The agent was very kind and knowledgeable about what was causing me to be unable to make my purchase and my card statuses. It wasn't clear from the automated system that I could choose to transfer to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When a colleague and I ran into issues truing to redeem the chosen gift card redemption information. We called the customer service and right away the agent was able to assist us. Knowing exactly what... See more
Company replied
The representatives, there were several, they all made their effort to help me resolve my issue. At the end, after being very polite and so patient with my many questions, I was granted the solution a... See more
Company replied
Live agent over the phone, made it their business to go above and beyond and help you with me with my issue. I had an issue where I had won a gift card a E gift card and I made a mistake and put the w... See more
Company replied
Company details
Written by the company
Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service, we help companies get the most out of their reward and incentive programs—from customer acquisition to employee engagement. With our leading reward-delivery technology, customers can instantly deliver digital gift cards to their target audiences, maximizing impact and driving real business results.
Contact info
4700 42nd ave sw, ste 430A, 98116, Seattle, United States
- 18775582646
- sales@tangocard.com
- tangocard.com
4.2
Great
552 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great resolution to rebate problem, thanks.
After several emails back and forth, one phone call and all is well.
June 12, 2025
Unprompted review
Reply from Tango
Dear John,
Thank you so much for your 5-star review! We're glad to hear that after several emails and a phone call, everything was resolved to your satisfaction. We truly appreciate your patience and the opportunity to assist you—we’re always here to help make things right. If you ever need anything in the future, don’t hesitate to reach out!
Warm regards,
Josh R.
Tangocard.com
I received my Reward Link through Tango...
…Just when I thought that things could not be better with the multitude of gift card selections from retailers, restaurants and other options available in receiving a Reward Link through Tango and TangoCard.com , Tango gives at least 1 “all-in-one” Reward Link option to select for ones who like a lot more variety in their purchases like myself. I just purchased major healthcare needs, and I also treated myself in purchasing rare, gourmet items which I can usually only find online sometimes (when available)! Thank you so much Tango and TangoCard.com because receiving a Reward Link is amazing!
June 11, 2025
Unprompted review
Reply from Tango
Hello,
Thank you so much for your thoughtful and enthusiastic review! We're thrilled to hear how much you enjoy the wide variety of gift card options available through our Reward Links, especially the “all-in-one” selection that adds even more flexibility to your purchases. It’s wonderful to know you were able to cover essential healthcare needs and still treat yourself to some gourmet finds—exactly the kind of experience we hope to deliver. We truly appreciate your kind words and your continued support of Tango and TangoCard.com!
Warm regards,
Josh R.
Tangocard.com
Problem solved - courteous and knowledgeable service representative
The customer service representative that I spoke with was prompt, courteous and knowledgeable. I explained the problem to him and within a few minutes he was able to point in the right direction to fix the problem. He could not see a record of the card I was calling about so he directed me to the purchaser. I discussed the problem with the purchasing organization, and within five minutes my gift card appeared. No run-arounds, no long holds, just courteous, professional service.
June 10, 2025
Unprompted review
Reply from Tango
Hi Jeff, thank you so much for your kind words! We’re thrilled to hear that our customer service representative was able to assist you quickly and professionally. It’s great to know that you were pointed in the right direction and that the issue was resolved smoothly with the purchasing organization. We truly appreciate you taking the time to share your experience—it means a lot to our team!
Warm regards,
Josh R.
Tangocard.com
Customer Service A+
I had to end up calling customer service (for am issue that ended up being on my end). I am going to be honest. I did NOT want to call. I hate calling into online companies and prefer to chat if I can help it. But, Joel was extremely nice and very helpful. He was able to help me very quickly and made sure everything was good to go before we hung up. Thank you so much for your help!
June 8, 2025
Unprompted review
Reply from Tango
Dear Cherish,
Thank you so much for your kind words and for taking the time to share your experience! We're so glad you reached out, even though calling wasn’t your preferred method—we completely understand that hesitation. It means a lot to hear that Joel was able to make the process smooth, helpful, and friendly for you. We’ll be sure to pass along your appreciation to him! If you ever need anything else, we're here for you—whether by phone or chat.
Warm regards,
Josh R.
Tangocard.com
Such a faff, don’t bother, unless you really want a £10 Amazon gift voucher
I was offered a reward gift card for a review by Capterra. I had multiple issues trying to active the Amazon gift card. I cleared cookies, cache, removing ad block. On the first try there was no option for bot support, and was locked out for too many attempts. I tried to find a contact information for support but there was only a phone line option. Its 2025, I’m a millennial, I don’t want to phone you. I tried again the following day with no luck, although the chat bot function was available and it was useless, however I managed to request an email through the chat bot for support.
The next day I tried a different browser and it worked – I didn’t clear cookies or cache, so not sure why the browser made the difference. A couple of days later I received a support email from Tango with no reference to Capterra or my issue reference number which gives off spam vibes. The email was generic.
Another concern I had was that the reference link was for rewardcodes.com which then redirects to rewardlink.com. As stated, the gift card was offered through Capterra but fulfilled by Tango, and there was no explanation for this in the redemption emails. I'm getting whiplash from the constant URL changes, pick a lane.
