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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being brilliant, reliable, and incredibly quick, often noting that deliveries are made in a very timely manner. The delivery service is frequently highlighted for its efficiency and speed, with many people receiving their items much faster than expected. Reviewers also commend the staff and drivers for being polite, helpful, and courteous, often going above and beyond to ensure a smooth experience. However, some customers were dissatisfied with the customer service, mentioning issues with unhelpful responses and a lack of communication. A few other people also felt that delivery times were not always met, with some experiencing significant delays or drivers going to the wrong address. There were also isolated reports of rude or aggressive drivers and concerns about packages being left in visible locations.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the exceptional communication,... See more

Delivery service

Clients share positive opinions on delivery service, often highlighting exceptional communication, politeness... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the politeness,... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers praised the customer care as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick response through the app to confirm the job first and also costumer service good looking after the costumer. I wanted to bring my bike somewhere I wasn’t there yet and I had to fly becau... See more

Company replied

Rated 5 out of 5 stars

The driver was so polite. When I gave him a (generous) tip he wanted to give me change! Delightful young man. Thank you. A great experience so far. Let's hope he can deliver successfully.

Company replied

Rated 5 out of 5 stars

This was my first experience with Swiftee, it was so easy to log and book this service and they arrived to collect package within 20 mins and delivered straight away. I will be back soon.

Company replied


Company details

  1. Courier and Delivery Service
  2. Courier Service
  3. Logistics Service

Written by the company

Swiftee is reshaping London's courier landscape with its peer-to-peer and last-mile same-day delivery service. Utilising a vast courier network and advanced technology, Swiftee ensures swift and secure delivery for individuals and businesses alike. Our vision is to provide a professional same day delivery service with a personable & human approach. With trust and transparency at our core, we aim to remove the stress from same day deliveries for good.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

193 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* service

Fabulous, professional, & efficient service. Very impressed.

September 15, 2022
Swiftee logo

Reply from Swiftee

Thank you Jessica 👊
- Aimee, Customer Support

Rated 5 out of 5 stars

I keep coming back to Swiftee

I keep coming back to Swiftee.

I send parcels often and I always end up choosing Swiftee again and again as Swiftee now cover more of London, they are easy to use, quick and helpful.
They are customer focused and always try deliver for the customers needs, big or small.

November 1, 2022
Unprompted review
Swiftee logo

Reply from Swiftee

Thank you! Indeed, our team are working hard to expand our service areas and achieve faster turnarounds right across London. Your feedback is highly appreciated 🥰
‍- Aimee, Customer Support

Rated 5 out of 5 stars

Most of the time

Most of the time you are the best. but I think it should be an Option to ask for a motorbike and get a motorbike

October 25, 2022
Swiftee logo

Reply from Swiftee

That's great feedback! I'll surely look into this ✌️
- Aimee, Customer Support

Rated 5 out of 5 stars

excellent service

excellent service , fast and reliable , i would use them again .

October 20, 2022
Swiftee logo

Reply from Swiftee

Thank you for the love, Sam! 😍
- Aimee, Customer Support

Rated 5 out of 5 stars

Very good

Very good, quick, and reliable service!!!

October 24, 2022
Swiftee logo

Reply from Swiftee

That's great to hear 🙌. Thank you!
- Aimee, Customer Support

Rated 5 out of 5 stars

Swiftee is the best!

Swiftee is the best!

As a daily user, i can confirm that Swiftee gives the best and fastest service, and never disappoints me.

October 25, 2022
Swiftee logo

Reply from Swiftee

Fingers crossed 🤞, we'll always ensure you get the service you deserve! Thank you for being a corporate customer.
- Aimee, Customer Support

Rated 5 out of 5 stars

Most reliable company I have met

Most reliable company i have met
great to use there services always there to help and with a amsile
great customer service

October 24, 2022
Swiftee logo

Reply from Swiftee

That's so great to hear! 👊
- Aimee, Customer Support

Rated 5 out of 5 stars

Amazing

Amazing! great service

October 11, 2022
Swiftee logo

Reply from Swiftee

Thank you for your great feedback 🙏
- Aimee, Customer Support

Rated 5 out of 5 stars

Fast

Fast, quick, and reliable service. Everything you need from a courier service. 10/10

September 20, 2022
Unprompted review

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