Ordery 2430523 What a terrible company to deal with my 17-year-old daughter encountered no communication skinnydips . She was promised a refund 3 to 5 day after return process for her purchase, yet... See more
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See what reviewers are saying
Holy cow! I've been searching for amazing sugar free keto friendly sauce for so long, and _everything_ I've tried is just perfection after perfection. Please don't change anything - your flavour a... See more
Company replied
I've made two orders with Skinnydips now and both times they have messed up! HOWEVER, after emailing them, they have apologised and rectified the mistakes immediately. I think some of the staff could... See more
Company replied
Worst experience ever. Used a number of times before always been good, but not this time. Over £100 of crisps intended as fun gifts in 6 x 24 bag cases were ordered. What was sent, was 144 bags of cri... See more
Company details
- Food Products Supplier
- Confectionery
- Fitness and Nutrition Service
- Health and Beauty Shop
- Supermarket
- Vitamin and Supplements Store
Written by the company
SkinnyDips provide all your Favourite Low Calorie brands under one roof. From a range of low calories snacks, pasta, rice, drinks, sauces, syrups and many more great tasting products it really is the go to store for all thing ' Skinny '. Free Delivery on all orders over £30. Interest Free Payments available with Klarna. All the Flavour, None of the Guilt.
Contact info
61 Lichfield Street, WS4 2BX, Walsall, United Kingdom
- 0330 088 6654
- info@skinnydips.co.uk
- skinnydips.co.uk
3.4
Average
488 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Avoid. Updated 15/07/2022
Has been 9 days since I've made the order.
No update, still says processing on their website.
Have contacted them but no reply.
Edit 15/07/22
Items turned up today, will improve rating from 1 star to 3 due to the lack of communication from company
July 14, 2022
Unprompted review
Reply from SkinnyDips
Hi Rexsbest,
We aim to send all orders out as soon as possible and make sure they arrive to the customer on time. However when the parcel leaves our warehouse it is put on a 24hr- 48hr delivery service and left in the responsibility of the courier provider. We also give customers full tracking details to keep them updated on their order. We continually monitor our delivery service/providers to help improve going forward.
We are sorry for the inconvenience with your order and we hope to see you shop with us again.
Kind regards
Skinnydips
Loving my experience so far
Loving my experience so far, and loving the product's I have bought, Only problem I have is not with SkinnyDips, but my partner, as I am now having to double my orders lol
July 11, 2022
Reply from SkinnyDips
Hi Margaret,
Thank you for your kind review. We hope you enjoy your products and we look forward to seeing you shop with us in the future.
Kind Regards
Ajay
Slow delivery
Delivery took more then 3 times longer than it says on the website. There were no updates at all as to why it was delayed. I emailed to cancel the order due to the delay and got no reply but funnily enough my order turned up pretty much the next working day. Clear they forgot the order. If I'd received any response with an apology or even an acknowledgement of the mistake/poor service I would be less bothered about it.
July 10, 2022
Reply from SkinnyDips
Hi Charlie,
We aim to send all orders out as soon as possible and make sure they arrive to the customer on time. However when the parcel leaves our warehouse it is put on a 24hr- 48hr delivery service and left in the responsibility of the courier provider. We also give customers full tracking details to keep them updated on their order. We continually monitor our delivery service/providers to help improve going forward.
We are sorry for the inconvenience with your order and we hope to see you shop with us again.
Kind regards
Skinnydips
Very disappointed with service
Very disappointed with service! No communication as to when order would be shipped as when checking account it was still saying processing 5 days after order placed when I contacted help services was told problem with website and order would be shipped soon but still 2 days later still showing processing! Order turns up day after that but left on doorstep and box open! All order was present but will definitely not be using Skinnydips again. Sorry.
July 10, 2022
Reply from SkinnyDips
Hi JT,
We aim to send all orders out as soon as possible and make sure they arrive to the customer on time. However when the parcel leaves our warehouse it is put on a 24hr- 48hr delivery service and left in the responsibility of the courier provider. We also give customers full tracking details to keep them updated on their order. We continually monitor our delivery service/providers to help improve going forward.
