The agent was very kind and knowledgeable about what was causing me to be unable to make my purchase and my card statuses. It wasn't clear from the automated system that I could choose to transfer to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
When a colleague and I ran into issues truing to redeem the chosen gift card redemption information. We called the customer service and right away the agent was able to assist us. Knowing exactly what... See more
Company replied
The representatives, there were several, they all made their effort to help me resolve my issue. At the end, after being very polite and so patient with my many questions, I was granted the solution a... See more
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Live agent over the phone, made it their business to go above and beyond and help you with me with my issue. I had an issue where I had won a gift card a E gift card and I made a mistake and put the w... See more
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Company details
Written by the company
Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service, we help companies get the most out of their reward and incentive programs—from customer acquisition to employee engagement. With our leading reward-delivery technology, customers can instantly deliver digital gift cards to their target audiences, maximizing impact and driving real business results.
Contact info
4700 42nd ave sw, ste 430A, 98116, Seattle, United States
- 18775582646
- sales@tangocard.com
- tangocard.com
4.2
Great
552 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great system for rewards
I sometimes receive mastercards via Tango from a gaming site. They always arrive promptly and their customer service are quick to respond. My reason for 3 stars is that they charge £3 for a physical card - which is fine, however, I think you should be able to top up the card with future rewards. Unfortunately, they do not allow this. You need to request a new card each time - more plastic! Another reason for the lack of stars is that the virtual card is not as widely accepted as I was led to believe.
April 29, 2025
Unprompted review
Reply from Tango
Hello,
Thank you so much for your thoughtful review and for the 5-star rating! We're glad to hear that your Mastercard rewards from Tango arrive promptly and that our customer service has been responsive — we truly appreciate your kind words. We also hear your concerns regarding the £3 fee, the inability to top up virtual cards, and the limited acceptance you've experienced. Your feedback is incredibly valuable and helps us better understand how we can improve the experience for our users. We're always working to enhance our offerings, and comments like yours play a big role in shaping future updates. Thanks again for sharing your experience!
Warm regards,
Josh R.
Tangocard.com
My representative was very patient
My representative was very patient, great listener and very well educated to my issue. He helped me to smile by the end of out conversation.
September 10, 2025
Unprompted review
Reply from Tango
Dear Princess Talley,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that your representative was patient, attentive, and knowledgeable in addressing your issue. It means a lot to know that the support you received not only resolved your concern but also left you smiling by the end of the conversation. We truly appreciate your feedback—it inspires us to keep delivering the best service possible!
Warm regards,
Josh R.
Tangocard.com
Resolution resolved quickly
September 8, 2025
Unprompted review
Reply from Tango
Dear John,
Thank you so much for your 5-star review! We're thrilled to hear that your issue was resolved quickly — that's exactly the kind of experience we strive to deliver every day. Your feedback means a lot to us, and we're grateful you took the time to share it. If there's ever anything else we can help with, we're just a message away!
Warm regards,
Josh R.
Tangocard.com
Fast service and very helpful customer…
Fast service and very helpful customer service care and support
August 27, 2025
Unprompted review
Reply from Tango
Hi Mykah,
Thank you so much for your kind words! We're thrilled to hear that you had a fast and helpful experience with our customer service team. We truly appreciate you taking the time to share your feedback—it means a lot to us. If you ever need anything else, we're always here to help!
Warm regards,
Josh R.
Tangocard.com
I feel that the e-gifts should go…
I feel that the e-gifts should go directly to the place you want it to instead of doing the steps that you go through to get it there.
September 3, 2025
Unprompted review
Reply from Tango
Hello,
Thank you so much for your thoughtful review and for giving us 4 stars! We truly appreciate your feedback about the e-gift redemption process. We understand that having the gift card go directly to the desired brand without extra steps would make things more seamless, and your input helps us as we continue to improve the experience. Our goal is to make gifting as easy and rewarding as possible, and we’re always working on ways to simplify the process. If you have any other suggestions or need help with anything, we’re here for you!
Warm regards,
Josh R.
