ADT 

Order ID No. 5679250513

Very pleased with our experience. Good customer service!



0722420413

BEST ALARM COMPANY AROUND order id 5685430413

This is a great security choice for you. The ID # 5676630513

Customer service was outstanding and install was quick and easy

The operators helping to install the security system were very helpful. I rescheduled twice and they were very accommodating. My installer, Paul, was very cordial but I'm not sure if he actually completed the installation. During the first visit, he mentioned that he didn't have enough batteries for all the sensors in my home. He came by the next day with new batteries but I don't know if he installed them. There is a battery next to each sensor in my house and I don't know if it's the old battery or the new one.

In another incident, I called Paul to have sensor added to a door to my garage. During the initial installation, he suggested that we wait to have it added because the door had been kicked in and it was not closing. He mentioned nothing about an additional fee or a charge for a next visit. I figured he would come back soon and consider it as part of the initial installation. After repairing the door, I called Paul to come out and install the last sensor. Unfortunately, he was at a Army reserve training but he was able to get someone else to complete the job. During the service call, the technician informed me the trip would cost me $25. I was outraged for 2 reasons. First, I should had been informed about the fee in advance. It was completely inappropriate for me to be informed of the charge AFTER the technician was already at my house. Second, the initial installation of my alarm system was never completed. I figured this trip was part of my initial installation. In this trip, the new technician was kind enough to waive the $25 trip charge, but that was after he got me to pay $75 for a new sensor.

I have called Paul, my "personal technician," three times since. I have yet to receive a phone call back.

We purchased our security system from TDS about two months ago.. The installer was prompt and explained everything that was need and how he would install everything.. Installation was fast and the system works GREAT... Would recommend TDS to anyone wanting a security system..



731840413

The guy who installed our alarm was really helpful and offered us some good suggestions on where to place glass break alarms and other features, based on the design and layout of our house. REF# 5626250413

This company is extremely efficient! Overall, the customer service is fantastic and extremely knowledgeable! I would definitely recommend this company to others!

5615530413

ADT sent out an excellent tech, Jesse James, who was very professional and patient as he explained the system to us. We had a minor little hitch which he promptly fixed. We are very pleased with the service and pleased with our system.

Service was great, the representative was very patient even having my three year old moving around wanting to install the system for him ;) I am very happy with the service and feel protected and safe.
737870413

Everything went well and there was no problems. The installer was polite and very informative. He answered all my questions.

Order ID #722970413

It took very little time to install and the gentleman showed us how to use the system.
2679650413

I was told when I bought this service with a 3 year warranty for a house I was renting...that it was easily transferrable with little cost. This is so misleading! First of all, the equipment is costing a fortune. Also, they make you sign another 3 year agreement. So I researched other companies...even paying off $500 early termination fee..I'm still coming out ahead going with any number of other companies. Their installation is so much cheaper and their monthly monitoring services are about $15 less than ADT. Now I am just trying to get the system turned off and pay my final bill... I have been on hold 30 minutes! This is the 3rd time this week I have tried to call. The second time they said someone named Adam would call me back...3 days later and still no call. Now I am wasting another day on the phone listening to music while being transferred 4 times to "another department". Finally the quote with my big discount was $1500 install price and $50.99 a month! That is double what it cost to install the first time. This is crazy... Never ever will I deal with this company again. Run, don't walk away from this over rated, over-sized company. They are really nice roping you in...then you are at their mercy.

Very satisfied with my experience with Security Choice

I really love the service wish I could have cameras in my house but the cell service does not cover my area.

I am satisfied with my new alarm system and the Securitychoice team. I was contacted immediately and my security system was installed within the next couple of days. The security tech walk us through the setup and suggested what we should get based on our security concerns...Thank you Securitychoice.

Good service and good people :)

The system is very easy to use and I sleep so much better not having to worry about someone breaking in or my kids sleep walking and going out the door. Everyone I have dealt with has been extremely helpful and very friendly. I am very happy with my purchase and so glad I chose ADT.