Do NOT trust these thieves! they lie Didnt even get to give this system a trial, but they are happy to take money. Then I cancelled via there web page as system wouldn't work and got return email t... See more
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Scammers!! Thieves! Waste app! First it said trial 07 days for 0.89 usd and advertsing can track mobile numbers so i did took the trial with 0.89 and not even 05 seconds they deducted 35 dollars! Most... See more
Company replied
ended up keeping the subscription because we use it pretty regularly now. my husband works nights and i like knowing hes left work safe especially in winter when the roads are icy. only thing id say i... See more
Company replied
The location by link feature is way better than sms for me because nobody checks texts anymore. I send through whatsapp and people actually click. My only complaint is you cant customize what the mess... See more
Company replied
Company details
Written by the company
Scannero is a service that can help you to find a location by phone number. Whether you want to find your kid, partner, or anyone at all, our phone tracker by number can do this.
Contact info
Limassol, Cyprus
- support@scannero.io
- scannero.io
Breach of guidelines
Do NOT trust these thieves
Do NOT trust these thieves! they lie
Didnt even get to give this system a trial, but they are happy to take money. Then I cancelled via there web page as system wouldn't work and got return email to same email address they sent original conformation email too, but as it seems their normal MO "Can't find you in the system" Bullshit as they were happy to unlawfully take more money without consent and not no one returns your emails. But will be following this through until they return our hard earned money!
March 21, 2026
Unprompted review
Reply from Scannero
Dear Steve,
We’re sorry to hear about your experience and understand your frustration.
We have located your conversation with our support team, and a response has already been provided. Please kindly check your email (including your spam/junk folder) for the refund confirmation and further details.
If you’re unable to find the message or need any additional assistance, please let us know—we’re here to help and ensure everything is fully resolved.
Scammers!
Scammers!! Thieves! Waste app! First it said trial 07 days for 0.89 usd and advertsing can track mobile numbers so i did took the trial with 0.89 and not even 05 seconds they deducted 35 dollars! Most importantly the app does not do anything its a 100000000% scam. do not fall on this
April 7, 2026
Unprompted review
Reply from Scannero
Dear Hussain,
We’re sorry to hear about your experience and understand your frustration.
The $0.89 charge corresponds to the trial access. As indicated during checkout, if the trial is not cancelled, it may convert into a subscription. We do not process charges within seconds without an associated action or authorization.
We would like to review your case in detail and clarify the $35 charge you mentioned. Please provide the email address used during sign-up or a screenshot of the transaction, so we can investigate and assist you properly.
We take feedback seriously and are committed to resolving concerns transparently.
They are just thefts
It's looks like a group of criminals are running this
March 30, 2026
Unprompted review
Reply from Scannero
Dear Aman,
Our support manager has already contacted you with a solution to your problem. Please check your email for the message from Scannero support.
Thank you for your understanding and cooperation.
Reply from Scannero
Hi Skye,
Thank you for your feedback! If you have any questions about your results or need guidance on what to do next, our support team is always here to help.
Scannero Team
sorted out who was ringing my nan…
sorted out who was ringing my nan constantly. just some pharmacy
March 15, 2026
Unprompted review
Reply from Scannero
Hello Ethan,
Thank you for your review! We’re glad to hear Scannero helped you quickly identify the caller and bring some peace of mind.
If you ever need assistance, we’re here to help.
– Scannero Team
These are a bunch of criminals
These are a bunch of criminals. I never got around getting a trial of their services they're already debiting me for a subscription I haven't done and for a service I'm not using. Trying to get them to cancel and they say they can't find an account with my email in their system. If you can't find an account how are you able to bill me then. Thieves.
February 1, 2026
Unprompted review
Reply from Scannero
Dear Johnson,
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration and concern this situation has caused you.
We have carefully checked our system but were unable to locate a subscription associated with the email address you mentioned. In some cases, a purchase may have been made using a different email address or for another service with a similar billing description, which can make it difficult to identify the account right away.
Additionally, the transaction name that appears on a bank statement may not always exactly match the name of the product or service, which can understandably lead to confusion.
To help us investigate this thoroughly and resolve the matter for you as quickly as possible, could you please send us a screenshot of the Welcome Letter that customers usually receive by email after registration? This message contains key details that will allow us to locate the account and assist you properly.
We truly appreciate your patience and would be glad to help clarify and resolve this for you.
