won’t give me money back been contacting for over a week straight ignoring me and have received nothing
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My last order was, well, it was absolutely destroyed by some arrogant kid who told me that my designs “weren’t very good” and replaced them with some AI generated garbage that I wouldn’t wipe... See more
Ordered from here many time’s, always brilliant customer service from the team. My experience with them has been memorable. Designs by Hayden, unreal and very friendly. Tom has always managed to look... See more
Company replied
Great service , despite me being quite fussy with this particular design, Tom spent the day back and forth over WhatsApp perfecting every little detail for me to ensure they were perfecr. They t... See more
3.0
Average
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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won’t give me money back been…
won’t give me money back been contacting for over a week straight ignoring me and have received nothing
September 19, 2026
Unprompted review
Not what i ordered was told they would…
Not what i ordered was told they would refund me and email me once the refund had been processed still no update also paid next day delivery and all they did was create the label and despatch the following week honestly dissapointed with the service
September 16, 2026
Unprompted review
Arrogant staff, false promises, nobody answers
My last order was, well, it was absolutely destroyed by some arrogant kid who told me that my designs “weren’t very good” and replaced them with some AI generated garbage that I wouldn’t wipe my backside on.
Tom (who seems to be the only sane one there) apologised, fixed the order and promised me a £90 credit AND a discount code.
Just logged in to try and place an order - no credit on my account and the discount code is invalid!
Tried to call. Tried to call Tom. Tried to place a call back. Absolute crickets.
How do you operate a business??
September 4, 2026
Unprompted review
I had a fantastic experience with this…
I had a fantastic experience with this logo design and printing business. The team was professional, creative, and really listened to what I wanted. The logo design was exactly what I was looking for, and the printing quality was excellent. Everything was completed to a high standard and delivered on time. I’m extremely happy with the results and would highly recommend them to anyone looking for quality logo design and printing services. Great service from start to finish!
August 12, 2026
Unprompted review
Very helpful with my order and my…
Very helpful with my order and my design wasn’t ready but they fixed my logo and design evenctho I didn’t ask do it thanks again team Slapsta
July 10, 2026
Unprompted review
Products was amazing but long delivery time
Products was amazing but took longer than expected to be shipped and delivered but would use again
June 24, 2026
Reply from Slapsta
Thank you for taking the time to leave an honest review on our service. I'm glad the products were to your liking, and we are currently hiring and training staff to make sure our wait times are reduced. Thanks for your order with SLAPSTA!
Scam guy hides face in dead convertible…
Scam guy hides face in dead convertible on watts app takes money and don’t reply bad m u p it
June 4, 2026
Unprompted review
Reply from Slapsta
Hi, I'm sorry you've been left feeling this way - that's genuinely not the experience we ever want anyone to have, and I take it seriously. I'd really like to understand what went wrong and put it right for you. Please ring the office with your name and order number, or reach out to us directly, and we will fix it. Whatever the issue with your order, I'd like to redo it for you free of charge and get it sent out, so we can show you how we should have done things in the first place. - Tom @ SLAPSTA
!SCAM!
!SCAM!
DEAD WEIGHTS LIERS NOT ABOUT THAT LIFE
BE REAL GET HOLD ME COME SEE ME LETS RUN IT UP AND HAVE IT OUT IM FROM BURY NAMES KYLE HOLMES ALWAYS DOWN FOR A CHAT AHA 💯 👌 😎
May 28, 2026
Unprompted review
Reply from Slapsta
Hi Kyle, I'm sorry you're unhappy. We've refunded you in full and we're happy to redo the job for you free of charge. Please ring the office with your name and order number, or reach out to us directly, and we will fix it. - I am the original designer of your logo. Message me on 07376640881 and i will fix it for free. Tom @ SLAPSTA
Good quality bags
Bags are better than look online. And made me a logo for free. Fast printing and good service
May 3, 2026
Customer service went down bad
Customer service went down bad. And I still have not got my order
April 30, 2026
Reply from Slapsta
Hi Casey, we are genuinely sorry. Your order and our lack of communication fell far below the standard you should expect from SLAPSTA.
We have been short-staffed, but that is our responsibility—not yours. We should have kept you informed and delivered on time, and we failed to do that.
We have issued £250 in account credit on a gift card, along with a permanent discount code, as a sincere apology. We understand that our business needs to move quickly and that our service must be responsive and dependable. We are actively making changes to ensure this does not happen again.
Should you trust us with another order, we will provide you with a direct contact who is available during U.S. business hours and will personally oversee your order from start to finish.
We know that trust must be earned back. We own this, and we are committed to making it right.
