Wonderful customer service, and my kids love these soft waffle jammies. We can't find anything like this is the US so I'm grateful they are made available to us. The only thing I would mention is the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Lovely company and owners behind it. Fantastic support and genuinely nice in every way. Their product range is great though I've only bought adult tights for myself yet which are superb. Fun designs a... See more
Company replied
This is a wonderful little brand, in an age where everything is mass produced and AI lead I really love how they are always available to their customers even out of shopping hours and help. I contacte... See more
Company replied
The tights and socks are so soft, true to size, and beautifully made. The colors and prints are absolutely adorable - perfect for toddlers! Customer service was kind, thoughtful, and went above and be... See more
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Company details
- Children's Clothing Store
- Baby Clothing Store
- Clothes and Fabric Manufacturer
- Clothes and Fabric Wholesaler
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.
Contact info
Ireland
- slugsandsnails.ie
4.4
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Slugs & Snails
Thank you so much for your lovely review.
Great product but tiring experience
The product is great but they sent me the wrong size, I contacted them, they replied very quickly telling me they will send me a return label then...nothing...
3 email sent afterward, no responses in 3 weeks.
Update: after this message the company contacted me and was the start of an awfull experience to return the product (not the slugs and snails fault, just the incompetence of fedex to send a package from EU country to another EU country).
It took more than 15 days to reach slugs and snails, then it took 1 week to them to "notice" the return -_-.
And at this time they didn't have my size in stock anymore.
So they asked a shop based in UK to send me the last set in stock they had, but as UK is not in europe anymore, I had to pay 2 euro of VAT, and 7 euro of fees from chronopost...
Finally I received my package and slugs and snail made me a voucher of 10 euros.
it took more than one month and a half and I think it was a bad experience for both me and the company...
March 14, 2025
Unprompted review
Reply from Slugs & Snails
Hello, we are so sorry we shipped you the wrong size and it was quite an epic adventure to swap between France, Ireland and the UK right in the middle of Easter, but we were so glad we made up for it by finding you the very last pair of our limited edition colour in the UK and we hope that the extra credit to make up for brexit will help next time you need to order!
Reply from Slugs & Snails
We are so glad you liked what we make, thank you.
Reply from Slugs & Snails
Thank you so much! We are always happy to see lovely customers popping by to share their experience!
Great quality
Great quality. Shipping quick. Very happy I ordered! Saw kids clothes in store, also great quality! Thank you Slugs & Snails I love your clothes and name!
February 25, 2025
Reply from Slugs & Snails
Thank you so much Amanda.
I absolutely love this brand
I absolutely love this brand! I've been buying their PJs and tights for years—not just for my own family but as gifts for friends and loved ones too. Their range is simply amazing—super comfy, breathable (no overheating!), and they wash beautifully. A must-have for all ages!
What makes them even more special is the personal touch they bring to every order. It’s so refreshing to deal with real people who genuinely care, and you can feel that warmth the moment you open their signature sparkly silver packaging.
Treat yourself and those you love—you won’t regret it! We’re big fans of Slugs & Snails. 💛
Grá mór,
Órla & Co, Sligo
February 25, 2025
Reply from Slugs & Snails
Orla!!! Thank you for being such a wonderful customer, you have been with us for a long time xx
Brilliant service again from Slugs and Snails!
Prompt delivery and products are in perfect condition.
February 25, 2025
Reply from Slugs & Snails
Thank you so much for taking the time to leave us a lovely review x
Perfect
Fast delivery of what we ordered and the comfiest socks I’ve had in a long time. Perfect with walking boots for ling walks with the dog. Great colours and patterns that haven’t faded in the wash yet. Also no bobbling which is great for neurodivergent household sensory needs
February 21, 2025
Reply from Slugs & Snails
Thank you so much for taking the time to leave us a genuine review, we are chuffed you found our socks!
Reply from Slugs & Snails
Thank you so much!
Gorgeous socks
Received some gorgeous socks from slugs and snails , great quality and they arrived quickly, really lovely thanks.
January 6, 2025
Unprompted review
Reply from Slugs & Snails
Thank you Joan!
Great Product & Service
Love Love Love Slugs & Snails for their top quality Waffle pyjamas, all made easy with their amazing customer service, shipping to NL with ease!
March 4, 2025
Unprompted review
Reply from Slugs & Snails
Thank you Rosie x
Wonderful
Wow - what a great product - better than our expectations great value and delivered on time.
