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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality and effectiveness, especially for issues like anal gland problems, anxiety, and allergies. People appreciate that the products are made with natural, vet-approved ingredients and that their pets love the taste, making them easy to administer. The customer service is frequently described as excellent, with many consumers commending the friendly, efficient team and quick responses. However, some customers were dissatisfied with the service, reporting issues with website navigation, unexpected subscriptions, and difficulties with returns. A few other people also felt that some products, particularly the treats, were too hard for their dogs, especially smaller breeds.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the products for... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of ingredients,... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers highlight the customer... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent aftercare, informative... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many praise the speed of delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have only just started the Calming chews so can’t say much about those just yet but we’ve incorporated Scooch supplements into Buddy’s mealtime before and have never had any issue with them! I’m reall... See more

Rated 5 out of 5 stars

Very impressed with scooch anal gland chews which have helped our fussy girl and her bum so much. She won’t touch food with normal supplements added in so these treats are very handy. They are approve... See more

Rated 5 out of 5 stars

Been giving my dog Scooch pet All in One chews. He loves the taste, his skin, coat and general health is good. I’ve had a few issues navigating the website with ordering and subscription however... See more

Rated 5 out of 5 stars

My dog has suffered for the last 3yrs with anal gland problems, with constant trips to the vets, getting no help other than the painful treatment to empty them. We'd tried several different remedies... See more


Company details

  1. Pet Supply Store

Written by the company

All-in-one subscription to eliminate hassle from your pet healthcare. From online assessment, health tracking and AI assistant to 24/7 vet support and vet-formulated treatments.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

334 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Impressions after 1 month

The Scooch Anal Gland supplement seems to be improving the consistency of both my dogs’ poos.

I also appreciate the subscription model, so I don’t have to remember to re-order. I haven’t tried canceling yet, so TBC if it’s as easy to cancel as it is to sign up.

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

Useless Anal Gland Treatment - Don't Waste Your Money

I bought two packs of their 'anal gland' treats and gave them to my dog religiously - everyday.

We're just back from the vet where we were faced with a £52 bill to clean out her 'very full anal glands'.

In other words, these treats are 100% useless and a massive waste of money.

December 8, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS DISHONEST COMPANY:

DO NOT USE THIS DISHONEST COMPANY:

Their website is intentionally misleading, with the main objective being to onboard unwitting customers as ‘subscribers’. The cancellation process is also hidden/tricky to navigate. It’s an old trick and one that should be banned.

Had I not noticed the repeat subscription they would have charged me almost £360 per annum for a fairly basic product. I buy lots of things regularly for my dog and don’t need a subscription for any of them!

Also, the return process is tricky and at your own time / expense!!!

Won’t ever use them again. A shame as the product itself doesn’t seem too bad.

February 9, 2025
Unprompted review
Rated 1 out of 5 stars

not so tasty treat

I can't tell you how good this product is because my dog won't go near them. They are advertised as tasty chews but my dog didn't get the memo, so I have wasted my money.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Delighted Dog

Love Ed’s delight whenever I rustle the Scooch bag. Knowing it’s helping keep him healthy and he can’t wait for his next one is a total win win

December 22, 2024
Unprompted review
Rated 1 out of 5 stars

Order never sent, can't seem to cancel, zero customer service

Ordered 'calming' over a week ago as we had a stressful event coming up - my order just sat there remaining 'unfulfilled' with no communication from Scooch. I ended up having to get something from my vet (Nutracalm, far cheaper, works great, highly recoomend!!) so no longer needed product. Repeatedly emailed to cancel order but no reply... at this point I am still in the dark, no refund, no word from Scooch.
Order # 65144 if you're reading this guys!!

December 3, 2024
Unprompted review
Rated 1 out of 5 stars

Far too expensive and sneaky charges

Product seems to work but is so so so expensive. The number of chews in the bag varies and do not last the period of time suggested. To keep my dog on their recommended number of chews per day it was going to cost me over £50 per month. Absolutely bonkers price for dog chews. The also snuck in a premium service charge to the subscription which I didn't initially notice. This is a very typical online subscription ploy which is shockingly poor service and very very dishonest in my option.

The idea seems good but in practice this is just a money pit product

November 24, 2024
Unprompted review
Rated 5 out of 5 stars

I can recommend Scooch anal chews

I give my dog Scooch anal gland chews after she had an anal abscess and the vet recommended adding fibre to her diet. I give her one chew a day ( which are so tasty that she takes them willingly as she thinks I am giving her a treat!). Her poos have become much firmer and bulkier and that has helped her empty her anal sacks so she has had no more problems since.
I can highly recommend Scooch anal chews.

November 9, 2024
Unprompted review
Rated 1 out of 5 stars

A nightnare to cancel

Cancelled a few months back. They kept sending me more products and charging me again. No apology and now I have to pay to return the batch they have just sent me even after proving them with screenshots of their system showing I had cancelled it. No apology. Such a headache and so many emails. Terrible service, total nightnare to cancel!!

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

I had scooch recommended to me by a…

I had scooch recommended to me by a friend as one of my dogs has gland issues. They are a game changer. Another of my dogs has anxiety issues so tried the calming treat they are also a game changer ! Being as we seem to be on a role with things working. I decided to try my dachshund on the itch treat waiting for it to arrive keeping everything crossed it has same impact as I’ve tried everything else x watch this space

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good. Gizmo's anal glands were empty on the last vet check. As he has only been on them a short time, I will continue using them and will see what his next vet check says..

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

SCOOCH has changed my dogs life.

SCOOCH has changed my dogs life.
He’s been having one a day for 3 weeks now and the consistency of his stools as changed they are solid he does a fair amount instead of struggling to go and doing a lot of straining a bit here and there. He just goes now and with ease all at once solid and with no discomfort x

October 9, 2024
Unprompted review
Rated 1 out of 5 stars

Charge different amounts

Charge different amounts .
INVOICE said £37.25 charged £50.40
Email to cancel subscription IGNORED as can't log in .
Requested password reset nothing
Had to get bank to block merchant

October 4, 2024
Unprompted review

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