I had an issue and asked for assistance, I received a very quick response saying my issue was being followed up. I then got an update on progress. I then very quickly after got a response resolving my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very impressed with Sarah who answered our email request promptly. She was not only very courteous but was very attuned to our needs. She was obviously very experienced, and I felt confident in... See more
Company replied
First booking got cancelled however customer service CJ reached out to recommend other spaces that are available. It helped me secure a parking which was really helpful. Really appreciate how prompt r... See more
Company replied
I’ve been using Spacer for many years and it’s a very good platform for renting out a spare car space. The booking process is straightforward and payments are efficient. I did have a reporting ac... See more
Company replied
Company details
About Spacer.com.au
Written by the company
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Contact info
Level 3, 55 Pyrmont Bridge Rd, 2009, Pyrmont, Australia
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4.4
Excellent
589 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
CJ was very prompt and helpful with…
CJ was very prompt and helpful with resolving my issues and bookings.
November 3, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your kind words about CJ! We're delighted to hear that your experience was smooth and helpful. CJ will be thrilled to know their support made a difference. If there's anything else we can assist you with, we're always here for you!
Clarisse was very helpful with my…
Clarisse was very helpful with my inquiry and made everything stress free!
October 29, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much! We’re glad to hear Clarisse made your experience smooth and stress-free. I’ll be sure to pass your kind words along—she’ll really appreciate it!
I had a really good experience with Spacer.ith…
I had a really good experience with spacer. I hired a unit that I thought would suit my requirements. I paid up front and then went to look at it. It didn't quite suit . I told this to the owner and said I was sorry but I couldn't use it. I emailed spacer and told them. Because there is a 24 hr cooling off period they refunded my money back. That to me makes Spacer a very trustworthy company and I would definitely recommend them for storing your goods. Thank you Spacer.
October 17, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for sharing your experience! We’re really glad to hear that the 24-hour cooling-off period gave you peace of mind and that our team was able to support you quickly. Your kind words mean a lot, and we truly appreciate your recommendation. If you ever need storage again, we’ll be here to help!
Sarah was wonderful and so quick in…
Sarah and Clarisse were wonderful and so quick in resolving my enquiry. They were very supportive. Thanks heaps
October 18, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your lovely feedback! We're thrilled to hear that Sarah and Clarisse were able to support you quickly and effectively. We'll be sure to pass your kind words along—they’ll really appreciate it. If there's anything else we can assist you with, we're always here to help!
Not a good effort at all
That a host can refuse without giving reasonable grounds.
You confirmed the second request without contacting the host and it was a bit embarrasing when I spoke to them
October 8, 2025
Reply from Spacer.com.au
Thank you for your feedback, and I’m truly sorry to hear about your experience.
We understand how frustrating and uncomfortable it must have been to speak with the host under those circumstances. While hosts do have the discretion to accept or decline bookings, we should have communicated more clearly and ensured proper coordination before confirming the second request.
Your experience doesn’t reflect the standard we aim to uphold, and I’ll be sharing this with our team to prevent similar issues in the future. We appreciate you bringing this to our attention and thank you for your patience.
Please let me know if there’s anything we can do to make this right.
Fast easy and well managed
Fast easy and well managed. I’ve been very happy for over 2 years now
October 7, 2025
Reply from Spacer.com.au
Thank you so much for your kind words! We're thrilled to hear you've had a great experience for over two years. We truly appreciate your continued trust and support!
Great service will use again
Sarah was fantastic in coordinating the process with the owner of the parking space everything went smoothly will definitely use Spacer again.
September 17, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for the kind words! We're thrilled to hear everything went smoothly and that Sarah was able to assist you so well. We look forward to welcoming you back to Spacer again soon!
easy to book, very happy
Super easy to book and find locations near buy. Renter accepted my booking within minutes
September 25, 2025
Reply from Spacer.com.au
Thanks so much for your feedback! We're thrilled to hear that booking was easy and that you quickly found a nearby location. It's great to know your renter accepted the booking within minutes—exactly the kind of smooth experience we aim for!
If you ever need help or have questions, we're here for you.
I had to cancel an unexpected car park…
I had to cancel an unexpected car park rental booking and Sarah was very responsive and respectful. She helped me out with my refund in a very professional manner. Thank you Sarah you are terrific!
