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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality and effectiveness, especially for issues like anal gland problems, anxiety, and allergies. People appreciate that the products are made with natural, vet-approved ingredients and that their pets love the taste, making them easy to administer. The customer service is frequently described as excellent, with many consumers commending the friendly, efficient team and quick responses. However, some customers were dissatisfied with the service, reporting issues with website navigation, unexpected subscriptions, and difficulties with returns. A few other people also felt that some products, particularly the treats, were too hard for their dogs, especially smaller breeds.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the products for... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of ingredients,... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers highlight the customer... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent aftercare, informative... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many praise the speed of delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have only just started the Calming chews so can’t say much about those just yet but we’ve incorporated Scooch supplements into Buddy’s mealtime before and have never had any issue with them! I’m reall... See more

Rated 5 out of 5 stars

Very impressed with scooch anal gland chews which have helped our fussy girl and her bum so much. She won’t touch food with normal supplements added in so these treats are very handy. They are approve... See more

Rated 5 out of 5 stars

Been giving my dog Scooch pet All in One chews. He loves the taste, his skin, coat and general health is good. I’ve had a few issues navigating the website with ordering and subscription however... See more

Rated 5 out of 5 stars

My dog has suffered for the last 3yrs with anal gland problems, with constant trips to the vets, getting no help other than the painful treatment to empty them. We'd tried several different remedies... See more


Company details

  1. Pet Supply Store

Written by the company

All-in-one subscription to eliminate hassle from your pet healthcare. From online assessment, health tracking and AI assistant to 24/7 vet support and vet-formulated treatments.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

334 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

The first set of allergy and itching…

The first set of allergy and itching treats I got were to hard for my puppy but I have now brought some all in one puppy which I’m waiting to be delivered.
I love this site and tells you all about these treats that can help your dog also the joli app is amazing.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

A place that cares able to make my dogs life happy.

Being able to solve my dogs anal gland issues by going onto Scooch, and straight away finding something that worked for her without adding any more additional problems to her health. And by finding a perfect solution without the worry of many enormous Vet fees. I went onto scooch without knowing what to expect at all. And dare I say having very little belief of actually finding anything that would help her. But to my surprise and happiness the little anal gland chews I give to her and buy for her on a monthly basis literally do work. As well as my dog feeling she is gaining an extra treat due to tasting nice too. And I was completely proved wrong and my doubts were unfounded too. With in the first month of Winnie having these chews her anal glands settled down .and were giving her less and less issues. And on top of that her bowels began to work properly as well enabling her to pass solid motions rather than wet and messy diarrhea ones. The fishy smell vanished from my furniture as her chewing and sucking at her glands was no longer necessary. Due to them being emptied properly and in the right way . And her discomfort has now become a thing of the past for my little Winnie. Its lovely to have found such a simple and easy cure for her. Without it costing me such alot of money in Vets bills. And its lovely to see my little dog living a much more content and happy life without having to struggle any longer to try and empty her own glands and causing her so much discomfort and bad smells ,as well as alot of soreness and pain around her anal and bowel area. I am so pleased and glad that I gave scooch a go and was willing to trust and try their products . Not only have there simple and easy products improved my dogs life and got rid of all the discomfort she was suffering. But they have made my life happier to , knowing that I have been able to find something to make my dogs life happier. Owning a cat and dog to me makes me feel alot better keeping both my animals fit and healthy. They give me so much love in return. How can any loving pet owner not want the best happiness for their little loved ones. Thats what loving and caring for a fur baby is all about. So thankyou Scooch for allowing me to help my animals. And to trust your products completely. I am glad I chose to buy from you. And have been rewarded so much by doing so. Thankyou.

December 1, 2023
Unprompted review
Rated 2 out of 5 stars

Shady subscriptions…

Treats were ok but our dog didn’t love them. Signed up for a subscription on a recommendation and was frustrated enough by the process to write this review.

It’s shady practice to make cancelling as hard to navigate as it was. Yes, big companies do it this way to keep you locked in by offering discounts but I signed up for dog treats.

