Tajima Direct Reviews 210

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the product, often noting that the lenses provide excellent clarity and are even superior to original manufacturer lenses. The service is frequently highlighted as outstanding, with many people appreciating the efficient process and the exceptional customer service provided by the staff, who are described as helpful and responsive. However, some people were dissatisfied with the scratch resistance of the coating on their lenses. A few other people also felt that the company did not acknowledge mistakes, leading to issues with their custom lens orders and a lack of resolution.

What people talk about most

Product

Clients share positive opinions on product quality, particularly regarding lenses. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high optical quality, clarity, and... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the professional process,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting its excellence, responsiveness, and... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness and attention to detail. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a retired licensed optician. I needed new lenses in my frames. I spent a lot of time researching online lens companies. Tajima stood out among many lens companies. First of all they don’t use pol... See more

Rated 5 out of 5 stars

I have now ordered 4 sets of lenses through Tajima Direct, two non-prescription and two prescription. Each pair has been flawless. The clarity is fantastic, the colors are an ideal facsimile to some o... See more

Rated 5 out of 5 stars

Tajima Direct does an amazing job! I get the highest quality lenses in my favorite frames at the most convenient method to me possible. I recently refreshed my sunglasses inventory and bought two or t... See more

Rated 5 out of 5 stars

The new Tajima Direct prescription progressive lenses arrived shortly before Transpac this summer and they are GREAT! Seven and a half days across the Pacific with the ability to see what's coming on... See more


Company details

  1. Sunglasses Store

Information provided by various external sources

Tajima Direct is an e-commerce, direct-to-consumer company offering our patented polarized lenses that can be custom-cut to fit into any frame for replacement or upgrade purposes. Including prescription clear and polarized lenses. All for a fraction of the price of getting a new quality pair of sunglasses or getting prescription lenses done at an optician or elsewhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

210 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Incredible Customer Service

The best customer service I’ve ever had, hands down. Responsive, super knowledgeable about the product and best choice for my local sailing conditions, and easy delivery. Lenses are perfect for picking up shifts when racing. My new go-to sunglasses for outdoor activities.

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

Great Lenses

I ordered a pair of lenses through Tajima and have really enjoyed them. Jacob was very informative and replied quickly to any questions I had. If your looking for quality pair of lenses give Tajima a try.

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

Thankyou very much for replacing my…

Thankyou very much for replacing my Lens. You did a beautiful job ! I will definitely be coming to you when my other pair of Ray Bans need help . All the mail corespondening was quick . Thank-You !

June 9, 2020
Unprompted review
Rated 5 out of 5 stars

I was so surprised to find that really…

I was so surprised to find that really good communication and service are still alive and well! Awesome service, very quick turnaround, A week and had them back. Also, they fit my frames like a glove. Beautiful lenses and great polarization. Don't be fooled by cheaper competitors like Fuse or Revant, i tried them and they are nothing like these not to mention the service!

May 22, 2020
Unprompted review
Rated 5 out of 5 stars

I have dry eye and light sensitivity

I have dry eye and light sensitivity, I contacted Tajima Direct and worked with Jacob to meet my needs. I wanted a brown tint, but not as dark as the brown 15 listed on the website. Jacob was responsive in finding a solution by email and offered a tint not yet listed. I am very pleased so far with my new lenses. Overall, a very nice experience and product.

May 14, 2020
Unprompted review
Rated 5 out of 5 stars

Awesome for coaching!

I received my Tajima Direct new lenses last week and so far they work great! They are almost half price compared to replacement lenses from original brands, but they offer several other lenses color options, a win win! In addition, they all are polarized, never buying any replacement lenses again other than Tajima!

May 13, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing products !!

My Partner And I chose to put Tajima lenses in our high end frames, and have loved every minute of having them. Personally living on the ocean I have had issues in the past with previous lenses easily becoming scratched, and also due to prolonged exposure to the glare of the ocean having headaches.
I am a pretty extreme case for wear and tear and having Tajima installed for over 6 months now I am astounded how well they are lasting and have virtually remained scratch free.
Spending so much time on the water I chose the Blue lenses and they are truly remarkable and a complete game changer for navigating in Tropical locations.

I would highly recommend their products and like this opportunity to personally thank Tajima for producing such a great product and service.

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

Better than New

I purchased a pair for my son to replaced scratched lenses in an old pair of Kaenon navy blue Burnet frames. He LOVES them. I will be ordering a pair for myself & another for a pair of my husband.

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

Tajima Rx

Super Happy with my Tajima Rx lenses on the frames I like. Have the blue and gold mirrors. Love to wear them all day when lifeguarding. On the jetski or Foiling, I can enjoy the nice colors of the ocean and lagoon here in Tahiti. Just perfectly comfortable 😎👌

May 6, 2020
Unprompted review
Rated 5 out of 5 stars

I jus love this lenses!

I jus love this lenses!! I was able to ship my inexpensive frames and get these fabulous lenses! The turn around time was great and no more headaches from the bright sun!! Super quality!! Thank you!!

May 6, 2020
Unprompted review
Rated 5 out of 5 stars

I have worn and enjoyed Kanon…

I have worn and enjoyed Kanon sunglasses for years but I always wanted a darker shade for bright sunshine days. Steve Rosenberg - who I have known for many years - recommended the Tajima gray silver mirror lens. They are a shade darker and give me better protection in the bright sun! I'm a believer - Thank you Tajima!

May 1, 2020
Unprompted review
Rated 5 out of 5 stars

I have known the owner for a long time…

I have known the owner for a long time and stick with him for the great products he always carry. Always good quality! Tajima Direct is just the perfect service for my shades to keep the style and put high quality polarized lenses on them. Polarized lenses is not an option in our Pacific lagoons, I really appreciate the quality and the confort for my eyes.
Fast and accurate, I love it! Thank you Steve and Jacob the great service and the high quality lenses!

April 27, 2020
Unprompted review

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