Shepper Reviews 585

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent support staff and team, describing them as friendly, helpful, and responsive to queries, often providing assistance quickly and efficiently. The app is consistently praised for being easy to use, navigate, and understand, with clear instructions that help users complete tasks correctly. Reviewers also appreciate the prompt payment process, with money often transferred quickly after job approval, and a wide variety of interesting jobs available. However, some customers also noted issues with customer service, describing it as unhelpful, slow, or dismissive, particularly when dealing with rejected tasks or payment disputes. There were also mentions of the app's in-camera being problematic and job instructions sometimes being unclear or leading to situations where work goes unpaid.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting the team's helpfulness, friendliness, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the app easy to use and... See more

Application

Users describe positive interactions with the app, praising its ease of navigation and user-friendly... See more

Customer service

People report positive experiences with customer service, highlighting the team's helpfulness, excellent... See more

Payment

Consumers generally express satisfaction with the payment process, highlighting quick pay and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've only completed two jobs with this company so far, so my judgement is limited to those experiences, but they've been fairly easy to follow. The instructions are very detailed so you know what t... See more

Company replied

Rated 5 out of 5 stars

I have been using Shepper to earn a bit of extra income as a student, and it has been a game-changer! The tasks are well laid out, the support staff are so lovely, and there are a good amount of tasks... See more

Rated 5 out of 5 stars

Great app & team providing opportunities to earn a few extra pounds. I've been using Shepper on & off over a year now. I pick tasks local to me. Tasks are simple to complete with the help of clear st... See more

Company replied

Rated 5 out of 5 stars

I am new to this but Shepper is one app where all the instructions are clearly mentioned beforehand in the resources section. This enables new shepper like me to make fewer mistakes and complete the t... See more


Company details

  1. Market Researcher
  2. Auditor
  3. Business Development Service
  4. Media and Marketing Agency

Written by the company

We help businesses put the power of accurate, real-time data at the heart of every business decision.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

585 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best

Its not perfect, but better than any other app - better by a massive margin.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

I’m just new with Shepper but so far they seem an excellent company. Great communication and they are quick to pay and sort out any issues you may have.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company, great for ad-hoc working if you have a spare afternoon. The contact team are always very helpful if there are any queries and really active in responses on the (albeit limited) times I've had to seek help or advice. Would reccomed.

April 7, 2026
Unprompted review
Rated 3 out of 5 stars

The helpdesk can be a bit abrupt.

The helpdesk can come across a bit passive aggressive at times. The company is great to work for, but I really would like to be spoken to politely when I'm requesting support. I picked up 4 tasks and politely asked if I could change 2 to the day after. These particular tasks have had a drop down with choices of dates in the past when I've applied. Instead, I was spoken to abruptly and it felt like I was being told off for accepting tasks, then not being able to complete them. I could have just cancelled them. I'm a reliable member and it made me feel really upset over the Easter weekend.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

This is a Fantastic App

This is a Fantastic App, very easy to navigate and great opportunities to earn some extra money and do interesting jobs. Highly recommend and great support from Shepper.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

I am a fairly new user of the app, but quickly found it straightforward and easy to use. I used training materials on the app to get started and to understand how to perform tasks. I love doing mystery shopping tasks with Shepper!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great app and helpful team

I’m new to this app but I’ve carried out a few tasks some have been simple and some have been more complicated but the team are great for helping and answering queries promptly. I’m looking forward to trying other tasks.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to Use

I really like the ease of use with the app. Easy to pick up and complete tasks, and support through both an AI bot and real people.

March 30, 2026
Unprompted review
Shepper logo

Reply from Shepper

Thanks Melanie for the great review and for being part of our community!

Rated 5 out of 5 stars

Great company to work for

Great company to work for
Honest people, pay on time.Task explained and easy to understand.

September 20, 2025
Unprompted review
Shepper logo

Reply from Shepper

Thanks Pat for sharing your experience and rating Shepper 5 stars!

Rated 5 out of 5 stars

All good

All good, this is a really easy company to deal with, it does exactly what it says on the tin and you get paid really quickly, the perfect side hustle, highly recommended

March 28, 2026
Unprompted review
Shepper logo

Reply from Shepper

Thanks James for the great review and for recommending Shepper as the perfect side hustle - we really appreciate it!

Rated 5 out of 5 stars

Excellent Opportunities

Varied opportunities available on a regular basis.
Communication with the team when required is excellent.

March 24, 2026
Unprompted review
Shepper logo

Reply from Shepper

Thanks for the 5-stars Keith! We really appreciate it.

