I have used royal vapes online before but this time I went to the shop in Stratford upon Avon. My partner was after some nic salts but is indecisive and when she saw the amount available a bit confus... See more
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Review summary
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Reviews shaping this summary
Had a problem with nic salt bottle tops ( could not undo them). Contacted royal vapes, who responded straight away, and will endeavor to make sure that all will be well in future. Delighted with effic... See more
Company replied
Their shipping is speedy so no long wait when running low. I managed to get my favourite flavour which everywhere else was sold out (it’s been discontinued 😢) so have stocked up and will be get... See more
Company replied
Cannot recommend enough.Brill fast delivery.Always updated on journey of my order.Item itself is superb.Def say use Royal Vapes to every vaper.👍
Company replied
Company details
Written by the company
Warwickshire's No 1 Vape company, offering competitively priced products and unrivalled service online and in stores.
Contact info
United Kingdom
- contact@royalvapes.co.uk
- royalvapes.co.uk
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent value and very speedy…
Excellent value and very speedy delivery
Will definitely be ordering again thanks
October 9, 2026
Unprompted review
Ordered 20 vapes the parcel arrived…
Ordered 20 vapes the parcel arrived with a hole in the bottom and only 4 vapes were inside emailed Royal vapes had a speedy reply they sent me replacement vapes only took 2 days from my complaint received my missing vapes great customer service
October 7, 2026
Unprompted review
Reply from Royal Vapes
Thank you for your fantastic review Chris!
We’re glad our team was able to respond quickly and get the missing items back out to you without a long wait.
It’s great to hear you were happy with how we handled this, and we really appreciate your support!
Reply from Royal Vapes
Thank you for the lovely review Clare!
We’re always happy to help and really appreciate your continued support.
Great products and fair pricing
Great products and fair pricing. Also contact with them was honest and courteous. Goods were received in a timely fashion without any issues across many borders. Will use them again. Thankyou. AAA+++
September 17, 2026
Reply from Royal Vapes
Thank you for the fantastic review Chris!
We’re delighted to hear you’re happy with our products and pricing, and that our team provided honest and courteous service. It’s great to know your order arrived safely and promptly, even with the international journey involved.
We really appreciate your support and look forward to serving you again!
Reply from Royal Vapes
Thank you for the lovely review Angela!
We’re really pleased to hear you found our team friendly and helpful. We really appreciate your kind words and support!
Easy ordering and same day delivery…
Easy ordering and same day delivery everything in stock would highly recommend.
October 5, 2026
Unprompted review
Reply from Royal Vapes
Thank you for the great review and recommendation Gerald!
We’re pleased to hear you find ordering easy, have been able to get everything you need in stock, and have enjoyed our same-day delivery service.
We look forward to serving you again soon!
Online purchase.
My order is always correct & payment is always easy & safe so much so I recommend to my friends.
October 2, 2026
Unprompted review
Reply from Royal Vapes
Thank you for your continued support Cheryl, and for recommending us to your friends!
We’re really pleased to hear you’ve always found ordering straightforward and that everything arrives exactly as expected.
We really appreciate your custom!
Excellent service fast postage and I…
Excellent service fast postage and I love my new vape. Thanks guys 😊
October 1, 2026
Unprompted review
Reply from Royal Vapes
Thank you for the lovely review Ellen!
We’re delighted to hear you’re happy with the service, speedy delivery and your new vape. We really appreciate your support!
The sale prices are very good,the value…
The sale prices are very good,the value of Crystal Galaxy focus 2 vapes ( normally £12 and Royal Vapes sell them at £4 each) and the sale lasts over a week. Superb
October 5, 2026
Unprompted review
Reply from Royal Vapes
Thank you for the fantastic review Adam!
We’re so pleased you’re making the most of our sale prices and finding great value in the Crystal Galaxy Focus 2 vapes. It’s great to hear you’ve been impressed with the length of our sales too.
We look forward to serving you again soon!