February 5, 2025
Unprompted review
Slugs and snails make the most amazing…
Slugs and snails make the most amazing waffle pjs! Always excellent service!
March 4, 2025
Unprompted review
Great product, poor customer service
Edit: Great product. Well made and very cute! Would have given 5 stars, but the communication from the company is really poor. It took a very long time to arrive and there are many better ways to communicate shipping information than a generic dropdown tab on their website. They could give an estimated shipping date of 6 weeks at checkout and could put shipping information in the purchase confirmation email about it taking 6 weeks. They could also create a stock email answer to people that email asking about the shipping, rather than not answering emails at all. All of these things could have been done in the time it took the owner to write a snarky response to my review on trustpilot. I never did get an email response from the company so I thought that it was maybe a scam, but the trust pilot review got answered within a work day.
Original review: It has been over a month and I have not received my order. There is no tracking information available from the link provided in the email. I have emailed twice for an update and have not received any response.
February 3, 2025
Reply from Slugs & Snails
Hi Sarah
We always appreciate people reviewing our products but we find it incredibly frustrating and really rather mean when people review small businesses based on shipping times from the other side of the world into a country that is currently experiencing serious issues with imports which are totally out of our control. We have really detailed shipping information so you can find out about the “tracking number” which is actually our customs clearance for your order. We ask that customers read the shipping information in full before they chase us in emails. Your order shipped on the 4th February which you can see from the customs clearance, it leaves Ireland the next day and then comes to the domestic shipping service for Canada which has been really awful since the strike, we ship worldwide for free 80% of the time and for €5 all other times, that’s a fraction of the cost to us and the same as our local postal rates but this means we have to ship slower. Please check with your local postal office to see if they have your parcel, if it’s too large for your letter box they tend to hold them.
Hi Sarah
We can see you changed your review. Thank you. But also you emailed the office last weekend and then left a one star review before we had a chance to reply but also you received your order within a day or so of that email, which is why we ask people to check our shipping terms before emailing us because the answers are there, we understand sometimes you would like an instant reply and we do try to keep communication as fast as possible but you came to the trust pilot before we had a chance to reply. We are glad you received you order and it was just over three weeks since we shipped it (not 6!) and that was due to the new sanctions being placed by the new administration in the US and the backlog that has caused together with the remnants of a very long strike which is something we have no control over, our regular shipping times are much faster and super affordable, it’s just a little unfortunate your parcel was caught in the change over. We are pleased you received your order and grateful that you came back to amend your review. We understand it’s super frustrating when the post is slow, we feel it too but it’s so important for us to make sure we have happy customers with products they love and we hope you enjoy your purchase, they are totally worth the wait. Standard shipping from Canada to Ireland for the same delivery is $35, we offer the same service for $8 which means we take a huge amount of the shipping costs so we can keep our products affordable to everyone.
Excellent pyjamas
Excellent pyjamas, both adult and child sizes. Beautiful and high quality fabric and garments.
February 10, 2025
Reply from Slugs & Snails
Thank you so much Jean! We put our heart and soul into making affordable but amazing clothes it means a lot when we get lovely reviews!
Package never came
I still haven’t received this and keep getting emails to review. The tracking number doesn’t give me any information, since it was coming from another country and never updated with tracking for the US shipping service.
January 29, 2025
Reply from Slugs & Snails
Hi Shaly
We have spoken to you via email after you posted a review for one star…but please be aware that you’re reviewing a small family business and the issue is actually with new sanctions at the boarder and this is causing a slight delay for international orders, it’s totally out of our hands but we do clear your customs first which avoids you having additional charges when your parcel arrives. We do also ask that you check your local mail office as most of the time they have attempted delivery but haven’t left a note and your parcel may be held there.
So cute!
So cute!! Love the fabric and the colours, so glad I got matching ones with my kid 😃
February 4, 2025
Personal service provided with quality products
Love supporting this Irish company, love the quality, multiple colour options and sizes but ultimately the clothes are so comfortable and wash well. Happy customer for many years, cant recommend enough especially when its topped with a personal service if you have a query not a robotic assistant. Keep up the great work.
February 9, 2025
Unprompted review
I love the fit and texture of the…
I love the fit and texture of the waffle set. It feels gorgeous to sleep in but also looks and feels great to lounge around the house!
January 13, 2025
Package arrived within a couple of days…
Package arrived within a couple of days of ordering.
Material is very high quality and the colour is so vibrant.
Will be ordering one in each colour
January 6, 2025
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