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Rated 1 out of 5 stars

I never received our free gift also one of Items I had returned I’ve not had any contact from them I called and I have sent several emails to get a refund very poor customer service

Rated 1 out of 5 stars

I purchased 2 items i received one of them they were for my grandson to take on his holiday a backpack and a holdall both matching (chucky) so i messaged and said i had only one item and that the hold... See more

Rated 5 out of 5 stars

Very easy to order. I had a bit of a problem, I emailed swolit who replied within a very short time, offered me a replacement straight away, kept me updated with delivery. Item received was lovely... See more

Company replied

Rated 5 out of 5 stars

Can't fault the quality of these bags and the customer service. Although I initially received the wrong bags in error, this was rectified very promptly by Mike via WhatsApp link on their website - ret... See more

Company details

  1. Handbags Shop
  2. Bag Shop
  3. Leather Goods Manufacturer
  4. Leather Goods Store
  5. Leather Goods Wholesaler

Written by the company

Here at Swolit.co.uk we try to exceed customer expectations, our customers come back time and again as they know they will receive quality products with Short Delivery times at realistic prices. If you are local to our Liverpool warehouse then please call in for a Cappuccino to see who we are and what we do :)


Contact info

3.8

Great

TrustScore 4 out of 5

865 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Ordered the item on 31st May .delivery…

Ordered the item on 31st May .delivery was supposed to be by Yodel who made no effort to deliver it , they finally returned it back to Swollit on 18th June.This item was intended to be a birthday present and I had to find a different item at the last minute.

June 2, 2025
Rated 1 out of 5 stars

Disappointed

So I placed an order for a bag for ascot which i have done before and been happy , however his time the bag will be delivered after the event which is so sad as your design of bags are amazing ! I placed the lede on the 4th June ans my nag is being delivered on the 21st June . My event is the 17th therefore sadly I will have to return the bag!

June 9, 2025
Rated 1 out of 5 stars

Money taken. Bag out of stock. No contact until I contacted them.

I ordered a Betsy and Floss bag in rose gold on Wednesday night. I opted for next day delivery as I had a wedding to attend on the Saturday. Two days later and still no bag. I checked my bank account and the money had been deducted by Betsy and Floss however I still hadnt recieved an email confirmation for the order. When I logged into my account my order was shown unfulfilled. I sent a WhatsApp message on their contact page which estimated a wait time of a couple minutes. Almost an hour late I receive a phonecall to say that the bag is out of stock and nothing has been sent. I now have no bag for the wedding tomorrow and no time to order or purchase an alternative. Very disappointed by Betsy and Floss poor communication and by the fact they took my money for a product which wasn't even in stock.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Love these bags and Swolit

Ordered 2 bags, to replace one i was given as a gift over 10 years ago, which has finally git a bit to scruffy. They arrived very quickly and well packaged. Love the choice of colours and the Italian leather is excellent quality. Customer service is great. Definitely recommend both the bags and the seller.
Lots of thoughtful places in the bag for all your stuff. Ideal as can be used as a shoulder or handbag and safely as a back pack, as security feature in how it is converted, leaving your hands free and you feel your purse, etc are safe

April 17, 2025
Rated 5 out of 5 stars

Lovely suede bags

I have bought quite a few of these bags on for myself and Summers gifts. They are really good quality, and lovely colours mainly, where there have been issues the return has been easy, and communication has been helpful and Clear many thanks.

April 15, 2025
Rated 5 out of 5 stars

Beautiful bags and great customer service

Can't fault the quality of these bags and the customer service. Although I initially received the wrong bags in error, this was rectified very promptly by Mike via WhatsApp link on their website - returns label issued and correct bags sent out promptly. I've ordered before and came back to this supplier due to excellent quality of leather bags at a very reasonable price. The leather smells amazing! Very happy and would recommend.

April 11, 2025
Unprompted review

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