Cancellation was a number of steps rather than simply offering an outright cancellation.

Also, not quite sure how ordering some treats puts me on a scooch premium plan as well. Then after downgrading from one plan to another the button for cancel was unresponsive.

So, word of warning. Check your subscription and make sure you actually cancel all the way through.

April 29, 2024
Unprompted review
Rated 1 out of 5 stars

Didn't make any difference in our case

My dog absolutely loved these, but it's a product that's supposed to deal with a specific issue (scooting) and it simply didn't work - at all - for us. No change after one month. We'll give it another month but no more unless there's an obvious improvement.

I'm sure it works for others, but in our case there was absolutely no difference. Just a really expensive treat.

April 16, 2024
Unprompted review
Scooch logo

Reply from Scooch

Hi Jonathan,

Thank you for taking the time to leave us a review, your feedback means a lot to us.

First of all we're so pleased that your dog loves to eat these! I'm so sorry you haven't yet seen the scooting stop. Although some dogs see improvement after one month (and even some in one week!) It can take longer for others depending on their own personal health circumstances.

Our vets have lots of information on this to support and help your dog on their Scooch journey so please don't hesitate to reach out to us at woof@scooch.pet and we'd be more than happy to help!

Best wishes,

Team Scooch

Rated 5 out of 5 stars

The best So glad I came across your…

The best So glad I came across your website and was able to try the Anal Gland, which has made such a big difference after 1 month of taking the natural treats. I did continued it for few months and now don’t need it due to my dog is totally at ease. Thank you so much for thinking about the welfare of our pets.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

100% recommended

Before trying the Scooch treats, I was a bit skeptical after paying so much money at the vets, and couldn't see that a once-a-day treat could replace monthly vets trips. I was wrong! The treats made a huge difference almost immediately, I wouldn't be without them now, and the dog is happy because she's allowed back on the sofa! I would absolutely recommend these, and will be a long term customer from now on.

April 7, 2024
Unprompted review
Rated 5 out of 5 stars

All positive

All my interactions with Scooch have been positive. My pup initially wasn’t so keen on the products and I was offered a refund. I returned to this company’s products as my pup has gotten older and now he loves their products!

April 5, 2024
Unprompted review
Rated 4 out of 5 stars

Very helpful and friendly company

Very helpful and friendly company, only downside is the subscription being sent well before they are needed and as an OAP I have to budget carefully and this throws out where I am financially for a few weeks

March 30, 2024
Unprompted review
Scooch logo

Reply from Scooch

Hi Daphne,

We're so pleased to hear your positive experience with Scooch! Thank you for your lovely review.

In regards to the subscription frequency being too often, we can easily change this for you to ensure it arrives less often. Please do get in touch with us at woof@scooch.pet and we'll sort it out for you right away.

Best wishes,

Team Scooch

Rated 5 out of 5 stars

They actually work!

I have used the scooch anal gland treats for my puppy and older dog this last month and yet to have leaks for either of them! Very impressed so keeping it up with a second order. They love them too!

March 15, 2024
Unprompted review
Rated 1 out of 5 stars

Have tried to cancel my subscription…

Have tried to cancel my subscription over and over again and they are still taking money from my account every month. Only remaining option is to close my bank card down... Totally ridiculous.

March 15, 2024
Unprompted review
Scooch logo

Reply from Scooch

Hi Naomi,

Thank you for leaving us a review. We're so sorry to hear that you've struggled to cancel your subscription. We're always happy to support with this, please do get in touch with us at woof@scooch.pet, it takes only a matter of minutes to cancel your subscription for you.

Best wishes,

Team Scooch

Rated 5 out of 5 stars

My alpha blue bull dog was in a bad…

My alpha blue bull dog was in a bad way,due to neglect,her ears looked like coli Flowers she was constantly shaking her head also if she could do she would scratch so much she used to be red with all blood and with her being white would look devastated and in pain nd now she is a. Beautiful girl all thanks to smooch for helping us sort out baby gir xxxxl

February 8, 2024
Unprompted review

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