Spring Financial  Reviews 

21,508
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,329 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable throughout the entire loan process. People also deeply appreciate the quick funding and straightforward application steps that make building credit simple and accessible for everyone. Some reviewers were not happy with unexpected payment deductions and charges they did not recognize appearing on their bank accounts. A few other people also felt that customer support could be frustrating when dealing with automated responses or slow communication. Reviewers occasionally noted unexpected difficulties with loan approvals and communication breakdowns involving underwriting decisions.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting helpful, friendly, and knowledgeable... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Service

Customers had positive experiences with service, frequently highlighting the remarkably fast and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the kind and helpful staff who... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers praising manageable plans and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matthew and Anson were great to deal with. Completed the loan application and had money in my account in a matter of only a few hours. Everyone was very friendly and helpful ensuring i understood eve... See more

Company replied

Rated 5 out of 5 stars

Everyone who I spoke to today was extremely helpful and supportive. They explain everything well and ensured I understood all aspects of the process and the agreement. They also made sure to make me i... See more

Company replied

Rated 5 out of 5 stars

The two people I dealt with were very helpful and amazing too work with, I asked a lot of questions and they made sure too answer every single one of them. I also had too alter one of the payment stru... See more

Company replied

Rated 5 out of 5 stars

it was so fast ! From the application, to the call, to filling out the paperwork and making sure all steps were done and completed in a matter of hours. They explained everything in detail, made sure... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. also in
  3. Financial Consultant
  4. Financial Institution
  5. Loan Agency
  6. Mortgage Lender

About Spring Financial

Written by the company

Spring Financial brings a new season of fair financial growth to all Canadians.

With millions of Canadians locked out of the financial system and stuck in a payday cycle of high-interest debt without any opportunity to improve their situation, Spring Financial has democratized access to better credit with smart-and-simple money solutions. All of our financial services and products are available online from anywhere, so you can get the financing you need in a few clicks.

Launched in 2014, Spring has helped over one million applicants and is the only provider in Canada that lets anyone build credit and save money with guaranteed success!

The Foundation, our signature savings and credit-building product, puts your financial progress on autopilot. We believe that all Canadians should have better opportunities to attain good credit and access fair financial products. That’s why we approve 100% of applicants for The Foundation, regardless of credit history, current debts, or income. With The Foundation, not only do we help you build credit, we help you automatically save money.

After twelve months of timely payments with The Foundation, any customer is guaranteed to get approved for our Evergreen Loan, which is an up-front cash loan at 18.99% annual interest.

Our convenient online platform makes getting a personal loan simple and straightforward, whether you want to make a specific purchase or consolidate your existing debt. Our application process includes fast approvals, tailored products to suit your specific financial needs, and loan amounts deposited to your bank account in as little as 24 hours.

Spring also works with many happy homeowners by making it easy to refinance, renew, or consolidate debt — all 100% online and from the comfort of your own home!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

22K reviews

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4.6

All reviews

(21,508)

2,139 reviews in the last 12 months

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Rated 5 out of 5 stars

very helpful and welcoming customer…

very helpful and welcoming customer service. high recommendation

October 2, 2026
Spring Financial  logo

Reply from Spring Financial

Thank you so much for the 5-star rating! We are thrilled to hear that our team provided such a warm and supportive experience during your visit, and we truly appreciate your high recommendation.

Rated 5 out of 5 stars

Great experience and easy to deal with

Great experience and easy to deal with
Thank you

October 1, 2026
Spring Financial  logo

Reply from Spring Financial

We are so glad to hear that you had a great experience and found our team straightforward to work with. Thank you for taking the time to share your kind feedback!

Rated 1 out of 5 stars

The website disturbed me and I ended up…

The website disturbed me and I ended up on something I don't want. I have tried to call the customer care in vein

October 1, 2026
Spring Financial  logo

Reply from Spring Financial

Hi Solomon. Thanks for speaking with us on Oct 2 . We appreciate the feedback and glad we were able to discuss the matter above. If you have any further concerns, please feel free to start a chat with us on our website at www.springfinancial.ca

Rated 5 out of 5 stars

Great staff, service and compony

Hi, I am grateful that I got loan again with spring financial. Great experience, all staff that I spoke to are kind and they explained all the things to me to understand about the loan. Thank you and till next time.

September 29, 2026
Spring Financial  logo

Reply from Spring Financial

We are glad you enjoyed your experience returning to us for your financing needs. Thank you for your review. We are happy to hear our team took the time to clearly walk you through all the details and provided kind service throughout.

Rated 4 out of 5 stars

Excellent experience

I had a great experience with spring financial, Daniel provided an excellent customer service

September 30, 2026
Spring Financial  logo

Reply from Spring Financial

We are glad you enjoyed your experience. Thank you for sharing your feedback about our helpful team member.

Rated 5 out of 5 stars

I’m not sure if I actually got a loan

I’m not sure if I actually got a loan, I know I applied a while back but had trouble with application & now I’m getting e-mails saying I’ve been approved thru some foundation for $2000?

October 1, 2026
Spring Financial  logo

Reply from Spring Financial

We thank you for the five-star rating and appreciate your feedback. We are happy to hear that you reached out about your recent experience. We recognize your confusion regarding the notification emails about your recent funding request. We are reviewing our communications to ensure clarity for all applicants moving forward.

Rated 4 out of 5 stars

Spring the best

I wasn’t expecting work that fast thank you

September 30, 2026
Spring Financial  logo

Reply from Spring Financial

We are delighted to hear about your positive experience with the speed of our work. Thank you for your kind words!

Rated 4 out of 5 stars

Customer service was great and the…

Customer service was great and the staff very knowledgeable

September 30, 2026
Spring Financial  logo

Reply from Spring Financial

We're so happy to hear that our customer service was great and our staff was very knowledgeable! We truly appreciate you sharing your positive feedback.

Rated 5 out of 5 stars

The two people I dealt with were very…

The two people I dealt with were very helpful and amazing too work with, I asked a lot of questions and they made sure too answer every single one of them. I also had too alter one of the payment structures, and they compensated for that. 10/10 experience.

September 29, 2026
Spring Financial  logo

Reply from Spring Financial

Awesome to hear — thanks for the 5 stars!

Rated 5 out of 5 stars

Very informative

Very informative, great experience

September 28, 2026
Spring Financial  logo

Reply from Spring Financial

Thanks for choosing us and leaving such a positive review!

Rated 5 out of 5 stars

the staff were very helpful and…

the staff were very helpful and explained everything to me ,which made the experience easy, they offered me a solution that will help me build my credit score , which will then in return help me to get a loan to pay off debts that is owe.

September 28, 2026
Spring Financial  logo

Reply from Spring Financial

We’re grateful for your kind words and support!

Rated 5 out of 5 stars

Vary good and good insight into how…

I'm getting pretty much annoyed with taking my ID I no it's expired I can't get it done until next year what the heck that's the only ID I have

September 21, 2026
Spring Financial  logo

Reply from Spring Financial

We’re grateful for your kind words and support!

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