Shipmates Reviews 354

Great communication.
Very helpful
Great item.

I purchased Chatham G2 ladies, prompt delivery and loved item wound highly recommend

Arrived ahead of time.
Good customer service.
Will buy from them again.

Purchased an inflatable stand up paddle board from Shipmates. I signed up as a new customer but the discount code didn’t work. I emailed the company on a weekend, not expecting a response but I had a reply within minutes! New discount code generated and I was able to complete my order online. Great quality goods (as described) and at a very reasonable price arrived promptly. I would highly recommend this company.

Amazing service Staff/owner so pleasant and helpful and prices are exceptionally good! I can’t recommend this place enough

Really good service and product

Excellent communication and very fast dispatch of goods.

This company was great, all returns were processed promptly, extra surprise for inconvenience was a lovely personal gin from the region and a thank you note. Really delighted and couldn't be happier with both the company and my new shoes. Excellent service could not fault and will be shopping there again in future.

My first order had been lost by Royal Mail but it was replaced and sent by special delivery again so I received the next day ! Was super impressed but the level of service !

I ordered a pair of Chatham shoes at a very reasonable price. Unfortunately Royal Mail lost the parcel. Callum at Shipmates could not have been more helpful. He tried (without success) to get Royal Mail to find the parcel. Since they no longer had the right size in stock he offered to arrange for Chatham to send a pair at no extra cost to me. Before I had given the go ahead for this they had a delivery of stock and sent the correct pair by 24 hour delivery. I'm very grateful and very impressed at the excellent customer service.

Great shop and really helpful and knowledgeable staff it’s my go to place when I am in Cowes or sat at home online highly recommended shipmates.

Shoes made by Chatham failed less than three weeks into ownership. Photographs of the problem were taken, making all very clear (the upper had come away from the sole). I was required to send the shoes back to the manufacturer before replacements could be sent out. Some three weeks later nothing received. Shipmates have effectively hidden from their responsibilities as supplier during this time – my purchase and contract was with them; not the manufacturer/their supplier. Their messages merely served to shift blame, instead of being upfront, taking ownership of the problem, and properly looking after their customer. At the time of writing this, I have still not received a refund. As ‘tangible’ compensation they offered a 10% discount on a future purchase – this (or similar) is available to any customer if they subscribe to newsletter.

Update (following response/reply from Shipmates): Any ‘grace period’ is erroneous in this. The Consumer Rights Act confers a right up to 30 days where a buyer can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose, or not as described. It is clear the shoes had a manufacturing fault. It is reasonable to expect them to have sufficient durability so as to last more than three weeks – the shoes were not of satisfactory quality, and were not fit for purpose. My contract was with Shipmates; not the manufacturer/supplier, Chatham shoes. It is the retailer’s responsibility, and in this instance, it was Shipmates who were in breach of the Consumer Rights Act. Consumer rights are against the retailer (i.e Shipmate who sold me the shoes); not the manufacturer. Ignoring the Consumer Rights Act, giving a customer the run-around for c. three weeks, and hiding behind the manufacturer does not demonstrate Shipmates doing its “best to help our customers”. The sign of a good retailer is in their aftersales, and how they act when things go wrong. Shipmates did not support me, and failed to deliver reasonable satisfaction. And, I’m still waiting on that refund!

I ordered a pair of ladies Chatham boat shoes, they were very small fitting so I returned them no problem and asked for a bigger size, got the link to return and an email, got the next size they were perfect, lovely shoes, really pleased with how the return went, and I love the shoes... Thank you Jo

Order was received on time, well packed in good condition.

Great products at great prices and ultra quick delivery. Thanks 👍🏻👍🏻👍🏻

Attentive and great customer service. Shoes are great too, thank you calum.

Product arrived quickly and as described. Payment method was quick and easy to use, with many options. First class service AAA++

I had too return an item for a different size and it could not have been easier or quicker, thanks very much