Stones Boatyard Ltd Reviews 

1,526
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 429 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive extremely quickly, often within a day or two, making it a reliable choice for urgent purchases. Buyers appreciate the smooth ordering process and the excellent availability of items in stock. People also love the wonderful personal touches included in their packages, such as handwritten notes, postcards, and thoughtful extra gifts. Consumers consistently find the staff exceptionally friendly, helpful, and knowledgeable when choosing the right items for special occasions. Reviewers state they will gladly return for future purchases because of the consistently dependable and top-quality service.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the outstanding quality, perfect... See more

Delivery service

Customers had great satisfaction with the delivery service, frequently highlighting the incredibly fast... See more

Service

Reviewers mention positive feedback about service, frequently highlighting fast shipping, prompt... See more

Order

Reviewers highlight positive aspects of order processes, expressing great satisfaction with the extremely... See more

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The reviews are all true. A company whose Customer Service is exemplary. Ordered a Yeti Tundra 45 & Yeti ice (what a cooler)online Tuesday morning, arrived Wednesday morning. Along with a hand writte... See more

Company replied

Rated 5 out of 5 stars

This is such a great company... Handwritten note and yeti stickers with each order and speedy customer service. They went out of their way to find the best shipping option for me as the standard NI sh... See more

Company replied

Rated 5 out of 5 stars

YETI rules! Stones Boatyard even send a hand written "Thank you" note, which is a lovely thing to receive these days. Fantastic customer service & YETI's entire range is outstanding. Buy some!

Company replied

Rated 5 out of 5 stars

Fantastic service. Brought a yeti tindra coolbox divider. There were several weeks delay for this item on the yeti website. It arrived in quicktime along with a lovely personalised note from Hann... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. also in
  3. BBQ Area
  4. Grill
  5. Grill Store
  6. Home Goods Store
  7. Water Cooler Supplier

Written by the company

At Stones Boatyard, we blend a love for the outdoors with two unrivalled brands: YETI for premium outdoor gear, and Big Green Egg for world-class outdoor cooking. From rugged YETI coolers and drinkware to the iconic Big Green Egg BBQs and accessories, our extensive range is perfect for adventurers and food lovers alike. Whether you’re gearing up for your next trip or creating the ultimate garden kitchen, our showroom and online store have everything you need. Our knowledgeable team is here to offer expert advice and tailored service to help you find exactly what you're looking for. We're proud to offer only genuine YETI and Big Green Egg products, all backed by our commitment to quality and customer satisfaction. Explore our range online or visit our Devon-based showroom and let Stones Boatyard help you get the most out of the great outdoors. Order before 2pm for free next working day delivery on orders over £75.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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5.0

All reviews

(1,526)

399 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, speedy delivery. Lovely personal touch with the hand written note in our parcel. Fantastic selection of Yeti gear - will be ordering again without hesitation! :)

September 22, 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for the lovely review! We're really glad your order arrived quickly and that the handwritten note made it a bit more special – it's something we enjoy doing. Hope you get plenty of use out of your YETI gear, and we look forward to helping with your next order.

Rated 5 out of 5 stars

Quick and easy to order arrived very…

Quick and easy to order arrived very quickly

September 21, 2026
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Reply from Stones Boatyard Ltd

Thank you for the review! We're glad ordering was straightforward and that everything reached you so quickly. We hope you enjoy your new Ramblers, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Excellent

Service as good as their products.

September 28, 2026
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Reply from Stones Boatyard Ltd

Thank you, that's a lovely thing to hear! We're lucky to work with brands we really believe in, so it means a lot that you feel our service matches them. Thanks for choosing us, and we hope to help again soon.

Rated 3 out of 5 stars

I think the new show room is excellent…

I think the new show room is excellent and always get a lovely warm welcome.

September 28, 2026
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Reply from Stones Boatyard Ltd

Thank you so much for such a lovely review! We're really proud of the new showroom in East Portlemouth, so it's great to hear you're enjoying it, and even better to know the welcome lives up to it. We alway look forward to seeing you, so do pop in again next time you're passing.

Rated 5 out of 5 stars

Fast and efficient service

A very fast and efficient service with quality products.

September 14, 2026
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Reply from Stones Boatyard Ltd

Thank you for taking the time to leave us a review! We're really pleased to hear your order came through quickly and that you're happy with the quality. We look forward to helping you again soon.

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, amazing item. Loved the postcard as an added touch so thoughtful.

September 14, 2026
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Reply from Stones Boatyard Ltd

Thank you so much for your lovely review! We're so glad your order arrived quickly and that you love it. It's great to hear you enjoyed the postcard too. We hope to see you again soon.

Rated 5 out of 5 stars

Well described item and very fast…

Well described item and very fast delivery fits perfectly

September 21, 2026
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Reply from Stones Boatyard Ltd

Thank you for your review! We're really pleased the item was just as described and that it fits perfectly. It's great to hear delivery was quick too. We hope to help you again in the future.

Rated 5 out of 5 stars

Yeti rambler is the best water bottle…

Yeti rambler is the best water bottle out there I believe! I've had many from other brands and for longevity and quality the rambler is king.
The problem with owning them is one leads to another and so on?
The latest two are 18oz in charcoal grey and I lso went for the new pace purple
Ltd !
I always buy from Stone boatyard as they carry large stocks and they are always in mint new condition, not always the case from some other sites?
Another reason I deal Stones is they use Royal mail for swift delivery.
I totally recommended this seller and I'm sure I will be coming back when another colour appeals to me!

