Sporting Life Reviews 201

The website contains misleading information about a $20 bonus for registering an account with purchases over $350, but this feature does not work. As a result, I overpaid $20. What’s even more surprising is that after completing the payment, the website canceled my order — very strange. I also tried to submit feedback on the company’s website to report the glitch, but I was blocked. These guys clearly don’t know how to maintain their website: everything keeps crashing, orders get canceled, money is charged without control, and customers are blocked. Unacceptable service.

Ravleen the associate at the Sporting Life located at Sherway Gardens was phenomenal. She definitely made my shopping experience worthwhile. I was indecisive, but her care and expertise was extremely helpful in getting what I wanted. Thanks

I went to Sporting Life a few days ago to buy a shirt for my son and a lovely girl with blond hair named Riley helped me. She was extremely friendly and helpful and I found exactly what I was looking for after her help. It was a great shopping experience because of her!

Found the best socks ever, Lazypants. So comfy, and just the right thickness and colours I love. Isabella delivered such incredible, friendly, helpful customer service at the checkout. I always have a good in-store experience at Sporting Life!

I ordered a pair of surge underarms junior sneakers they were 30$ amazing price u also got leather protector spray for my jordans, when I went to check out there was a coupon for free shipping u got both those items total 50$ I received my order 2 days later!! I was very impressed 👏

They sold me a used pair of shoes and I have a hard time trying to return it. I emailed them right away but they have not answered back. No phone number to call them. DO NOT DO BUSINESS WITH THEM. I WILL UPDATE THIS REVIEW IF I DO NOT HEAR BACK FROM THEM.

Never received my over $100 order!!!! SCAM!!!

Ordered a pair of hiking boots online. The delivery service made it almost two weeks late. I went online to write the company about it taking so long and I saw that a couple of days after I had ordered that the boots were now 25% off. I wrote and asked if they could give me a discount for my troubles since the boots were discounted so soon after I bought them. I got no response after I wrote them twice.
I can understand if they wrote back saying "no" in some form. But no response at all is a slap in the face for already bad service.

STEVEN at Sporting Life Yorkdale was so helpful when I phoned i thought I had to buy a coat online he looked up and found coat was in stock offered to put it on hold, when I arrived he even measured coat at my request -- he's professional, conscientious and helpful. Rare to find such terrific employees anywhere in business today. Of course I bought the coat.

I had the best experience at the Markham store intensive department. Sean helped us. He was so nice and really knew his products. It made my experience a really wonderful one. Thank you.

Have to make a shout out to Reeshabh from Yorkdale mall location. He went above and beyond in hunting me down a pair of running shoes that would fit correctly. Great work Reeshabh.

Orfered an item that was listed as being in stock. Received a cancelation email from them saying it wasn't in stock. Weeks later, the item is *still* listed as in stock. Emailed them to ask about item, received no reply.

they straight up stole my money.
used a gift card to purchase some pants. OH SORRY, WE LOVE TO SELL THINGS WE DON'T HAVE IN STOCK, ORDER CANCELLED. and now my gift card is just gone and they're not responding to my email.

I have made a couple of large purchases with Sporting Life (many hundreds of dollars for each purchase), and I can say they have been a pleasure to deal with, and also have given me some of the best prices for the items I have purchased.

In the course of purchasing with them, I have had to return an item that I bought online, to one of their physical stores. I had no issues with the return, and everyone was very friendly. I then re-purchased a similar item online from them, and after purchasing it, I found the product to have a lower price from a competitor. I went through their price adjustment policy, and their customer service was easy and friendly to speak with. The price was adjusted, and I am thankful for them being easy to contact and discuss the request with them.

I have no complaints about them, and from my experience, they are very good at what they do, and have a great selection of products. 5/5.

Exactly as advertised; perfect eComm transaction; shipping and tracking with FedEx (the best by far shipper). Will definitely use again.

Sporting Life has some of the worst customer service out there. I received a defective item and after contacting customer service was told that the defect doesn't fall under their warranty coverage. This is the second time I've dealt with Sporting Life's customer service and both times have been extremely disappointing with zero resolution or accountability on their part. Last time I ever buy anything from this company.

Reeshabh at Sporting Life Yorkdale was very helpful!!!!!

Horrible (none in my case) customer “service.” They never answer the phones. Bad policy for a retail store. I wanted to check if they had an item in stock. Called three locations in the GTA. All recorded messages saying the had higher than normal call volumes. - all time of day! So basically normal call volumes that they choose not to deal with. If you wait to speak with someone it is never answered, even after 5 min orf ringing. I remembered the same experience from 2 yrs before which explained why I’d been avoiding them.

Terrible customer service. To return an item costs $60. No one you can call except a store and they cannot assist. Never order online.

Note Julie from customer service was very helpful in getting my return completed.

Sporting life has absurd return protocols and overall terrible customer service. I ordered a pair of tennis shoes, I tried them on at my house and they seemed to fit. I then wore them for an hour long (beginner) lesson, and realized they were way too wide and would not give me the support I needed. I tried to exchange them for a smaller size (well within their 30-day return window for exchanges), paying out of pocket to mail them back, as they do not cover the cost of mailing back returns. They then had their staff go through no less than ten emails back and forth with me, refusing an exchange as they had been worn (despite the fact that the shoes had nothing wrong with them) and that I didn't mail them back with the box. How does a sporting goods company expect people to know if a product works if they cannot even test them? There was nothing wrong with the shoes, and the time it took them to argue with me extensively about their return policy, and then ultimately mail them back to me does not seem like a good use of their time or money, as I will literally never shop with this store again. In today’s highly competitive retail environment, I'm shocked this company doesn’t prioritize and put a higher value on customer satisfaction.