Sofar Sounds Reviews 170

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and engaging presence, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the intimate nature of the shows and the overall organization. Reviewers also enjoy the diverse selection of artists and unique locations. However, some customers also noted issues with the service and product. Some people were dissatisfied with the lack of communication regarding event locations and felt the venues occasionally lacked the expected intimate "Sofar vibe," sometimes being too noisy or formal. There were also occasional concerns about the sound quality and the diversity of artists or genres at certain events.

What people talk about most

Location

Reviewers highlight positive aspects of location, often praising the intimate and cozy vibes, and the... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the organizers,... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the genuine care of support... See more

User experience

Users describe positive interactions with the overall user experience. Many customers appreciated the... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers appreciated the variety of acts,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beatrice (the organiser) was above and beyond, clear comms and incredibly quick responses. She went beyond the call of duty, and has a genuine care for the heart of the SOFAR events. The night r... See more

Company replied

Rated 5 out of 5 stars

Libby from the customer services saved the day. Had several tabs open on maybe events and mistakenly booked an event focusing on the location instead of the date. I did reach out to ask if t... See more

Company replied

Rated 5 out of 5 stars

It was a pleasure to work with Brenda from SoFar and the fellow artists who performed at Soul Sundays. Everyone was kind, the evening was organized but relaxed at the same time. The audience were very... See more

Company replied

Rated 5 out of 5 stars

As a music lover who doesn't always want to be in a large crowd, this is perfect. I enjoy the intimate and unique settings, and the music is usually pretty good. The people who make it happen are alwa... See more

Company replied


Company details

  1. Event Ticket Seller

Written by the company

Sofar brings people together through the power of live performance — in living rooms, rooftops, bookshops, and beyond. We're building a global community, one intimate experience at a time — connecting audiences with emerging artists and performers in unexpected spaces across hundreds of cities worldwide. Every Sofar experience is a shared moment. Just you, a small group of like-minded people, and incredibly talented performers at their very best. Whether you're a longtime fan or stumbling in for the first time, you'll leave having discovered something — and someone — new. We believe the best experiences are felt, not just watched. That's why we do what we do.


Contact info

4.2

Great

TrustScore 4 out of 5

170 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The venue was amazing

The venue was amazing! We missed the painting session but the paintings were really nice! The music was top notch! Amazing singing and musicians!!

March 22, 2026
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Reply from Sofar Sounds

Hi Tamala and George,

Thank you for taking the time to leave this feedback - we're so glad you enjoyed the venue and the performances!

We hope to see you again soon.

All the best,

The Sofar team

Rated 5 out of 5 stars

Everything from start to finish

Everything from start to finish! Venue!!!!!! BYOB & snacks! Music! Ticket price!
Just a sensational program overall and this one was so incredibly cool!

March 22, 2026
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Reply from Sofar Sounds

Thank you for your feedback, Carol! We're so glad everything came together for you, from the venue to the music to the overall vibe - that's exactly the kind of night we love to create. Hope to see you at another Sofar soon!

All the best,

The Sofar team

Rated 5 out of 5 stars

It was a fantastic evening

It was a fantastic evening, with great musicians.
We will be back again!!! Don‘t stop this wonderfull evenings!!! 😍

March 21, 2026
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Reply from Sofar Sounds

Hi Stephanie,

Thank you for this lovely review - it means a lot to both us and the artists!

We can't wait to welcome you back for some more incredible music and good vibes.

All the best,

The Sofar team

Rated 5 out of 5 stars

Lovely performers + inviting event

Lovely performers + inviting event organizers who cared about what they were doing

March 22, 2026
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Reply from Sofar Sounds

Thank you so much for this feedback! Our performers and local teams pour their hearts into every event, so it's wonderful to know that comes through. 

We hope to welcome you back to another show soon!

All the best,

The Sofar team

Rated 2 out of 5 stars

I could barely see the concert

I could barely see the concert. It is not a good venue. The display of the chairs as well as the position of the pool and everything else made this event not being enjoyable. Too expensive drinks. No food!!!! It would have been better to do so in Decant winery

March 22, 2026
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Reply from Sofar Sounds

Thank you for sharing your feedback — we're sorry to hear the venue setup affected your experience, and we understand how important sightlines and comfort are to enjoying a Sofar show. We take this kind of feedback seriously and will share it with our local team as we work to find the best possible spaces for our audiences.

We'll be reaching out to you separately to discuss this in more detail, so keep an eye on your inbox.

All the best,

The Sofar team

Rated 5 out of 5 stars

Vera good and entertaining show :)

Vera good and entertaining show :)

March 22, 2026
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Reply from Sofar Sounds

Hi Daniela,

We're so happy to hear you enjoyed the show, and we really appreciate you sharing your experience—feedback like yours means a lot to us and the artists!

Hope to see you again soon.

All the best,

The Sofar team

Rated 5 out of 5 stars

Small intimate setting with wonderful music

Loved the atmosphere of the venue inside the museum. The artists and sounds I resonated with. Enjoyed meeting others in a small intimate Setting.

February 21, 2026
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Reply from Sofar Sounds

Thank you for sharing this feedback, Barbara! We're so happy to hear you enjoyed the show.

It is our goal to create the perfect environment for connection with the space, artists and other audience members - it sounds like this show delivered just that!

We hope to see you for another show very soon.

All the best,

The Sofar team

Rated 4 out of 5 stars

What a beautiful evening

What a beautiful evening.
The one issue was seating, a lot of seats were behind a large pillar which meant even just seeing the artist was difficult.

February 22, 2026
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Reply from Sofar Sounds

Thank you for sharing this feedback, we really appreciate it.

While we're happy you found the evening as magical as we always hope for, we're sorry to hear that the seating layout put a dampener on that joy!