September 20, 2025
Reply from Spacer.com.au
Thank you so much for your kind feedback! We're glad to hear that Sarah was able to assist you promptly and professionally during your cancellation and refund process. We’ll be sure to pass along your appreciation—she’ll be thrilled to hear it!
If you ever need help again or decide to book another space, we’re always here for you.
Sarah from Spacer was a great help
September 22, 2025
Unprompted review
Reply from Spacer.com.au
Thanks so much for sharing! We’re thrilled to hear Sarah was such a great help. We’ll be sure to pass your kind words along—she’ll love hearing this!
Sarah from Spacer was a great help from…
Sarah from Spacer was a great help from the inital enquiries to the refund due to space being much smaler than advertised. Thanks Sarah.
September 12, 2025
Unprompted review
Reply from Spacer.com.au
Thank you for your feedback! We’re so glad Sarah was able to support you from your initial inquiry through to the refund process. We’ll be sure to pass your kind words along—she’ll really appreciate it!
Reply from Spacer.com.au
We value your feedback and remain committed to improving our service. Our Customer Success Team is currently reviewing your refund request and will be in touch shortly to assist you further.
Thank you again for your patience.
Good customer service when things like…
Good customer service when things like password resets don’t work.
September 6, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your feedback! We’re glad to hear our team was able to support you when things didn’t go smoothly—especially with something as frustrating as password resets. We’re always here to help and appreciate you taking the time to share your experience!
Excellent response from Sarah
Excellent response from Sarah. She quickly grasped my booking issue and provided with a solution within minutes.
September 3, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your feedback! We’re thrilled to hear Sarah was able to resolve your issue so quickly and effectively. I’ll be sure to pass this along—she’ll be glad to know her support made a difference. We're always here if you need anything else!
Great experience
Great experience - Sarah was extremely helpful and understanding. Great costumer service.
September 3, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your kind words! We’re thrilled to hear you had a great experience, and we’ll be sure to pass your appreciation along to Sarah. She’ll be delighted to know her support made a difference. We’re always here to help—anytime you need us!
Wasn't able to get the host to contact…
Wasn't able to get the host to contact me so it was a waist of time
August 28, 2025
Reply from Spacer.com.au
Thank you for sharing your experience, and we're sorry it didn’t go as expected. We understand how frustrating poor host communication can be and regret the inconvenience caused. We're working to improve host responsiveness and ensure smoother bookings. A full refund was processed to your credit card on 01-09-2025.
Really great customer service from…
Really great customer service from Sarah.
She helped resolve my issue on the phone - first call resolution.
She was extremely helpful and gave amazing service with positive result.
Thank you Sarah and the Spacer team :)
September 1, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your kind words! We're thrilled to hear that Sarah was able to resolve your issue on the first call and deliver such a positive experience. First-call resolution is something we strive for, and it's wonderful to see Sarah's dedication shine through. We'll make sure she sees your message—it’ll absolutely make her day. Thanks again from all of us at Spacer!
CJ has a good customer service skill.
September 1, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for the kind words! We're glad to hear CJ delivered great customer service. We'll be sure to pass along your feedback—it means a lot!
So far so good
I'm so far only a couple days into a booking. The owner showed me around that same day as I requested, so the car space is good and legit, and . the owner also seemed good so I trust this process so far. When I booked it was only for the first month + bond, but it showed a high figure in the thousands after I paid. I immediately rang to ask about that, it seemed all personnel were busy so I left a message. Later that day Clarisse emailed me back with a clear answer that it was only a projected price for 12 months, not what I would be charged. So I am also happy that customer service are eagerly on the case. I parked in it for the first time today and so far so good
August 26, 2025
Unprompted review
Reply from Spacer.com.au
Thank you for the update. I’m pleased to hear that everything is progressing well so far. It’s reassuring to know the owner was responsive and that the car space meets expectations. I also appreciate your initiative in clarifying the payment details, and it’s encouraging that customer service responded promptly and thoroughly. Glad to hear your first parking experience went smoothly.
It was easy to find and book the space…
It was easy to find and book the space I need, book the space and get a discount.
August 23, 2025
Reply from Spacer.com.au
Thanks so much for your feedback! We're glad to hear the booking process was smooth and that you found the space you needed—plus scored a discount! We love making things easy and rewarding for our users. If there's anything else we can do to help, just let us know.
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