Store Anycubic Reviews 1,227

I bought a broken edf printer but the customer support was perfect a big thanks to the supporters team.

Jan.G

5-star customer service and after-sales support.
Emanuele

I have had an outstanding experience with this company. Their customer service team went above and beyond to help me find the part I needed. They were friendly, professional, and genuinely cared about ensuring I had a positive experience. I highly recommend them for anyone looking for a company that truly prioritizes its customers. Their 3d printers are amazing !!! As well as their prices for them best out there!!!

David was my go to person when I had problems with my kobra 3 v2, he was spot on when it came to analyzing my problem. They are sending me a complete print module. I hope to be back to printing in a couple of weeks.
Customer service has been outstanding.

Excellent service, attention and solution to problems 10/10 in everything

I must say I've had some problems with my printer; however, their technical support has been consistently helpful and has answered all my questions. They've also sent me replacement parts free of charge. I'm very grateful and would definitely purchase another product from them.

Wow. 7 to 14 days for a replacement part under warranty. That is sad.

Problem with a brand new, defective screen. The screen was replaced under warranty. Excellent service.

Been waiting for weeks for a return shipping label and refund, I will need to contact my credit card company to chargeback and Quebec consumer protection office to get my money back.

The support folks are great. Fast response and clear answers. As usual it was my inexperience. Thanks for the help and clarification.

The team went above and beyond to resolve my issue. Great customer service.

Wow I am super please with the service that Anycubic provides! Customer service is excellent! Nelson resolved my problem really fast! Thank you Anycubic! I recommend 100%

Top notch service from these folks!

Very responsive and helpful information from them.

My experience with Anycubic has been extremely frustrating and unprofessional.
I placed my order with a promised shipping date in March. Since then, the date has been repeatedly pushed back (April, then May, and still no confirmed timeline). There is zero reliability in anything they communicate.
I have contacted support more than 10 times and every response is the same copy-paste message with updated dates. There is no real support, no accountability, and no effort to resolve the situation. It feels like you are talking to a bot, not a company.
What makes this worse is that they continue running promotions, discounts, and marketing campaigns to attract new customers, while existing orders remain unfulfilled. This is completely unacceptable.
As a business customer, this has directly affected my work and planning. Delays can happen, but ignoring customers and hiding behind automated replies is not acceptable behavior.
At this point, this is not just a delay issue — it is a serious failure in customer service and company management.
I strongly advise anyone who depends on reliable delivery and professional support to avoid this company

warranty process is phenomenal they really look out for their customers!!!!

I just puchased an Anycubic Kobra X and I had an issue with my hot end. They sent me a replacement hot end right away. So far I am very happy with the support I am receiving here.

Great support, very helpful and friendly.
Thank you!

The company was very efficient in helping me resolve my printer issues. I'm very satisfied. I recommend Anycubic.

Customer service got back to me in less than the said 24 hours and solved my issue. I’m very happy with the service and results.

great backup service from start customer service happy to help sorted problem quickly