We are sorry for the inconvenience with your order and we hope to see you shop with us again.
Kind regards
Skinnydips
Loved all the different stuff I’ve…
Loved all the different stuff I’ve ordered. One item was going to take a few days to be delivered to the warehouse, they made sure they emailed me this and kept me updated. Really good customer service. And a lovely variety of items.
July 10, 2022
Reply from SkinnyDips
Hi Imogen,
Thank you for your kind review. We hope you enjoy your products and we look forward to seeing you shop with us in the future.
Kind Regards
Ajay
marvellous as always
July 10, 2022
Reply from SkinnyDips
Hi Victoria,
Thank you for your kind review. We hope you enjoy your products and we look forward to seeing you shop with us in the future.
Kind Regards
Ajay
Prompt delivery
July 9, 2022
Reply from SkinnyDips
Hi Emmanuel,
Thank you for your kind review. We hope you enjoy your products and we look forward to seeing you shop with us in the future.
Kind Regards
Ajay
Very happy with my order from…
Very happy with my order from SkinnyDips, prompt delivery and well packaged
July 8, 2022
Reply from SkinnyDips
Hi Phil,
Thank you for your kind review. We hope you enjoy your products and we look forward to seeing you shop with us in the future.
Kind Regards
Ajay
Shocking customer services
Placed an order in May and I still haven’t received it, requested a refund twice and I’ve been ignored.
In reply to the below message….no customers services have not been in contact with me at all! No response whatsoever.
July 8, 2022
Reply from SkinnyDips
Hi Kirsty,
I am very sorry to hear that you did not receive a good service from us. I believe the customer service team have been in contact with you to resolve the issue.
I hope the issue gets resolved, although if you have any further issues please feel free to contact us:
Email: info@skinnydips.co.uk
Tel: 0330 088 6654
Thank you
Order was quite late
Order was quite late, had call to chase up. Yodel delivery whilst tracked does not give you a time estimate so had to wait all day. Guy on Web chat said had to wait til 9pm it's an all day delivery.
July 7, 2022
Reply from SkinnyDips
Hi Rajni,
We aim to send all orders out as soon as possible and make sure they arrive to the customer on time. However when the parcel leaves our warehouse it is put on a 24hr- 48hr delivery service and left in the responsibility of the courier provider. We also give customers full tracking details to keep them updated on their order. We continually monitor our delivery service/providers to help improve going forward.
We are sorry for the inconvenience with your order and we hope to see you shop with us again.
Kind regards
Skinnydips
I placed a order with your selves on 22…
I placed a order with your selves on 22 june apparently I received my parcel which delivery guy left a note saying it was left at side of house which parcel was not there I understand that issue is not your fault but what is I’m trying to get in contact with you now sending emails ringing leaving messages but no one is getting back to me
July 7, 2022
Reply from SkinnyDips
Hi Graham,
We aim to send all orders out as soon as possible and make sure they arrive to the customer on time. However when the parcel leaves our warehouse it is put on a 24hr- 48hr delivery service and left in the responsibility of the courier provider. We also give customers full tracking details to keep them updated on their order. We continually monitor our delivery service/providers to help improve going forward.
We are sorry for the inconvenience with your order and we hope to see you shop with us again.
Kind regards
Skinnydips
Out of date product
I placed an order through this site for a few protein shakes and snacks, 10 days later my delivery still hadn't arrived and I contacted them to ask where this was, to be told that they had delays processing etc similar to reviews left. Over 15 days later my delivery arrived...Great! However after consuming one of the products I was sick.... strange! Anyway few days later consumed another again I was sick! Upon inspection of the date of use by for the product it was 25/04/2022!!! Nearly 3 months out of date, shocking that they even considered to send this out to consumers I mean is there no date checking that takes place before distribution?? I have complained to them but doubt they care.... all I will say is think twice about ordering as date checking is not top of their list and nor is jeopardising someone consuming this product.
July 5, 2022
Unprompted review
Reply from SkinnyDips
Hi Saba,
I am very sorry to hear that you did not receive a good service from us. I believe the customer service team have been in contact with you to resolve the issue.
