Was nervous about ordering after reading reviews here but was unable to find an alternative supplier for the kitchen stools I wanted. Decided to take the risk and very glad I did - items were dispatch... See more
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I didnt realize they do not pay customs and duties but that the US consumer must after the fact. I was shocked that my items glass wine decanter had a 40% surcharge from fed ex as a result. I went b... See more
Company replied
The Copenhagen Grey pots are beautiful! Ordered two of them (18 cm and 14 cm) on a Friday afternoon. Got shipped out quickly on Monday and received them by Thursday! Packaged very securely - very thic... See more
The customer service is good! I had accidentally ordered the wrong style of blanket. Though they couldn’t change the order, they refunded the cost straight away. Once I received it two days later, I... See more
3.7
Average
7K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Wasn’t packages well and one of the…
Wasn’t packages well and one of the platters came cracked
August 8, 2024
Reply from Royaldesign
Dear Customer,
thank you for your review.
We are sorry to hear that the item got damaged in transit.
A refund has now been issued for the damaged platter.
Kind regards,
Royal Design
Easy shopping experience
From beginning to end, transaction and delivery was quick and smooth. Products received in excellent condition. Wouldn't hesitate to purchase again.
July 29, 2024
High quality goods….bravo
August 4, 2024
Extremely slow customer exp responses
UPDATE: It has been nearly 6 weeks since I first raised my complaint. Despite being told by Royal Design that they would revert back to me in 2 weeks to look through my complaint, I have yet to hear an adequate response. I am shocked by the level of quality of service.
---------ORIGINAL MESSAGE
I've sent various emails to customer service as the condition of my cutlery purchase was scratched up. It's been 3 full weeks, and despite sending follow ups, and sending them follow up photos as requested. I have yet to hear an adequate response in terms of facilitating a refund. Very disappointed with how slow customer response is.
August 3, 2024
Unprompted review
Reply from Royaldesign
Hi,
Thank you for your review.
Unfortunately, we have longer response times during vacation time and we apologise that this affects you as a customer.
I have now replied to your email and taken it further to our complaints department who will look into it and get back to you when they have looked over your case.
Best Regards,
Royal Design
Got it fast and its cheaper than other…
Got it fast and its cheaper than other places but authentic.
July 18, 2024
My package was delivered in good time…
My package was delivered in good time and in good condition. Thank you!
August 2, 2024
Theo French Press
Great selection of products, interesting design, quick shipping. Can't ask for more.
August 2, 2024
Broken Bud Vases + Packaging
Broken Bud Vases + Packaging. I haven't received a response regarding the broken bud vases in my order. They were shipped with paper stuffing, which flattened out during transit. Since the items were glass it could have been better packaged with packing peanuts or bubble wrap.
July 29, 2024
Reply from Royaldesign
Hi,
Thank you for your review!
We are so sorry that you have receive broken vases from us!
I can see that our customer service team has responded to your email with a solution. Please check your inbox for our resolution, and don't hesitate to reach out if you have any further concerns or questions.
Best Regards,
Royal Design
I received the items in a timely manner…
I received the items in a timely manner and they are of very good quality.
July 29, 2024
Arrived damaged
Waited weeks for postage, only for it to arrive broken. Very poorly packaged.
July 30, 2024
Reply from Royaldesign
Hi,
Thank you for you review!
We are sorry to hear that you received a damaged item from us. I recommend you to contact our customer service, and we will assist you further.
Best Regards,
Royal Design
Very fast delivery
Very fast delivery. Wish there could be an email notification when it was shipped.
July 29, 2024
Great choice of design and luckily also…
Great choice of design and luckily also delivery to Belgium.
July 29, 2024
The customer service is good
The customer service is good! I had accidentally ordered the wrong style of blanket. Though they couldn’t change the order, they refunded the cost straight away. Once I received it two days later, I reordered the correct blankets and they arrived within a few days.
The blankets arrived and they are beautiful quality and super warm. Really happy with the overall experience.
July 29, 2024
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