Tangocard.com
Customer service did a fantastic job of…
Customer service did a fantastic job of resolving issue
August 28, 2025
Unprompted review
Reply from Tango
Dear AS,
Thank you for your 5-star review! We’re so glad to hear that our customer service team was able to resolve your issue and leave you with a positive experience. Providing quick and effective support is something we take pride in, and it’s wonderful to know that came through for you. We truly appreciate your feedback and your trust in Tango.
Warm regards,
Andres S.
Tangocard.com
I love using Tango for spot incentives…
I love using Tango for spot incentives and recognition. At our small company, we also use it to incentivize referrals—even extending rewards to former contractors who help us out. Instead of the hassle of cutting a check, we can easily issue a Tango reward by email. Recipients love the flexibility: they can redeem it for multiple rewards or even convert it into a Mastercard. For us, it’s simple to administer, and for them, it’s quick and versatile.
August 25, 2025
Reply from Tango
Hello David,
Thank you so much for your wonderful review! We’re delighted to hear how Tango is making incentives and recognition simple and impactful for your team. It’s great to know that you’re able to use it not only for spot recognition but also for creative programs like referrals—even with former contractors—and that recipients appreciate the flexibility to choose the rewards that suit them best. We’re equally glad that the platform helps reduce the hassle on your side while delivering quick, versatile rewards for your recipients.
Your feedback truly captures what we aim to provide, and we’re grateful to be part of your company’s recognition efforts.
Warm regards,
Andres S.
Tangocard.com
great
super easy to get ahold of for any reason, the activation link wasn't working and they got back to me with in 24 hours with my gift cards.
August 25, 2025
Unprompted review
Reply from Tango
Dear Paige,
Thank you so much for your wonderful feedback! We’re glad to hear it was super easy to get in touch with us and that our team was able to resolve the activation link issue quickly so you could receive your gift cards within 24 hours. We truly appreciate your kind words and 5-star review!
Warm regards,
Josh R.
Tangocard.com
Good service and help me with my problem
Good service and help me with my problem
August 9, 2025
Unprompted review
Reply from Tango
Dear Vanessa,
Thank you for sharing your 5-star review! We’re so glad to hear you received good service and that our team was able to help resolve your problem. Your feedback means a lot to us, and we’re happy we could provide the support you needed.
Warm regards,
Josh R.
Tangocard.com
My experience with the staff member was…
My experience with the staff member was quick and very easy to understand. On the other, they did not stop contacting me till the issue was solved. Then the staff member made sure I had gotten my issue done and touch base with me to see if I needed something else, they could help me with.
August 25, 2025
Unprompted review
Reply from Tango
Dear Juana,
Thank you so much for your 5-star review! We’re thrilled to hear that our staff provided you with quick, easy-to-understand support and stayed in touch until your issue was fully resolved. It’s great to know they also followed up to ensure everything was taken care of and offered further assistance. Your feedback means a lot to us, and we’re glad we could deliver the attentive service you deserve.
Warm regards,
Josh R.
Tangocard.com
Recipient choice & transparency tracking
Tango is a great option to be able to give a gift card, allow the recipient a choice. As well as being able to track who received it and when they redeemed it. The tracking piece is a huge reason, because it can be easily audited.
August 19, 2025
Reply from Tango
Dear Melanie,
Thank you so much for sharing this wonderful feedback! We're glad to hear that you find Tango a great option for giving gift cards and appreciate the flexibility it provides for recipients. It’s also great to know that our tracking feature is valuable to you, both for knowing who received and redeemed cards, and for making auditing easier. We truly appreciate your 5-star review and your recognition of the benefits our platform brings.
Warm regards,
Josh R.
Tangocard.com
This was my first purchase from Tango…
This was my first purchase from Tango and after being burned from couple other sites I was concerned ....but absolutely the BEST BEST customer service I've ever experienced!! I thought product was defective but it turned out to be my ignorance!! They were responsive and always communicated. I'm a fan now!
August 1, 2025
Unprompted review
Reply from Tango
Hello Deborah,
Thank you for sharing your experience! We’re so glad our team’s communication and support helped ease your concerns and that everything worked out smoothly. We’re honored to have earned your trust and excited to have you as a fan of Tango!