This is a scam
This is a scam. They are a bunch of thieves. Do not sign up for anything or give them your bank details you will get nothing in return.
March 12, 2026
Unprompted review
Reply from Scannero
Dear Ingrid,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way and understand how concerning unexpected charges can be.
We have carefully checked our system but were unable to locate any account or subscription associated with the information provided. Without an account in our records, we are not able to identify any transactions related to our service.
Please provide the email address used during sign-up, and we will locate your account and assist you with cancelling the subscription as quickly as possible. You can also contact our support team directly at support@scannero.io , and we’ll be happy to help.
This Company are very crafty…
This Company are very crafty operators,they get your bank details,then sign you up for a subscription of £39.50 without permission.Try to get the money back and you just get the runaround. Don't have anything to do with them,they are very,very dodgy.
March 3, 2026
Unprompted review
Reply from Scannero
Dear John,
We have located a conversation between you and our support agent. During that interaction, we were unable to find any account associated with you in our Scannero system.
This suggests that the charge you mentioned may not be related to our service. We kindly recommend checking the list of your active subscriptions or contacting your bank to confirm the merchant responsible for the charge.
If you have any additional information, please feel free to share it with us and we will gladly review it again.
The ongoing cost for a one off process
The system
The system worked when I lost my phone. ( Thankyou).
It was a one off request.
Now it appears to be taking a monthly payment. Therefore 2 additional payments of $22.71 have been deducted on the first of the month.I do not need this system anymore!
I I have rectified what I do if I misplace my mobile phone.
January 18, 2026
Unprompted review
Reply from Scannero
Dear Howard,
Thank you for your feedback, and we’re glad to hear that the system helped you locate your phone when you needed it.
Please note that the service is provided through a subscription, which renews automatically unless it is cancelled. If you no longer need the service, we can certainly help ensure the subscription is stopped.
Please provide the email address used during sign-up, and we will locate your account and assist you with cancelling the subscription as quickly as possible. You can also contact our support team directly at support@scannero.io
, and we’ll be happy to help.
We’re glad the service was useful when you needed it and are here to assist with any remaining concerns.
Some dodgy number kept texting my…
Some dodgy number kept texting my girlfriend about crypto investments. Got proper annoying. Used the voice message feature to call them back with a message saying theyre being investigated for fraud. Blocked us straight away. Problem solved innit.
February 10, 2026
Reply from Scannero
Thank you for sharing your experience, Ansaldo!
We’re glad Scannero helped you handle the situation quickly and put an end to those unwanted messages. If you ever need assistance, we’re here to help.
– Scannero Team
sent my dad an anonymous message saying…
sent my dad an anonymous message saying he won lottery. classic
February 10, 2026
Reply from Scannero
Hello Bente,
Thank you for your review . We’re glad to see you explored the anonymous message feature. At the same time, we always encourage using it responsibly and respectfully.
If you ever need assistance or have questions about other features, we’re here to help.
Scannero Team
ended up keeping the subscription…
ended up keeping the subscription because we use it pretty regularly now. my husband works nights and i like knowing hes left work safe especially in winter when the roads are icy. only thing id say is be aware the trial converts to full price automatically so set a reminder if youre just testing it out
February 10, 2026
Reply from Scannero
Hello Logan,
Thank you for sharing your experience.
We also appreciate you pointing out the trial renewal detail - transparency is important, and reminders can definitely help when testing the service.
If you ever need support, we’re always here for you.
Scannero Team
my daughter's at uni now and has to…
my daughter's at uni now and has to walk back to her flat alone after night shifts at her part time job... we agreed she'd click a location link when shes heading home so i know shes not wandered off somewhere dodgy.
February 10, 2026
Reply from Scannero
Hello Romero,
Thank you for sharing this. We’re glad the location link feature supports that sense of safety and peace of mind. Our team continues working to keep the service reliable and easy to use whenever it matters most. If you ever need assistance, we’re always here to help.
Scannero Team
Real scam
In replying to your response, I am not allowed to write email address in here; you should be able to find it by my name and surname though.
__________________________________________
Real scam, they don't deliver the services they promise. They provide hardly any customer service: misleading and doggy!
April 16, 2025
Unprompted review
Reply from Scannero
Dear Fiorella,
Thank you for your feedback.