We'd love to make sure this feedback makes it to the local Sofar team - don't hesitate to reach out here with details of the show you attended, and our Support team will be on hand to help further: https://help.sofarsounds.com/hc/en-us/requests/new

Rated 5 out of 5 stars

I had a great experience

I had a great experience. Thank you

February 21, 2026
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Reply from Sofar Sounds

Thank you for taking the time to leave us a review, James - we're glad you enjoyed the show! 

We hope to see you again soon.

All the best,

The Sofar team

Rated 5 out of 5 stars

As wonderful as always!

As always, a GREAT show! The host site was one that we hadn't been to, and we enjoyed it very much. The diversity of artists was great, with a bonus performance by Darby Wilcox. Loved it!

March 8, 2026
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Reply from Sofar Sounds

Hi Amy,

Thank you for sharing this feedback - it's so great to hear you enjoyed the show!

We've passed along your comments to the local Sofar team and Darby.

Thanks again for being a part of our community. We hope to see you at another show soon!

All the best,

The Sofar team

Rated 5 out of 5 stars

A really well-organised and impressive…

A really well-organised and impressive event

March 15, 2026
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Reply from Sofar Sounds

Hi Ashley,

Thanks for your feedback! We're glad to hear the show delivered the experience we aim for, and we hope to see you again soon.

All the best,

The Sofar team

Rated 5 out of 5 stars
Sofar Sounds logo

Reply from Sofar Sounds

Hi Guy,

We're so thrilled to hear you enjoyed the show - thank you for taking the time to share this! 

We hope to see you in another Sofar room soon.

All the best,

The Sofar team

Rated 5 out of 5 stars

Sofar on the Rooftop

It was very cozy and intimate. The audience was made to feel a part of the performance, especially with the second set by IOthesinger. It just felt very organic being able to sing along. She was very vulnerable and that in turn opened up the audience to do so Atwell. A lovely evening!

March 15, 2026
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Reply from Sofar Sounds

Hi Ana,

Thank you for such a lovely review! We're so glad the evening felt intimate and special, and the atmosphere nurtred connection with the artists — that's exactly the experience we love to create. 

Hope to see you again soon!

All the best,

The Sofar team

Rated 5 out of 5 stars

Such a fun time

Such a fun time! Music was great! Nice new way to meet people. Chill. Will definitely do again!

March 14, 2026
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Reply from Sofar Sounds

Hi Vicky,

Thank you for taking the time to leave such a lovely review! We're so glad you enjoyed the show - the music, the vibe, and the connections are exactly what we aim for.

We hope to see you at another show soon!

All the best,

The Sofar team

Rated 5 out of 5 stars

I had a great time

I had a great time! Talented artists, nice ambience, cool place. I'm looking forward for the next show.

March 15, 2026
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Reply from Sofar Sounds

Hi Elisabeth,

Thank you for taking the time to leave this review - it's great to hear this show left an impact! 

We hope to see you at another show soon.

All the best,

The Sofar team

Rated 3 out of 5 stars

Seating on the floor was uncomfortable

Not enough seats, so very uncomfortable for the ones seating on the floor. At least some decent pillows would havee been welome.

March 15, 2026
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Reply from Sofar Sounds

Hi Mia,

We're so sorry to hear you didn't have a comfortable time at the show - this is not the experience we aim to deliver!

Seating at Sofar shows can vary depending on the venue. The event page usually has more details about seating at the specific event, and we're always happy to answer questions ahead of the show. For more information on how seating works, check out this article: https://help.sofarsounds.com/hc/en-us/articles/360020920513-What-s-the-seating-like-at-a-Sofar-show

We'd love the opportunity to put this right. Don't hesitate to reach out to our Support team here, and they'll be happy to discuss your experience further: https://help.sofarsounds.com/hc/en-us/requests/new

All the best,

The Sofar team

Rated 5 out of 5 stars

always a very diverse and…

It's always a very diverse and respectful crowd who actually listens ✌🏽😉

March 5, 2026
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Reply from Sofar Sounds

Hi Jessie,

Thank you for sharing this!

Fostering a diverse, inclusive, and respectful community is truly at the heart of everything we do, so it means the world to hear that you feel it too. 

We believe great experiences are built on mutual respect and genuine connection, and it's our amazing guests like you who make that possible. We can't wait to welcome you back to another show soon.

All the best,

The Sofar team

Rated 5 out of 5 stars

Aphrose, Erez Zobary & Marcus Celia Band All three performances were incredible

All three performances were incredible. The venue was very special, very relaxed, and had a great vibe. The vendors were all great. The whole evening was spectacular.

March 6, 2026
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Reply from Sofar Sounds

Thanks for taking the time to leave this feedback, Alyssa! 

We're glad to hear this was a special one, and we look forward to seeing you again soon.

All the best,

The Sofar team

Rated 5 out of 5 stars

The venue and the artists were amazing!!

The venue and the artists were amazing!!

March 6, 2026
Sofar Sounds logo

Reply from Sofar Sounds

Hi August,

Thank you for taking the time to share your feedback - we're so happy to hear you enjoyed the show!

We hope to see you again in the future.

All the best,

The Sofar team

Rated 1 out of 5 stars
Sofar Sounds logo

Reply from Sofar Sounds

Hi Adriana,

Thanks for taking the time to share your feedback, and we're really sorry to hear this experience wasn't what you expected.

We've checked, and it looks like the show you attended included a grazing-style tasting experience ("Girl Dinner") to accompany performances from three incredible artists.

We'd love to understand more about your experience, so we've contacted you directly to check in.

If you don't see an email from us, you can also reach out to our Support team here: https://help.sofarsounds.com/hc/en-us/requests/new


All the best,

The Sofar team

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