September 26, 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for such a lovely review! We completely agree, the Rambler really does hold up to years of use, and yes, one does have a habit of turning into a collection. Charcoal is a great everyday choice, and the Pace Purple is a nice one to have, as those colours don't stick around for long.
We're really glad your orders have arrived in perfect condition. We take care to keep plenty of stock and pack everything carefully, so it's great to hear that comes across. Thanks too for the kind words about delivery.
We'll look forward to helping you with the next colour that catches your eye!

Rated 5 out of 5 stars

I’ve usedStones Boatyard a couple of…

I’ve usedStones Boatyard a couple of times now.
Fast delivery
Good communication
Well packed
Thanks

September 21, 2026
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Reply from Stones Boatyard Ltd

Thank you for coming back to us and for taking the time to leave a review! We're really glad your orders have arrived quickly and well packed, and that you've found us easy to deal with. We look forward to helping you again next time.

Rated 5 out of 5 stars

Quality Yeti Mug

Quality Yeti Mug, easy to order and quickly dispatched and delivered. Thank you.

September 24, 2026
Unprompted review
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Reply from Stones Boatyard Ltd

Many thanks for the kind words! A YETI mug is a great everyday choice, and we hope it keeps your drinks at the right temperature for years to come. It's good to know the ordering was simple and your mug reached you quickly. Enjoy it!

Rated 5 out of 5 stars

Very quick delivery and so personal got…

Very quick delivery and so personal got a lovely little note from hannah. Would drffo buy again x

September 18, 2026
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Reply from Stones Boatyard Ltd

Thank you so much, this really made my day! I'm so pleased the note arrived with a smile and your order got to you quickly. We love adding those little personal touches, so it's lovely to hear they're noticed. Hope to pack up another order for you soon!

Rated 5 out of 5 stars

This is such a great company..

This is such a great company... Handwritten note and yeti stickers with each order and speedy customer service. They went out of their way to find the best shipping option for me as the standard NI shipping option wasn't ideal. Bought from here twice so far and wouldn't get yeti stuff from anywhere else

September 18, 2026
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Reply from Stones Boatyard Ltd

Thank you so much for this lovely review, and for coming back to us a second time! Shipping to Northern Ireland can be a bit awkward, so we're really glad we found an option that worked better for you. Glad the handwritten notes and stickers made it over safely too. Thanks for choosing us for your YETI kit, and we look forward to packing up your next order!

Rated 5 out of 5 stars

Best YETI stockist in the UK

Best YETI stockist in the UK. Bought a few Bags from here. Always faster delivery than direct from YETI, had better stock (wanted king carb).

September 17, 2026
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Reply from Stones Boatyard Ltd

Thank you so much for this brilliant review, and for coming back to us for more bags! We're really glad we had the King Crab colour in stock for you. We keep a wide range on the shelves and try to get every order out the door quickly, so it's great to hear that's worked for you. Thanks again for your support, and enjoy the new kit.

Rated 5 out of 5 stars

Fantastic

Quick and efficient received very quickly

September 9, 2026
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Reply from Stones Boatyard Ltd

Thank you for the review - it is much appreciated

Rated 5 out of 5 stars

I thought the customer service was…

I thought the customer service was excellent. I ordered the wrong size and it was no problem getting it exchanged.
The lady I spoke to had fantastic customer service.
I would definitely buy from you again .

September 11, 2026
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Reply from Stones Boatyard Ltd

So glad we were able to sort this out for you Sandra - thank you for taking the time to review us. We look forward to helping you in the future

Rated 5 out of 5 stars

Stonesboat yard are amazing

Stonesboat yard are amazing, fantastic service thank you

September 15, 2026
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Reply from Stones Boatyard Ltd

Thank you so much for taking the time to leave us a review! We're really pleased you had a great experience with us, and we hope to see you again soon.

Rated 5 out of 5 stars

Customer service is top notch....

Not my first time buying from this company and it won't be the last, it's how service should be, delighted to do business with you.

September 14, 2026
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Reply from Stones Boatyard Ltd

Thank you Jusha, we really appreciate your support of our small business

Rated 5 out of 5 stars

Outstanding customer service as always…

Outstanding customer service as always from Stones Boatyard. Love ordering products from them, fast delivery and the personal hand written notes with each order is a delight to recieve.

September 11, 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for the kind review Nick, we look forward to helping you in the future!

Rated 5 out of 5 stars

YETI rules

YETI rules!
Stones Boatyard even send a hand written "Thank you" note, which is a lovely thing to receive these days. Fantastic customer service & YETI's entire range is outstanding. Buy some!

September 10, 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Ha, we can't take credit for YETI's engineering, but we'll happily take credit for the note and service! Delighted the note (and the Yonder - fine piece of kit you bagged) landed well.
We'll pass the thank you on to the team here at Stones. Enjoy and we hope we can help again soon.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Brought a yeti tindra coolbox divider. There were several weeks delay for this item on the yeti website. It arrived in quicktime along with a lovely personalised note from Hannah. I would totally recommend them. If I lived nearer I would be on there store all the time.

August 22, 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for this lovely review, it's really made our day. Great to hear the Tundra divider reached you quickly. I'll be sure to pass your kind words on to the team. Hope we get the chance to welcome you into the boatyard in person one day, and thank you again for recommending us.

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