Unfortunately, we are not able to locate your account using only your name and surname, as multiple users may share similar details. For privacy and security reasons, we require specific account information (such as the email address used during registration) to identify a transaction.
We previously requested this information via Trustpilot, but we have not yet received the necessary details to proceed.
As email addresses cannot be shared publicly in reviews, we kindly ask that you contact us directly at our support email address (support@scannero.io) and include a link to your Trustpilot review. This will allow us to identify your case quickly and resolve the issue as soon as possible.
We are genuinely committed to assisting you and clarifying the situation.
signed up for the £1 trial forgot to…
signed up for the £1 trial forgot to cancel but customer service sorted it
February 21, 2026
Unprompted review
Reply from Scannero
Hello Jason,
Thank you for sharing your experience. We understand that trial renewals can sometimes be easy to overlook, and we’re glad to hear that our customer service team was able to resolve the situation for you promptly. If you ever need further assistance, we’re always here to help.
Scannero Team
Service does not even do what it says…
Service does not even do what it says tried to send myself a text message to locate myself and my phone didn't even receive a text at all. Complete lying page do not subscribe
February 16, 2026
Unprompted review
Reply from Scannero
Dear Customer,
We’re sorry to hear about your experience.
If the target device does not receive a message, it can be due to several external factors such as carrier restrictions, device settings, network issues, or the number being entered incorrectly. Delivery is not guaranteed in every case, as it depends on conditions outside our direct control.
We’d like to review your specific case and check what may have happened. Please provide the email address used during sign-up so we can investigate and assist you properly.
Your feedback is important to us, and we’re here to help clarify this.
theres just a lot of sick people out…
theres just a lot of sick people out there and if god forbid something happened i need to know where they were last. my daughter has theater practice til midnight sometimes and has to walk to her car alone in a dark parking lot. we agreed shed click the link those nights so i know she made it. some people in reviews act like any tracking is controlling but its literally just safety. only thing is it doesnt work if her phones dead obviously but thats not the apps fault.
January 20, 2026
Reply from Scannero
Hello Celestino,
We appreciate you taking the time to explain how you’re using the feature. Safety and peace of mind are important, and we’re glad the location-by-link option supports that when needed.
As you mentioned, an active and powered device is required for accurate updates, and we’re continuously working to improve reliability and usability.
If you ever have questions, we’re here to assist.
Scannero team
The £1 trial is decent to test things…
The £1 trial is decent to test things out but make sure you remember to cancel if you dont want the full subscription cos it does roll over. I forgot and got charged the full monthly rate which was like £30 something. My own fault for not reading properly tbf. Got a refund when i asked though so fair play to their support team
January 20, 2026
Reply from Scannero
Hello Seth,
Thank you for your honest review. We’re glad the trial gave you the opportunity to test the service, and we appreciate you highlighting the importance of reviewing subscription terms.
If you need any additional assistance, we’re always available.
Scannero team
The location by link feature is way…
The location by link feature is way better than sms for me because nobody checks texts anymore. I send through whatsapp and people actually click. My only complaint is you cant customize what the message says - would be helpful if i could write something like "hey click this so i know you got home safe" instead of the default. Still gets the job done though
January 20, 2026
Reply from Scannero
Hello Jassin,
Thank you for your detailed feedback. We’re pleased that the location-by-link feature works effectively for you. Your suggestion regarding customizable messages is noted -user feedback like this helps guide future improvements.
Please feel free to reach out if you have further suggestions or questions.
Scannero team
A REVERSE LOOK-UP ON THIS SITE cost £28.84…
i TRIED A REVERSE LOOK-UP ON THIS SITE AND GOT nothing. I didn't sign up for anything but they tried to charge me £28.84 a week later THEY TRIED TO CHARGE ME £28.84 NO IDEA WHAT FOR.
AVOID, THESE SCAMMERS social cat fish.com offer a similar service free
February 11, 2026
Unprompted review
Reply from Scannero
Dear Mary,
We’re sorry to hear about your experience and would like to clarify.
We do not process weekly charges of £28.84 without an active subscription that was accepted during checkout. If no subscription was completed, any amount you may have seen could have been a temporary authorization attempt, which does not result in a completed charge unless approved.
At the moment, we’re unable to locate your account based on this review. Please contact our support team and provide the email address used during the search, so we can investigate and clarify what happened.
We take these concerns seriously and are committed to resolving them transparently.
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