Sim Racing Machines Reviews 788

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, excellent performance, and meticulous attention to detail, often noting their aesthetic appeal and robust construction. The delivery service is frequently highlighted as exceptionally fast, with many orders arriving ahead of schedule, sometimes within 24 hours, even for international shipments. Reviewers also appreciate the efficient and helpful customer service, which includes quick responses to inquiries and effective resolution of issues, making the overall purchasing process smooth and reliable. However, some customers mentioned that certain items are only available in the UK, leading to potentially expensive shipping costs for international buyers. Additionally, a few people experienced issues with mounting compatibility, where certain parts did not align perfectly, requiring adjustments or resulting in fewer bolts being used than intended.

What people talk about most

Product

People report positive experiences with product quality, noting that items are well-made and perform... See more

Delivery service

Reviewers express high satisfaction with the delivery service, frequently highlighting incredibly fast... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Contacted Simon several times to ask questions to ensure that I had solid understanding of what I wanted to do. He was very responsive and helpful. Placed my order and it was shipped next day. Arriv... See more

Rated 5 out of 5 stars

I ordered the SRM emulator V7 with QR2 quick release. The shipping time was amazing, the item arrived the very next day in the Netherlands. The product itself looks amazing. Much compacter than... See more

Rated 5 out of 5 stars

Simon is already a legend in the sim racing space. And as you can see from other previous reviewers, people clearly agree. He is super responsive, has incredible customer service, and is incredibl... See more

Rated 5 out of 5 stars

Simon has been excellent to communicate with from the get go. The customer service from this one man band is exceptional. It's my second product I've bought from SRM. Large part of why I decided to up... See more


Company details

  1. Manufacturer
  2. Computer Accessories Store

Written by the company

I try and treat all of my customers the way I would like to be treated.


Contact info

5.0

Excellent

TrustScore 5 out of 5

788 reviews

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Asks customers to review

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Rated 5 out of 5 stars

SRM SRM Emulator V7 Pro for Fanatec Wheel-Base with QR2 Fitted

Contacted Simon several times to ask questions to ensure that I had solid understanding of what I wanted to do. He was very responsive and helpful. Placed my order and it was shipped next day. Arrived very well packaged. Just waiting on my new wheel to come in to try out product. I don't anticipate any ideas based on various excellent YouTube videos I've seen, all extolling Sim Racing Machines products by various individuals. Would highly recommend.

August 18, 2025
Rated 5 out of 5 stars

Great service and product

First time ordering from SRM, I purchased the 50mm spacer and couldn't be more pleased with it. High quality and at a great price also came very well packaged and was sent out within a couple of hours of me ordering, would definitely buy from SRM again.

August 13, 2025
Rated 5 out of 5 stars

Totally recommend it

The product is of superb quality as expected. It is the second unit I buy and works flawlessly. The company has a great support even though it is a small company. I had a problem with customs during the delivery and the response was very quick and satisfactory. Definitely recommend their products and customer service.

August 4, 2025
Rated 5 out of 5 stars

Iv had to pay 31€ extra for delivery by…

Iv had to pay 31€ extra for delivery by UPS i got the refund 1 houre later by paypal! Great job guys ! Otherwise the products are just perfect !

August 4, 2025
Sim Racing Machines logo

Reply from Sim Racing Machines

Thank you Mathieu :)

For anyone reading this and worrying about the customs charge Mathieu was charged... This was because we just started using UPS and the correct setup paperwork was not setup with UPS so some customers in the EU got charged incorrectly.

We emailed everyone that might have been affected and have refunded any extra fees they had to pay. This was a short term issue that should now be fixed. When we ship to the EU you pay us the tax and you should not have to pay anything else to the courier.

Simon

Rated 5 out of 5 stars

Indispensable for Fanatec users

SRM provide an indispensable service to users of the Fanatec ecosystem. Their products allow us to expand our rigs without having to fork out hundreds of pounds in what can easily be attained with a simple conversion at a fraction of the cost. Oh, and without added import taxes for UK residents.

As for the service it was quick, easy, efficient and without a fault. Ordered my items one day and had them with me the next day. What else can one ask?

August 6, 2025
Rated 5 out of 5 stars

I ordered the SRM emulator V7 with QR2…

I ordered the SRM emulator V7 with QR2 quick release. The shipping time was amazing, the item arrived the very next day in the Netherlands.

The product itself looks amazing. Much compacter than the original podium hub. My wheelbase recognized the emulator immediately with full high torque mode unlocked.

I would definitely order again from Sim Racing Machines.

July 31, 2025
Rated 5 out of 5 stars

Fanatec Emulator V6/V7

Exceptional customer satisfaction delivered by one of the finest teams in the sim racing universe. Questions were answered around the clock, and issues were resolved promptly—with a replacement swiftly addressing everything. Thank you, SimRacingMachines, for making it all possible.

July 22, 2025
Rated 5 out of 5 stars

Geat Quality and advice

In addition to the high quality of the conversion kit, I really appreciated the advice and the speed of response to my questions. My Fanatec works perfectly on my Asetek wheelbase via the QR with internal connection (no dangling USB cable).

July 22, 2025
Rated 5 out of 5 stars

Great website

Great website, web store, extremely fast shipping and from the UK to California it reached me in four business days. Amazing service. Everything worked right out of the box and was very well packed.

July 21, 2025
Rated 5 out of 5 stars

Fantastic Service and Products!

My order was dropped off at the carrier within 2 hours of placing. From the UK to my doorstep in Indianapolis in 2 days. I ordered the SRM Asetek Invicta QR and it worked for my situation perfectly. The custom machined aluminum was very high quality. Highly recommend SRM.

July 23, 2025

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