Have used royal vapes for almost 3…
Have used royal vapes for almost 3 years. I had 1st faulty product in my last order. I contacted customer service, and had to send a short video showing the fault.
They sent my replacement within 2 days. Great service and would highly recommend.
September 29, 2026
Unprompted review
Reply from Royal Vapes
Thank you for your continued support over the past three years David!
We’re sorry to hear you received a faulty product, but we’re pleased our customer service team was able to get this resolved quickly for you.
We really appreciate your kind words and recommendation!
Royal vapes highly recommend
Royal vapes highly recommend, especially if you live locally and your vapes are delivered on the same day, there vapes are also cheaper than the local shops.
September 27, 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for the fantastic review and recommendation Zoey!
We’re really pleased to hear you’re enjoying our same-day local delivery service and finding our prices competitive with local shops. We really appreciate your support!
Arrived same day
Arrived same day, great aftersales service too (The pod broke, but they are on it).
September 29, 2026
Unprompted review
Reply from Royal Vapes
Thank you for your lovely review Marius!
We’re really pleased to hear your order arrived the same day and that our customer services team were able to help when you had an issue with your pod.
We really appreciate your feedback and hope we can continue to provide you with a great service!
Easy order and fast delivery every time
Easy order and fast delivery every time
September 29, 2026
Unprompted review
Reply from Royal Vapes
Thank you for your review Steven!
We’re really pleased to hear you find ordering with us easy and that your deliveries are always nice and quick.
We really appreciate your continued support!
Always shop at Royal Vapes..
Always shop at Royal Vapes... they are helpful with my requests, whether choosing a liquid, an elf bar or a new Vape.. friendly, professional and relaxed - i never feel rushed.... great shop
September 29, 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your kind words David!
It’s great to hear that our team are always on hand to help, whether you’re choosing a new liquid, Elf Bar or vape. We’re especially pleased that you find our stores friendly and relaxed, and that you never feel rushed.
We really appreciate your continued support!
Sent wrong item
September 17, 2026
Unprompted review
Reply from Royal Vapes
After reaching out to the customer to clarify what had happened, we were able to establish that the incorrect item had been ordered. Our team followed the order details provided and shipped the goods correctly.
We’re pleased we were able to clear up the matter and hope the customer may consider amending their rating to reflect the efficient and prompt service provided by our team in helping to resolve this.
Great service and a great price and you…
Great service and a great price and you only had the stuff I needed👍
September 7, 2026
Unprompted review
Reply from Royal Vapes
Thank you for your lovely review Justin!
We’re so glad you found what you needed at a great price and that you were happy with the service.
We really appreciate your support!
Great items had an issue with one…
Great items had an issue with one leaking contacted company they instantly sent me a credit in points to my account..fab company great delivery and packing. Highly recommend
September 10, 2026
Unprompted review
Reply from Royal Vapes
Thank you for your lovely review Tina!
We’re sorry to hear you had an issue with one of the items leaking, but we’re glad we could get this sorted quickly for you.
It’s great to hear you were happy with the delivery too.
We really appreciate your recommendation!
Fast delivery the package arrived…
Fast delivery the package arrived without damage
September 11, 2026
Unprompted review
Reply from Royal Vapes
Thank you for the great feedback Radoslaw!
We’re glad your order arrived quickly and safely. We really appreciate you taking the time to leave us a review!
Excellent company
Excellent company, fantastic prices,always delivered on time! A great service!
September 10, 2026
Unprompted review
Reply from Royal Vapes
Thank you for the fantastic feedback Ricky!
It’s great to hear you’re happy with our prices and that your orders have consistently arrived on time.
We’re so pleased you’ve had such a positive experience with us and really appreciate your continued support!
Once ordered there are packaged very…
Once ordered there are packaged very quickly sent sent with royal mail tracking very thing is easy
September 6, 2026
Unprompted review
Reply from Royal Vapes
Thank you for the great feedback Michael!
We’re pleased to hear your order was packaged and dispatched quickly and that you found the whole process straightforward.
We really appreciate you taking the time to leave us a review and look forward to serving you again soon!
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