Spacer.com.au Reviews 590

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience, often appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth service provided. However, some customers also noted issues with the booking process, experiencing difficulties with cancellations or unexpected changes. A few people reported challenges reaching customer support, with long wait times on the phone and delayed email responses, leading to frustration with the overall process.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise specific staff... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting the helpfulness and efficiency... See more

Response time

People report positive experiences with response times. Customers frequently praise the prompt and quick... See more

Booking process

Clients share ambiguous opinions on the booking process. Many reviewers found the booking process efficient,... See more

Service

Users describe positive interactions with service. Many customers praise the prompt and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue and asked for assistance, I received a very quick response saying my issue was being followed up. I then got an update on progress. I then very quickly after got a response resolving my... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with Sarah who answered our email request promptly. She was not only very courteous but was very attuned to our needs. She was obviously very experienced, and I felt confident in... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Spacer for many years and it’s a very good platform for renting out a spare car space. The booking process is straightforward and payments are efficient. I did have a reporting ac... See more

Company replied

Rated 5 out of 5 stars

First booking got cancelled however customer service CJ reached out to recommend other spaces that are available. It helped me secure a parking which was really helpful. Really appreciate how prompt r... See more

Company replied


Company details

  1. Warehouse
  2. Car Accessories Store
  3. Furniture Store
  4. Valet Parking Service

About Spacer.com.au

Written by the company

Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).

Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.

Money Back Guarantee

A little peace of mind

​If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:

  • The issue is raised within 24 hours of the booking confirmation, and
  • The space is unavailable at the date and time of your agreement, or
  • There is a significant error in address or description of space, or
  • Your vehicle cannot fit in the space

Please note:

  • Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
  • Issues not included above, including change of mind, are not covered by our money back guarantee
  • Your issue will be confirmed with the Host


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

590 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service from Sarah and CJ

Great service from Sarah and CJ! Recently experienced difficult situation as renter made excuse with the card(said not working, on return proved it's working), want to cancel service without serving notice period as the agreement. The renter was not cooperative, and break the T&C. Lucky has this issue settled by Sarah and CJ professionally, proved choose spacer to rent is wise choice, hope we have a good journey moving forward...

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use. Some listings were not present on competing websites but were only available on spacer. Great customer support and 10% discount for the first month!

August 24, 2023
Unprompted review
Rated 3 out of 5 stars

A better customer service

I’m a host in Sydney. I am satisfactory with Spacer's Customer service team, such as Tony and Sarah and others team members as they response to my Email quickly and tried to solve any problems asap.

But the payment processing seems slow, should be paid in full amount in one go.

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Spacer is the Saviour for your extra space, extra cash !

Spacer is the best!
Trust me I’m a host for few years now. And only got to write a review now.
If you are taking time in thinking of it. Pls go for it. Trust me their service is great, the process is hassle free and you are covered too. I’m a happy customer n thank Spacer for this initiative. Cheers

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Car storage

Finding a place to store my car has been really easy with Spacer and the support team were prompt with any questions and follow ups

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

Super 🌟 customer service

I had found the customer service agent a Super Star! Tony was helpful and showed empathy for when my son's car park booking date had changed. He gave me options, which was important to me.

February 8, 2023
Unprompted review
Rated 5 out of 5 stars

Spacer Review

Overall, A great service with exceptional communication from both Spacer Customers Care and our landlord Nicole.

I will definitely be using this service again.

Thank you,

Regards
-Mo

December 4, 2022
Unprompted review
Rated 1 out of 5 stars

Spacer : Scammers or not? That is the question

I'm having trouble deciding if Spacer are scammers or not. I have to book and pay for space to rent before I can even look to see if the space is large enough for my needs. Sounds very dodgy to me! Who would rent a house without seeing it first! And Clarisse is a broken record doing nothing to allay my concerns! Not for me I'm afraid. I don't know how they do business!!! Anyone doing as they ask is just looking for trouble and loss of their money!

October 12, 2022
Unprompted review
Rated 4 out of 5 stars

clarisse.

clarisse.

thank you so much for contacting the host to confirm and for taking the time to set up the rental payments and for organising the refund to come through.
very much appreciate your time / effort for all of this.
thanks again.

July 14, 2022
Unprompted review

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