I recently had an issue with a missing shipment, and I was fortunate to be assisted by John M. He was quick to respond and handled the situation with professionalism. He kept me informed with any ques... See more
Company replied
Location
Switch locationPleasant Valley Road 25383, ste 110, 20152 Chantilly, Virginia, US
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What a great experience!!!! I was very hesitant to order such a large purchase from an online company but Emily was so kind. She quickly sent the samples I ordered and was very patient with me while... See more
Victor was very helpful in providing us a quick quote and speedy shipping for our customers pool. would buy from this company again as long as marble arrives as advertised
Company replied
The shipment was beautifully and carefully packed and delivered. Customer service was wonderful. One problem - the tile was advertised as being BLACK - it actually is charcoal gray. Now I need to pa... See more
Company replied
Company details
Information provided by various external sources
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Written by the company
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Contact info
Pleasant Valley Road 25383, ste 110, 20152, Chantilly, Virginia, United States
- (703) 337-1497
4.2
Great
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Sample Order lesson learned - stick to local if you can
Ordered a sample tile on a Saturday only to realize on Sunday morning there was not enough tile in stock to complete the job. Emailed immediately on Sunday morning to stop/cancel the order, but evidently no one checked the emails through Monday morning. Also talked to a representative on Monday morning and was told a refund would be issued. Later that day, notified of shipment. When the tile arrived, it looked nothing like the examples given on the website - used both a pc laptop and an iPad pro. It's very disappointing. Floor and Decor cancelled a sample order for me and issued a refund within the hour.
January 21, 2024
Unprompted review
First and best
First and best, the tile itself was perfect, no damage and a fabulous color. Then, when it was lost in freight the company was very alert and prompt in helping. What nice people to work with in a project. Thank you.
November 16, 2023
What a great experience!!!
What a great experience!!!! I was very hesitant to order such a large purchase from an online company but Emily was so kind. She quickly sent the samples I ordered and was very patient with me while I spent several emails questioning her process. I was SHOCKED that I paid for my order after the end of the business day in a Friday and the following Friday my palette of GORGEOUS Fallen Leaves Terrazzo arrived in PERFECT CONDITION! I highly recommend Stone Tile Depot and would absolutely order from them again. Great price, great product and outstanding customer service.
November 17, 2023
Unprompted review
Sales reps were knowledgeable and very…
Sales reps were knowledgeable and very helpful.
October 10, 2023
Terrific Tile
Amy made this transaction a great experience for me. I cannot say enough great things about Stone Tile Depot!
September 15, 2023
Unprompted review
Product was late shipping and service…
Product was late shipping and service was not good. No call back’s when I was told. Person speaks broken English. Hard to communicate
August 6, 2023
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