Products arrived fast and look much…
Products arrived fast and look much better then expected thank you
April 28, 2026
Professional from ordering to delivery
Professional from ordering to delivery. I ordered from the website, which was easy to navigate, and got a call to check my order was correct. I received my order within a couple of days and I'm more than happy with it. The packs are well made with all the information on them. I highly recommend this company and their wares.
April 29, 2026
I DO NOT RECOMMEND THIS PLACE ATALL BIGG! TIME!! WASTERS!!!
This company has had me waiting since last Wednesday 18th for a parcel it is now the 23rd and I placed my order on the 11th and still no parcel has came threw these people are just taking your money and blanking customers for days and then comes up with excuses, in a professional business there should be no excuses and should be sticking to timing that you advertise on your website I genuinely feel as if they are testing my patience and feel as if I’ve been scammed which is only going to make a person call trading standards and call the bank due to fraud
March 11, 2026
Unprompted review
Reply from Slapsta
Hi Sergio, I'm genuinely sorry - waiting that long with no clear updates is not acceptable, and I completely understand why you feel let down. That's our responsibility to own, and there are no excuses for leaving you in the dark. I want to make this right: whichever you'd prefer, a full refund with no questions, or I get your order produced as a priority and sent to you free of charge, so we can show you the service you should have had. Please ring the office with your name and order number, or reach out to us at support@slapsta.com, and we will fix it - I'll handle it personally. - Tom @ SLAPSTA
Great communication and happy to help
November 3, 2025
Unprompted review
Scammers
Scammers . No communication and haven’t dispatched my order as promised
October 30, 2025
Unprompted review
Reply from Slapsta
Hi, I'm sorry - no communication and an order not dispatched as promised is a real failure on our part, and I completely understand why you felt let down. That's on us, and I want to put it right rather than leave you chasing us. I'd like to get your order produced and sent to you free of charge, or issue a full refund - whichever you'd prefer. Please ring the office with your name and order number, or reach out to us directly, and we will fix it. I'll personally see it through from here. - Tom @ SLAPSTA
No Order Fulfillment
Been nothing but patient my orders 3+ months now when I was told multiple times it was finishing. Having to file to get my money back as they will not respond or communicate.
June 11, 2025
Unprompted review
Reply from Slapsta
Hi Lucas, we wanted to provide a further update. We fully accept that the delay, lack of fulfilment, and poor communication you experienced were completely unacceptable. You should never have had to wait more than three months or pursue a refund because we failed to respond. There is no excuse for that, and we are sincerely sorry.
Your refund has been completed. We have also added £500 in store credit to your account and issued a permanent 20% discount card for future orders. We understand that these gestures cannot undo what happened, but we hope they demonstrate how seriously we take our failure and our commitment to making amends.
Should you ever choose to trust SLAPSTA with another project, we will assign you a dedicated representative who is available during U.S. business hours and can be contacted directly throughout the process. They will personally oversee your order from start to finish.
We would genuinely value the opportunity to earn back your trust and provide the speed, communication, and service you should have received the first time. We accept full responsibility, and we are actively making changes to ensure this does not happen again.
My experience was good
My experience was good, you got to be patience with them as they get very busy so time frames could change, I love my work it's made my brand even better. Thank you Tom he's the one who was my designer
July 2, 2025
Unprompted review
Reply from Slapsta
Hi Adrian, thank you for the kind review. We really appreciate your patience and understanding, especially when things get busy, and it means a lot to hear that the finished work helped elevate your brand.
We’ll make sure your comments are passed on to Tom as well — he’ll be really pleased to know his work made such a positive impact. Thanks again for your support.
These guys are amazing at there job…
These guys are amazing at there job from start to finish and done at a very high standard .nothing to much trouble for them I’ve been to many design and print company’s but these are by far the best I would never go else where keep it up team
June 10, 2025
Unprompted review
After reading the reviews I was very…
After reading the reviews I was very skeptical my package would arrive. However I greatly received it
May 5, 2025
Unprompted review
Reply from Slapsta
Hi Sam, thank you for your honest review. We really appreciate you giving us a chance despite your initial concerns, and we’re glad your package arrived safely in the end.
We also appreciate the honesty in your feedback, because it reminds us how important trust and communication are before an order even lands. Thank you again for giving us the opportunity, and we hope to look after you again in future.
From the moment I made contact about my…
From the moment I made contact about my design they were very efficient and double checked everything, when the design was complete they sent it over to confirm and to tweak any changes I wanted before the final print , they have always been very efficient and come back to me with any queries or problems I may have , I can’t rate them enough and have recommended to friends
April 25, 2025
Unprompted review
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