The people at the company responded quickly to my questions, gave me good advice and was helpful in choosing the right product. The product already arrived and seems of high quality. Currently I have... See more
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Review summary
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The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was di... See more
I purchased the Arete 2 and have never been happier. Energy consumption is very low and it is easy to empty. Being a Smart device it has afforded the ability to pre-program a schedule and runs perfect... See more
I bought the Solenco 5L Low Energy Dehumidifier for my husband after a particularly rainy season turned his office into something between a sauna and a swamp. It got so humid that even important doc... See more
Company details
- #2 of 6 best companies in Appliance Store
Written by the company
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Contact info
South Africa
- solencostore.com
4.8
Excellent
615 reviews
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This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Excellent service throughout the process
Easy check out, smooth comms and updates throughout the process, and order delivered quickly and with care
March 30, 2026
I have still not received my order
Updated: Order was received on 7 April. Its frustrating as the order was dispatched on the 30th March. I'm more update that nobody communicated with me during the 30th March and 6 April
I have still not received my order. Considering the value of the order I would have also expected some sort of updates and communication as to where my order is, its been more than 7 days. This is really poor service between Solenco and DSV.
March 30, 2026
Reply from Solenco
Hi Karind,
We’re really sorry to hear that you haven’t yet received your order, especially given the time that has passed, we completely understand your frustration.
Please rest assured that we are actively in contact with our courier partner, DSV, and are following up urgently to ensure your order is delivered as soon as possible. This level of delay and lack of communication is not the standard we aim to provide, and we are taking this matter up directly with them.
We will continue to monitor this closely and keep you updated until your order is safely delivered.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Kind regards,
The Solenco Team
I have a selection of Solenco products
I have a selection of Solenco products. Extreme quality and excellent service. I would recommend them and definitely buy from them again.
March 9, 2026
I was constantly kept updated on the…
I was constantly kept updated on the status of the delivery and the item was doubled packed which I appreciated.
March 16, 2026
seamless order and delivery
February 23, 2026
Great customer service and delivery
Excellent customer service and delivery was fast. Enjoying both my air purifier and my combo dehumidifier/air purifier I purchased.
November 3, 2025
Online purchase was easy
Online purchase was easy. Delivery was withiout hassle and delivered as promissed.
March 9, 2026
Super fast delivery
Super fast delivery. The prodct works great. Makes a difference for my kids with multiple allergies.
February 23, 2026
Ordering was easy
Ordering was easy. Chat function on website was prompt. Products are good quality.
March 5, 2026
Great product
Delivery was quick. Products are as advertised. We are sleeping better and the air quality has improved in our rooms. Sleepmode really works well. Very impressed with the product.
February 17, 2026
Online ordering is so smooth and easy
Online ordering is so smooth and easy, no sophistication, just ease. I express delivery is awesome, products was delivered in 24 hours. The products are very good, this is my second purchase
February 25, 2026
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