Very quick response through the app to confirm the job first and also costumer service good looking after the costumer. I wanted to bring my bike somewhere I wasn’t there yet and I had to fly becau... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The driver was so polite. When I gave him a (generous) tip he wanted to give me change! Delightful young man. Thank you. A great experience so far. Let's hope he can deliver successfully.
Company replied
This was my first experience with Swiftee, it was so easy to log and book this service and they arrived to collect package within 20 mins and delivered straight away. I will be back soon.
Company replied
Company details
Written by the company
Swiftee is reshaping London's courier landscape with its peer-to-peer and last-mile same-day delivery service. Utilising a vast courier network and advanced technology, Swiftee ensures swift and secure delivery for individuals and businesses alike. Our vision is to provide a professional same day delivery service with a personable & human approach. With trust and transparency at our core, we aim to remove the stress from same day deliveries for good.
Contact info
Grosvenor Way, E5, London, United Kingdom
- 0345 004 0980
- hello@swiftee.co.uk
- swiftee.co.uk
4.6
Excellent
193 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The driver was so polite
The driver was so polite. When I gave him a (generous) tip he wanted to give me change! Delightful young man.
Thank you. A great experience so far. Let's hope he can deliver successfully.
March 8, 2026
Unprompted review
Reply from Swiftee
Thank you, Ms Clark! We’re really glad the driver made such a great impression — sounds like you got one of our honest ones who’d return a pound if you dropped it 😄
Reply from Swiftee
Thank you, Duru! We’re glad everything arrived well packaged — we like to keep things tight and tidy from pickup to drop-off 📦
Reply from Swiftee
Thank you, Paul! Short and sweet — we’ll take it and keep the service just as sharp 🙌
Your delivery driver was very polite…
Your delivery driver was very polite and gentle with the order. Unfortunately your your customer support team via was rude and dismissive, didn’t really want to check information that I was requesting was disappointing .
February 21, 2026
Unprompted review
Reply from Swiftee
Thank you for your feedback — we’re really glad to hear the driver was polite and handled the order with care, but we’re sorry your experience with our support team wasn’t up to the same standard. That’s not the level of service we aim for, and we’d like to look into this properly. Please can you share the order ID to support@swiftee.co.uk
so we can review what happened and address it ⚠️
AMAZING GREAT SERVICE
I was SO SO impressed with Swiftee. From start to finish, their service was amazing helping us delivery gift boxes to offices in our local area. They were so accommodating and helped solved any issues that came our way. I would not hesitate to use this guys again.
February 19, 2026
Unprompted review
Reply from Swiftee
Thank you, James! We really appreciate the amazing feedback — glad we could help get those gift boxes delivered smoothly and step in whenever needed. Sounds like everything went exactly to plan, which is always the goal 🎁
delivery to Ub take 3 hours crazy
delivery to Ub take 3 hours crazy
Nothing will change, apparently, they just pick up or drop off few more deliveries along the way, and that's what happens.
February 18, 2026
Unprompted review
Reply from Swiftee
Thank you for the feedback — we’re sorry this delivery took longer than expected, especially for that route. Please can you share the order ID to support@swiftee.co.uk
so we can look into what caused the delay and get back to you properly 🚧
- Hi Malka, we'd love to look into this in more detail, we've requested information from you but it seems you haven't provided. We also cannot locate any deliveries with the name attached. At times it is possible the a courier has a drop along the route, but this should not prolong your delivery. If you share your details with us we can investigate this further and provide you with a desirable resolution.
Reply from Swiftee
Thank you, Mordechai! Fast delivery and amazing service — exactly what we aim for every time, glad we delivered on both 🚀
Brilliant service
Brilliant service! Very efficient and trustworthy. Thank you so much!
February 4, 2026
Unprompted review
Reply from Swiftee
Thank you, Beatrice! We really appreciate your kind words — efficient and trustworthy is exactly what we aim for every time 🔑
Delivery came much slower than I…
Delivery came much slower than I expected. Would not have ordered if I knew it would take so long. Poor communication in tracking also.