Rated 5 out of 5 stars

Always great communication

Always great communication! Amazing company to work for! Always there to help and great jobs!

March 22, 2026
Unprompted review
Shepper logo

Reply from Shepper

Francesca we're thrilled to hear your feedback - thank you for being part of our community. We'll share your 5-star feedback with the team

Rated 5 out of 5 stars

Always very helpful in completing tasks…

Always very helpful in completing tasks in real time. Quick responses if any questions to facilitate tasks and quick, thorough turnaround upon task completion.

March 14, 2026
Unprompted review
Shepper logo

Reply from Shepper

MaryRose we aim to please! Thanks for recognising the hard work of the Shepper Team. We appreciate your hard work too!

Rated 4 out of 5 stars

Have only just started with shepper so…

Have only just started with shepper so can only give a brief review. Seems to be quite bit of work but people taking on jobs must be aware no allowance for travelling to/from jobs or petrol/mileage. Also expected times fir completion of jobs is often lot shorter than actually takes. On the plus side they have paid out promptly.

March 8, 2026
Unprompted review
Shepper logo

Reply from Shepper

Welcome aboard Michelle and thanks for taking the time to leave us a 4-star review!
We appreciate balanced feedback to help anyone considering Shepper. Paying quickly with great access to your earnings is something our community love.

Fairness is key - Shepper tests and monitors jobs to check timings are fair. Occasionally, timings may not be quite right so we'll take action to adjust the time and fee. We find practise makes for a speedier completion as users become more familiar with the task and app. We encourage new users to try each job a few times as most get quicker with practise.
Transparency is important - every job fee is clearly shown on the map to help users decide whether to accept a job. Travel allowance is not included, however, fees may vary by location to help with going the extra mile. We encourage users to find a job "near you", whenever available, to keep travel to a minimum.

Keep shepping - you've got this and we appreciate your support!

Rated 5 out of 5 stars

I'm really enjoying competing Shepper…

I'm really enjoying competing Shepper tasks , the jobs are interesting and fun. I like interacting with store colleagues on the tasks that require this and also being part of covert jobs. I look forward to the variety of jobs I will do each week.

March 15, 2026
Unprompted review
Shepper logo

Reply from Shepper

Donna variety is the spice of life! Thanks for being part of our community and sharing your experience. We'd like to give you 5-stars too!

Rated 5 out of 5 stars

I have completed around 300 jobs

I have completed around 300 jobs, it’s been a good experience with jobs clearly explained. Some jobs can take longer than the assigned time but once you get used to them you soon speed up. I’ve enjoyed the variety of jobs. Pay is reasonable.

March 15, 2026
Unprompted review
Shepper logo

Reply from Shepper

Hey Nez, you are a Shepper pro! Thanks so much for sharing your feedback. It's great to hear from those who know us really well. Great advice here for new people to the platform.
Keep shepping we think you're 5-stars too!

Rated 5 out of 5 stars

3 years on and still loving it!

Shepper is a straightforward mystery shopping and market research app that makes it easy to pick up small tasks in your local area. The app is simple to navigate, with tasks clearly listed on a map along with the pay and requirements. Most tasks involve taking photos, checking product placement and advertising materials, or answering a few questions about your in store experience. It’s a flexible way to earn some extra cash in your spare time. It’s especially good if you’re confident in your writing and have a strong eye for detail, as many tasks require clear notes and accurate observations. Overall, Shepper is a reliable and user-friendly app for anyone interested in quick, casual gigs.

March 10, 2026
Unprompted review
Shepper logo

Reply from Shepper

Nick we're celebrating your 3 years - incredible achievement! There's nothing quick or casual about your commitment - we appreciate you and are looking forward to the future with you on our platform.
Thanks for a fantastic review - we're definitely here for quick and casual gigs too!

Rated 5 out of 5 stars

Great way of making pocket money

I've only completed two jobs with this company so far, so my judgement is limited to those experiences, but they've been fairly easy to follow. The instructions are very detailed so you know what to expect.
The availability of jobs changes daily, and some are better than others, so it's good advice to check regularly.
In my experience, jobs are checked for approval pretty quickly and money transferred almost instantly.
I hope I can take part in lots more fun tasks in the near future!

February 26, 2026
Unprompted review
Shepper logo

Reply from Shepper

Hey BC, thanks for joining Shepper and getting stuck in! Keep going you've got this and we're delighted that you've given us 5-stars. Thank you - more fun times ahead.

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