Shirt Sleeves Reviews 9

TrustScore 4 out of 5

4.0

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Company details

  1. Clothing Store

Written by the company

Independent Women's Fashion Store in the heart of Newark-on-Trent, a historic Market Town. We love new clothes here at Shirt Sleeves - We're constantly looking for new styles & collections to add to our brand repertoire. We're a family run company with a strong focus on providing first class customer service for all our lovely shoppers!


Contact info

4.0

Great

TrustScore 4 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Rubbish

Rubbish! I ordered an item on line and received a confirmation email to say they were processing my order. But the next day they sent me an email to advise they had sold my item to someone else who had come into the shop and had no more in stock! Obviously they prioritise customers coming into the shop over on line customers who have already purchased. This was my first time buying from this shop and wont bother again!!

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

I have to say the customer service…

I have to say the customer service provided by Jessica at Shirt Sleeves is second to none. I have twice raised queries over the last months and you receive and extremely quick, helpful personable response. i actually have startined looking at Shirt Sleeves first for brands I know they stock as I have such confidence in their pricing and customer service

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

5* Customer Service

Had a problem with a garment purchased six months ago. I took photos which I included with my email to Shirtsleeves. Without hesitation I was offered either a replacement or a credit. No quibbles they accepted that I was being honest. This is so unusual with Companies today who usually ask for the return of the garment for ‘investigation’. Well done Shirtsleeves and a great big THANK YOU.

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fast, friendly, value-for-money service - highly recommended

This is my first experience with this small company and it has been an excellent customer experience, providing a fast, efficient, friendly, personal service! I would thoroughly recommend them. Goods were dispatched the same day and when an item was out of stock, an actual person rang to explain the situation and offer alternative choices at no additional cost. I will definitely buy from them again and maybe even visit the store in person, I was so impressed - they made you feel as if your custom was important to them and that is rare these days! I should also mention that their prices were extremely competitive.

August 21, 2024
Unprompted review
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Reply from Shirt Sleeves

Hi Christine,

Thank you so much for your kind review. We're very glad to hear you had a nice experience with us. We value each & every one of our customers & would love to see you in-store one day!

If you ever need any help in the future, please don't hesitate to contact us via phone or email. We'll always endeavour to provide the best customer service for you.

Many thanks,
Sarah & the Shirt Sleeves team x

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