I hope the issue gets resolved, although if you have any further issues please feel free to contact us:
Email: info@skinnydips.co.uk
Tel: 0330 088 6654
Thank you
Ordered my protein shakes on 7th June
Ordered my protein shakes on 7th June. Was told they would be delivered on 9th. Contacted them over a week later, and they told me they were having stock issues. And we're expecting a delivery in the next week. I waited over a week and was not contacted once. I had to get in contact with them twice to cancel my order. And nearly 2 weeks on I'm still waiting for my refund. Customer support is an actual disgrace. You have to contact them multiple times to even get an email. Will never use them again. Like I've said 3 times before can I have my refund !!!!!
July 5, 2022
Unprompted review
Reply from SkinnyDips
Hi Louise,
I am very sorry to hear that you did not receive a good service from us. I believe the customer service team have been in contact with you to resolve the issue.
I hope the issue gets resolved, although if you have any further issues please feel free to contact us:
Email: info@skinnydips.co.uk
Tel: 0330 088 6654
Thank you
Order not delivered
Ordered skinny whips on 8th June 22 and dispute contact with customer services on three occasions when they promised my order would be dispatched I am still waiting.
Still waiting for refund
July 2, 2022
Unprompted review
Reply from SkinnyDips
Hi Michael,
I am very sorry to hear that you did not receive a good service from us. I believe the customer service team have been in contact with you to resolve the issue.
I hope the issue gets resolved, although if you have any further issues please feel free to contact us:
Email: info@skinnydips.co.uk
Tel: 0330 088 6654
Thank you
Love love love my order
Love love love my order! The white chocolate protein shakes are Devine! You Would never tell they were FAT FREE.
Thankyou so much for my freebies aswell! I literally can’t wait to try them. Will definitely recommend and order again. Thank you #teamskinnydips
July 1, 2022
Reply from SkinnyDips
Hi Amy,
Thank you for your kind review. We hope you enjoy your products and we look forward to seeing you shop with us in the future.
Kind Regards
Ajay
Great products and value for money but…
Great products and value for money but my order didn’t turn up for weeks later and took me to email to find out why before I got any sort of feedback as to where my order had disappeared too.
June 30, 2022
Reply from SkinnyDips
Hi Luke,
I am very sorry to hear that you did not receive a good service from us. I believe the customer service team have been in contact with you to resolve the issue.
I hope the issue gets resolved, although if you have any further issues please feel free to contact us:
Email: info@skinnydips.co.uk
Tel: 0330 088 6654
Thank you
Terrible service
June 30, 2022
Reply from SkinnyDips
Hi Christine,
I am very sorry to hear that you did not receive a good service from us. I believe the customer service team have been in contact with you to resolve the issue.
I hope the issue gets resolved, although if you have any further issues please feel free to contact us:
Email: info@skinnydips.co.uk
Tel: 0330 088 6654
Thank you
My order was delayed due to supplier…
My order was delayed due to supplier issues but I did get contacted by customer services to explain my order would be despatch and received by a certain date and they apologised for the inconvenience. The free sauces in the box were a nice surprise to.
June 30, 2022
Reply from SkinnyDips
Hi Laura,
Thank you for your kind review. We hope you enjoy your products and we look forward to seeing you shop with us in the future.
Kind Regards
Ajay
Protein Drinks
I found it very easy to order. Kept updated on expected date of delivery due to a stock shortage. Did not wait very long and as I said was regularly updated.
Overall experience very good and will order again
June 30, 2022
Reply from SkinnyDips
Hi Margaret,
Thank you for your kind review. We hope you enjoy your products and we look forward to seeing you shop with us in the future.
Kind Regards
Ajay
Long delivery
Ordered on the 13th june but didnt arrive till 28th june 2 emails sent one responded to with an appology wouldnt use again
June 30, 2022
Reply from SkinnyDips
Hi Jenni,
I am very sorry to hear that you did not receive a good service from us. I believe the customer service team have been in contact with you to resolve the issue.
I hope the issue gets resolved, although if you have any further issues please feel free to contact us:
Email: info@skinnydips.co.uk
Tel: 0330 088 6654
Thank you
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