Scratchpay Reviews 1,872

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 702 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the service extremely helpful and convenient, especially during stressful times with unexpected vet bills for their pets. People appreciate the ease of applying and the quick approval process, which provided peace of mind and allowed them to get immediate care for their animals. The payment plans are often described as manageable, with many reviewers highlighting the option of 0% interest if paid within a specific timeframe. The customer service is also frequently praised for being top-tier, professional, and courteous. However, some people mentioned issues with the payment process, such as difficulty making payments, problems with auto-pay, or confusion regarding how manual payments affect future installments and interest accrual. A few other people also felt that the interest rates were too high, or that the system for avoiding interest was not clear, leading to unexpected charges.

What people talk about most

Payment

Consumers find payment to be positive, with many appreciating the ease of applying for loans and making... See more

Service

People report positive experiences with service, often describing it as user-friendly and a "lifesaver"... See more

User experience

Users describe positive interactions with the user experience, highlighting its user-friendliness and... See more

Price

Customers had ambiguous experiences with price, with many finding the service helpful for affording necessary... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's kindness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I were so anxious when our cat was in the ER last summer because he already had previous hospitalizations and we had no idea how to afford his care. When I saw an ad for Scratchpay at the... See more

Rated 5 out of 5 stars

In the menu column in my account, the words "Make a Payment" should be added. It took a little guess work to figure out, each time, to make a payment. Other than that, it was extremely helpful to have... See more

Rated 5 out of 5 stars

I appreciate the loan for my Rottie pup that contracted parvovirus. If not for the animal hospital being able to get fluids in her and treating her early she wouldn’t have made it! Not expecting to h... See more

Rated 5 out of 5 stars

Thanks to Scratchpay for helping with my vet bill, giving me time to pay the bill out. It really helps with our bill management, as vet bills are often unexpected. I recommend their service to pet own... See more


Company details

  1. Alternative Financial Service
  2. Payment Service

Written by the company

Scratchpay provides pet parents with simple & friendly payment plans for veterinary care. High approvals, no hidden fees, no surprises.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

So thankful!

I am beyond grateful for scratchpay! My pet needed to be treated for an infection and it took a couple trips and I simply did not have the money to do so. With the help of scratchpay I was able to get him the care he needed with an affordable payment plan. Thanks scratchpay!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Scratchpay makes it possible to care for our beloved fur babies without having to forego important treatments or stress over the cost. I’ve used them several times and would highly recommend.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Scratchpay is so easy and affordable

Scratchpay is so easy and affordable! It was so stressful having to take my senior cat to the ER. And then having to admit him. The expenses kept adding up. And scratchpay gave me a plan that made it so easy to care for my fur baby. Thank you so much!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

ScratchPay to the rescue

ScratchPay made it possible to get the wart and mass removed from my dog's right side and ear. Without them coming to the rescue, we would be in a serious financial bind and our pup's quality of life would be greatly lessened!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

The convenience

The convenience. The availability to access funds in an emergency without a wait period is extremely valuable. However it did appear on my credit report.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Scratchpay is the absolute best

Scratchpay is the absolute best. I was so worried about my Bailey and worrying about how to pay for his surgery. Scratchpay came through and my stress level went way down having the ease of getting loan with low monthly payments. Thank you!!!! Fantastic and easy!!! Highly recommend

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Was a great option

Was a great option for paying for emergency surgery. Easy to apply, good terms, easy affordable monthly payments. Would use again if needed.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you. Your service was efficient and easy to use during a very stressful unexpected time for me. Truly appreciate it.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Our puppy ate something that was making…

Our puppy ate something that was making her ill. She needed emergency surgery and at that moment we didn't have funds needed. That was a hopeless feeling. Scratchpay was offered throught the vetenary clinic we were dealing with and seemed like our only option. Scratchpay saved the day. Our little pinecone eating puppy is now healthy and doing well. Thanks Scratchpay.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

You have been horrible to work with

You have been horrible to work with. I was going through breast cancer treatment when my cat got sick and had 2 emergency surgeries in one week, which is why I needed to use credit short notice. She died within a month or so of those surgeries and I had another surgery for cancer treatment right before she passed. Two separate months i had issues with my card not going through, but made into a bigger issue by processes on your end. I pay 4 times this amount for my truck and have had nothing but wonderful experiences with them. That tells me your company clearly has blind spots and needs improvements in your customer service and processes. I'm so glad to have this paid off, only because you are the worst company to work with.

April 19, 2026
Unprompted review
Rated 3 out of 5 stars

The program is great for emergencies…

The program is great for emergencies and easy to complete the application. The payments are difficult to make. The preauthorized payments don’t always come out automatically, I had to call the company to find out why there was an error every month at the beginning of the plan. Each time I was told I had to remove the account method and re add it back in.
The option to make additional payments is always nice except it’s only through the payment plan that’s added to the system. There is no way to use the option of a different debit Visa that takes the funds directly from the account instantly.

April 19, 2026
Unprompted review

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