Warm regards,
Andres S.
Tangocard.com
Has best customer care support and…
Has best customer care support and issues are handled accordingly. It's fast and easy to communicate with.
December 18, 2024
Unprompted review
Reply from Tango
Dear Authaire Ronald,
Thank you so much for your kind words and for sharing your 5-star experience with us! We’re thrilled to hear that our customer care team was able to support you quickly and effectively, and that communication felt smooth and easy. Providing helpful, timely service is something we take great pride in, and it means a lot to know that stood out to you. We truly appreciate your feedback and look forward to continuing to serve you!
Warm regards,
Andres S.
Tangocard.com
She was very nice and patient and the…
She was very nice and patient and the best she talk my primary language ( Spanish) Thank you
August 20, 2025
Unprompted review
Reply from Tango
Dear Kimmy,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that our team member was able to assist you with kindness and patience, and that speaking in your primary language made the experience even better.
We truly value the opportunity to support our customers in the way that feels most comfortable for them, and your feedback means a lot to us. We appreciate you taking the time to share this and we’re always here whenever you need us!
Warm regards,
Andres S.
Tangocard.com
A wrong email address was listed somewhere that wasn't recognized.My Tango Reward was locked up because…
My Tango Reward was locked up because of a wrong email address. Tango figured it out and found my gift card sending it to me in a new link to recover it. It is now in my possession and ready to use. Tango could have said "Sorry" it has been locked up too long, but they didn't and graciously helped me find it and saw to it that it got to me. THANKS TANGO !!!!!!!!
August 13, 2025
Unprompted review
Reply from Tango
Dear Mike, thank you so much for your wonderful 5-star review! We’re delighted to hear that our team was able to help you recover your Tango Reward after the email issue and ensure you received your gift card without hassle. Your kind words about our commitment to seeing things through mean a lot to us, and we’re thrilled to know you now have your reward ready to use. We truly appreciate you taking the time to share your experience with us!
Warm regards,
Josh R.
Tangocard.com
Robert Z was very helpful!
Robert Z was very helpful in solving the problem I was having a problem with a gift card!
August 12, 2025
Unprompted review
Reply from Tango
Dear Renae,
We’re so glad to hear about your positive experience, and we truly appreciate you sharing it with us! It’s wonderful to know that Robert Z. was able to assist you in resolving the gift card issue you were facing. We’ll be sure to share your kind words with him and the team—they’ll be delighted to know their efforts made a difference. Thank you for your 5-star review and for choosing us!
Warm regards,
Josh R.
Tangocard.com
They were very helpful in locating my…
They were very helpful in locating my gift card
August 11, 2025
Unprompted review
Reply from Tango
Dear Tessibel,
We’re so glad to hear that our team was able to assist you in locating your gift card and that your experience was a positive one. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. Thank you for choosing us!
Warm regards,
Josh R.
Tangocard.com
Problem was resolved within 24 hours
August 9, 2025
Unprompted review
Reply from Tango
Dear Mrs Wendy Duncan,
We’re so glad to hear that your issue was resolved quickly! Thank you for sharing that everything was taken care of within 24 hours, as prompt solutions are exactly what we aim to provide. Your feedback reassures us that we’re meeting our goals, and we truly appreciate you taking the time to let us know.
Warm regards,
Josh R.
Tangocard.com
Fast service and good customer care…
Fast service and good customer care services.
August 1, 2025
Unprompted review
Reply from Tango
Dear Zodwam,
Thank you for your wonderful feedback! We’re so pleased to hear that you experienced fast service along with good customer care, as delivering efficiency and friendly support is what we strive for every day. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share them.
Warm regards,
Josh R.
Tangocard.com
Reply from Tango
Dear Laderrick,
Thank you for sharing your positive feedback with us! We’re thrilled to know you had a great customer service experience, as providing helpful and timely support is always our priority. Your review motivates our team to continue delivering the kind of service you can count on, and we truly appreciate you taking the time to let us know.
Warm regards,
Josh R.
Tangocard.com
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