February 3, 2026
Unprompted review
Reply from Swiftee
Thank you for your feedback — we’re sorry the delivery took longer than expected and that the tracking didn’t give you the clarity you needed. That’s not the experience we want customers to have. Please can you share the order ID to support@swiftee.co.uk
so we can look into this properly and come back to you 📉
The delivery driver was an hour late
The delivery driver was an hour late. Didn’t pick up his phone when I tried numerous times to call and arrived in a completely different car !
January 30, 2026
Unprompted review
Reply from Swiftee
Hi Lena,
We’re extremely sorry to hear this. I have tried to find a booking related to your name but have been unable to locate. We’d love to make this right for you can you please email hello@swiftee.co.uk with your booking so we can look into this further.
Reply from Swiftee
Thank you! We’re glad to hear your courier was friendly — always makes the whole delivery feel a bit smoother 🙂
Perfect service
Perfect service! In less than an hour I had my glasses delivered!
January 22, 2026
Unprompted review
Reply from Swiftee
Thank you, Isis! We’re glad we could get your glasses to you so quickly — seeing clearly again in under an hour is a win all round 👓
Fantastic service
Fantastic service. Use it all the time. Thank you.
January 20, 2026
Unprompted review
Reply from Swiftee
Thank you, Michael! We really appreciate your continued support — it means a lot to us that you choose Swiftee time and time again 🙂
Excellent - went over and above
Excellent. Really went over and above to help. I can't recommend them highly enough. Customer for life :)
January 13, 2026
Unprompted review
Reply from Swiftee
Thank you, Sheila! “Customer for life” is the kind of compliment that makes our team do a little happy dance in the office - we’re so glad we could go the extra mile for you 💃
Terrible experience
Terrible experience they didn't keep to the times, were not very helpful when I called them, would not give me the managers name.
They used to be great, in the past shame they are not reliable anymore.
January 15, 2026
Unprompted review
Reply from Swiftee
Hi there, we're extremely sorry you had a bad experience. We'd love to hear more about this and make it right - it would be great if you can share your details support@swiftee.co.uk as we cannot locate any bookings with your name provided.
Reliable, professional, and friendly courier servicead a very positive experience with…
I had a very positive experience with Swiftee. My call was answered professionally, and the service was excellent from the start. The courier was punctual, polite, and handled the delivery with great care. Communication was clear throughout, and everything arrived exactly as expected.
The customer care was especially impressive — friendly, attentive, and genuinely helpful. It’s refreshing to deal with a courier company that delivers on its promises without unnecessary complications. I would happily use Swiftee again and would highly recommend them to anyone looking for a reliable and friendly service.
January 12, 2026
Unprompted review
Reply from Swiftee
Thank you, Haim, for such a thoughtful and detailed review. It truly means a lot to hear that every part of your experience, from the first call to the final delivery, met your expectations. We take great pride in being professional, punctual, and genuinely helpful, so your words really motivate our whole team 🙏
This was my first experience with…
This was my first experience with Swiftee, it was so easy to log and book this service and they arrived to collect package within 20 mins and delivered straight away.
I will be back soon.
January 8, 2026
Unprompted review
Reply from Swiftee
Thank you, Marcus! We’re really glad your first experience with Swiftee was such a positive one. It’s great to hear everything was easy to book and that the pickup and delivery were so quick — we truly appreciate you choosing us and look forward to helping you again soon 😊
Selcuk the delivery driver was great
Selcuk the delivery driver was great, really efficient pick up and excellent customer service
January 5, 2026
Unprompted review
Reply from Swiftee
Thank you, Chaz! We’re glad to hear Selcuk delivered such efficient service and excellent customer care 👏
Great communication from start to finish
Great communication from start to finish
January 4, 2026
Unprompted review
Reply from Swiftee
Thank you, David! We’re pleased to hear the communication was clear and smooth throughout your delivery 👍
Kind driver
December 30, 2025
Unprompted review
Reply from Swiftee
Thank you, Yitsi! We’re happy to hear you had a kind and pleasant experience 😊
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