Scratchpay Reviews 1,872

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 702 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the service extremely helpful and convenient, especially during stressful times with unexpected vet bills for their pets. People appreciate the ease of applying and the quick approval process, which provided peace of mind and allowed them to get immediate care for their animals. The payment plans are often described as manageable, with many reviewers highlighting the option of 0% interest if paid within a specific timeframe. The customer service is also frequently praised for being top-tier, professional, and courteous. However, some people mentioned issues with the payment process, such as difficulty making payments, problems with auto-pay, or confusion regarding how manual payments affect future installments and interest accrual. A few other people also felt that the interest rates were too high, or that the system for avoiding interest was not clear, leading to unexpected charges.

What people talk about most

Payment

Consumers find payment to be positive, with many appreciating the ease of applying for loans and making... See more

Service

People report positive experiences with service, often describing it as user-friendly and a "lifesaver"... See more

User experience

Users describe positive interactions with the user experience, highlighting its user-friendliness and... See more

Price

Customers had ambiguous experiences with price, with many finding the service helpful for affording necessary... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's kindness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I were so anxious when our cat was in the ER last summer because he already had previous hospitalizations and we had no idea how to afford his care. When I saw an ad for Scratchpay at the... See more

Rated 5 out of 5 stars

In the menu column in my account, the words "Make a Payment" should be added. It took a little guess work to figure out, each time, to make a payment. Other than that, it was extremely helpful to have... See more

Rated 5 out of 5 stars

I appreciate the loan for my Rottie pup that contracted parvovirus. If not for the animal hospital being able to get fluids in her and treating her early she wouldn’t have made it! Not expecting to h... See more

Rated 5 out of 5 stars

Thanks to Scratchpay for helping with my vet bill, giving me time to pay the bill out. It really helps with our bill management, as vet bills are often unexpected. I recommend their service to pet own... See more


Company details

  1. Alternative Financial Service
  2. Payment Service

Written by the company

Scratchpay provides pet parents with simple & friendly payment plans for veterinary care. High approvals, no hidden fees, no surprises.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

thank you for helping us with our pets

thank you for helping us with our pets, scratchpay makes it so easy for our pets to get the care they deserve and enables us to make payments so its not a hardship for us. Thanks a million from Lola the pitbull too! XOXO

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Pet loss can be very unexpected

Pet loss can be very unexpected, scratch pay helped my family and I the opportunity to lay our beloved 15 year old dog to rest in her own home while also being able to afford to cremate her. Without this service we would have had to chose other arrangements. I’ll be forever grateful. 🙏🏽

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

ScratchPay is a lifesaver in an emergency situation

ScratchPay made an emergency situation with my dog less stressful. I was able to pay for emergency vet services, and didn't have to worry about paying out of pocket. I was also able to have my dog cremated using this payment plan. I highly recommend ScratchPay when you're financially unable to pay for veterinary services upfront. The payment plans are reasonable, and I saved on interest by paying the balance off early.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

This is a great company

This is a great company. We never have quite enough cash for the annual vet visit. With scratchpay you can spread those payments over a few months, it's great!
Thanks again, Scratchpay! We love you!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I use Scratchpay for every vet visit

I use Scratchpay for every vet visit. It's simple to apply and all information is saved. Scratchpay is also available for emergency visits. You can choose what payment plan best fits your budget. I highly recommend this plan.

March 17, 2026
Unprompted review
Rated 4 out of 5 stars

Good option for larger purchases

A good way to spread a larger purchase across 6 months. They do charge a monthly convenience fee for cards which I dislike. Still nice to have as an option.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Scratchpay has been great

Scratchpay has been great. We've had to use them a few times now and each time they were professionally and kind if we needed to call. The funds came through quickly. And it was a huge help to be able to have time to pay off large unexpected bills, like emergency vet visits!

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service especially in emergency situations

Scratchpay is an amazing service. I had to rush my cat to the emergency vet and ended up needing to put him down and in the middle of an extremely difficult and stressful time, scratch pay was very easy to apply for even during high stress and helped us out more than they’ll ever know. Payments were so easy to make every month. Services like this are extremely helpful and I’m so glad they exist. Thank you for everything. Would recommend them 1000x over

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Easy loan with no drama

Scratch pay was recommended to me when I had some horrible stuff going on. I applied online and was quickly approved. I was able to pay it off quickly and wasn't hit with 3,000 advertisements or any other "hey spend more" emails

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Scratch Pay is absolutely WONDERFUL!!

Scratch Pay is absolutely WONDERFUL!!! They approved me when Care Credit did not!! I'm so thankful to Scratch Pay for helping my kitty get the surgery she needed to remove 2 masses from her mouth. I wish I'd have known about Scratch Pay a while ago, because I lost one of my favorite kitties because I didn't have the money to take him to the vet in time. Once I found out about Scratch Pay it was too late...my Lil Bits passed away on the car ride to the emergency vet. I also was unaware of an absolutely WONDERFUL vet that works with people and their pets when funds aren't available. New Market Animal Hospital is even open on the weekends!!! What vet does THAT??!! NEW MARKET ANIMAL HOSPITAL IN NEW MARKET, MD!! THANKS SO MUCH SCRATCH PAY!!! YOU ARE SAVING LIVES OF ANIMALS WHO'S OWNERS AREN'T RICH!!!

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

please update your website.

please update your website.

If the wrong phone number is used to log in there is no option to log out and try another.

There is no option to change your monthly payment amounts to match with the cut off date so that you can finish payments with no interest. This feels intentional, but if it isn't its an option that's sorely missing.

The Main site has no ability to log in at all forcing you to go back and access your account through google.

April 2, 2026
Unprompted review

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