ShoeMed Limited Reviews 

1,377
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 561 reviews, reviewers overwhelmingly had a great experience with this company. Customers are genuinely impressed by the exceptionally knowledgeable and friendly staff who take their time to provide personalized guidance when choosing supportive footwear. Consumers consistently mention that online orders arrive promptly and safely, while the products offer incredible comfort and relief for various foot conditions. Some reviewers were not happy with the sizing, mentioning that specific items can sometimes run too large or small compared to standard UK measurements. A few people experienced minor difficulties finding exact wide fits for particular designs or ultimately needed to arrange returns for an alternative size.

What people talk about most

Product

Clients share positive opinions on product, highlighting the exceptional comfort, supportive design, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as extremely helpful,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting speedy arrivals and orders... See more

Service

Consumers find service to be positive, highlighting the very friendly and knowledgeable staff who take their... See more

Quality

Customers consistently note positive experiences with quality, praising the well-made construction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2nd visit to the store, much better experience than first time around. Booking an appointment is a must and key to quality service and easy to do online. The assistant who served me was amazing and... See more

Rated 5 out of 5 stars

Shoemed offers professional shoe fitting and advice. Amanda and her team are congenial, helpful and tireless in their efforts to hhelp customers like me find the best shoe fit, especially for problem... See more

Company replied

Rated 5 out of 5 stars

Your very friendly staff from the minute I walked into your shop & Amanda the lady I had an appointment with is a gem worth her weight in gold,such a pleasant helpful lady,nothing was too much trou... See more

Company replied

Rated 5 out of 5 stars

My wife lives with aftermath of a foot injury, and subsequently finds it difficult to find shoes that fit properly and remain comfortable for any length of time. The staff member was extremely underst... See more

Company replied


Company details

  1. Shoe Store
  2. also in
  3. Orthopedic Shoe Store

Written by the company

ShoeMed – Where Comfort Meets Style Founded in 2011, ShoeMed was created for people who experience foot problems and struggle to find suitable, stylish footwear. For over a decade, we’ve proudly served customers from our high street store in the heart of Stratford-upon-Avon and through our highly rated website. At ShoeMed, we’re confident that once you shop with us, you won’t need to go anywhere else for your footwear needs. We specialise in fitting even the most challenging feet. Our carefully curated selection of brands ensures we can meet a wide variety of needs—from the cushioned comfort of Joya Shoes, to the stable rocker soles of Finn Comfort, and our latest addition, Orthofeet, offering hands-free footwear and multiple width options. No matter the shape, size, or specific issues with your feet, our expert team is here to help you find the perfect fit—without compromising on style.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,377)

526 reviews in the last 12 months

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Rated 5 out of 5 stars

Shoes exceeded my expectations

Shoes exceeded my expectations.
Very effienict and speedy ordering and delivery processes. Lovely handwritten note on my order thanking me. Very kind. Thank you.

September 28, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you!

Rated 5 out of 5 stars

My second order from Shoemed Limited in two years 

Thank you for these Shoes which came very quickly and I must say they are the most comfortable shoes I’ve ever worn. They were so good I ordered a second pair! 

September 28, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Brilliant, we love it when a customer finds a brand that works!

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Helpful member of staff who was able to…

Helpful member of staff who was able to offer me a skies that met my needs.

September 28, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for visiting us in store and we are pleased your experience with us was a pleasant one.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Don't use Parcel Force

Shoes are perfect and your company sent them very quickly. Unfortunately the same can't be said of Parcel Force who failed to deliver on original day and then also failed to deliver on requested day. I do now have my shoes and am delighted with them.

October 2, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you, we use Royal Mail tracked 48. I'm not sure if they hand over to Parcel Force for the final delivery - we will look into this.

Thank you for taking the time to post a review and your feed back.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Excellent customer service

I ordered these shoes for my dad who has dementia and struggles with sore feet and adequate support. They are very soft and comfortable and well worth the cost but for me it was the customer service which stood out. I emailed with a query and received a very helpful response within two hours.

September 26, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much, our in store team are happy to help with all your queries!

Best wishes to you and your Dad.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. So helpful and very knowledgeable.

September 25, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Brilliant thank you!

We hope you enjoyed your visit to our Stratford Upon Avon store.

Best wishes ShoeMed

Rated 1 out of 5 stars

purchased a pair of Joya Mens Moscow…

purchased a pair of Joya Mens Moscow Zip Black Shoes from ShoeMed for £176.58 (Order #SM39925). Given the premium price tag, you expect a high-quality product. Instead, the structural stitching completely failed, and the zipper tape has torn entirely away from the leather upper panel, making them unwearable.
Worse than the poor manufacturing is ShoeMed's non-existent customer service. I have reached out regarding the fault and the official manufacturing warranty, and they are completely ignoring my emails. Unacceptable behavior for an orthopedic footwear retailer. I will be initiating a credit card chargeback with my bank. Avoid this retailer if you expect any form of aftercare.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

This is a great company

This is a great company. It was recommended to me and I must say the products and customer service is superb. You can actually speak to a human by phone! Wonderful! Delivery was by the service requested and delivered spot on time. Highly recommended!

September 2, 2026
Rated 5 out of 5 stars

Highly efficient ShoeMed

Finn shoes were promptly despatched. Unfortunately they did not fit - refund was immediately processed when the shoes arrived back at their shop.

September 18, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for taking the time to post a review.

We are sorry to hear your Finn Comfort shoes did not fit.

Our shoe fitting team are on hand to help you find the right size and fit should you wish any assistance.

Best wishes ShoeMed :)

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