TLDR; Such a faff, don’t bother, unless you really want a £10 Amazon gift voucher
June 7, 2025
Unprompted review
Reply from Tango
Dear Adelaide,
Thank you for sharing such a detailed review. We're really sorry to hear about the frustrating experience you had while trying to redeem your Amazon gift card through our platform. We understand how the technical issues, lack of clear communication, and confusing redirects made the process feel more complicated than it should have been—especially when it comes to something as simple as claiming a reward. We've sent a request for more information via email from noreply.notifications@trustpilot.com, and we’d appreciate it if you could check your inbox so we can better understand what happened and work to make it right. Your feedback is incredibly valuable and helps us improve.
Warm regards,
Josh R.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 06/10/2025:**
Hello Adelaide, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Tangocard.com
Unable to unlock Amazon gift card on…
Unable to unlock Amazon gift card on Tango site.The bot unable to help and no response from the company very frustrating.I am aware of many other people in the same boat but Tango do not seem to be very responsive to resolving the issue
June 4, 2025
Unprompted review
Reply from Tango
Dear William,
Thank you for taking the time to share your feedback — we’re sorry to hear that you’re having trouble unlocking your Amazon gift card and that our support experience has been frustrating so far. We understand how important it is to receive timely assistance, especially when others may be experiencing similar issues. To help us look into this further and provide a resolution, we’ve sent a request for more information to your email via noreply.notifications@trustpilot.com. Once we hear back, we’ll do our best to assist you promptly.
Warm regards,
Josh R.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 06/08/2025:**
Hello William, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Tangocard.com
Problem fixed ......
***UPDATE***
THE ISSUE HAS BEEN RESOLVED! Thank you Josh, for fixing the access to the three gift cards. I have amended my rating to 4* rather than 1*. Would have been 5* if I hadn't had to raise concerns via Trust Pilot.
I have been having issues redeeming 3 Amazon gift cards 'fulfilled' by Tango (or could it be Munero?? or could it be BlackHawk Network??) Its infuriating. I have the same response as many others...... 'We were unable to get your reward. Please try again later or visit help.tangocard.com'.
I visited help.tangocard.com and was met with an extremely limited AI chatbot which took my details and promised an email reply but have not heard ANYTHING. Reading others reviews have led me to believe this company is a scam. The rewards I am trying to redeem are part of an incentive earned through a reputable airline and I am sure they wouldn't want to be associated with this kind of service.
June 2, 2025
Unprompted review
Reply from Tango
Dear Kenny,
Thank you for taking the time to share your experience—we’re genuinely sorry for the frustration you’ve encountered while trying to redeem your Amazon gift cards. We hear your concerns about the redemption error message, your difficulty getting support through our help site, and your uncertainty around which company is handling your rewards. We absolutely understand how upsetting this must be, especially when the rewards were earned through a trusted airline. To assist you directly and get this resolved, we’ve requested more information via email from noreply.notifications@trustpilot.com—please check your inbox so we can follow up with you personally.
Warm regards,
Josh R.
Tangocard.com
Great customer service
June 3, 2025
Unprompted review
Reply from Tango
Dear George,
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience with us. It means a lot to hear that our customer service made a great impression, and we’re so glad we could support you effectively. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thanks again for choosing Tango Card!
Warm regards,
Josh R.
Tangocard.com
Lost reward, hopefully will be resolved.
Update: Both companies have reached out and are investigating the issue, which may be an honest mistake.
I received an email from Tango for the $300 pre-paid card I was supposed to get for signing up with Kinetic/Windstream. Clicking the link brought me to tangocard.com, but they claim that my reward/gift had already been claimed hours earlier by someone at another email address that is definitely not one of mine and not the one that the email was sent to. I talked to someone with customer support and they asked me to get in touch with my ISP. They have not been able to help, but the original email with the redemption link came from tangocard.com. I'm not sure what happened but Tango obviously makes it easy for scammers or other parties to redeem rewards. There seems to be no verification that it is going to the proper person.
June 1, 2025
Unprompted review
Reply from Tango
Dear Jack,
Thank you for sharing your experience—we're truly sorry to hear about the issue you encountered with your $300 reward card. We understand how concerning it must be to discover that your reward appears to have been claimed by someone else, especially when the redemption email came directly from us. We appreciate you speaking with our support team and understand that you've also reached out to your ISP without resolution. To investigate this further and help get to the bottom of what happened, we’ve requested more details via email from noreply.notifications@trustpilot.com. Please check your inbox when you have a moment so we can assist you directly.
Warm regards,
Josh R.
Tangocard.com
"We are having issues accessing your…
"We are having issues accessing your reward. We apologize for the inconvenience. Please try again later or visit help.tangocard.com."
I have this error from 2 days and nobody help me! I don't know why Microsoft use this company for his rewards!
June 1, 2025
Unprompted review
Reply from Tango
Dear Giunta,
Thank you for taking the time to share your experience—we’re sorry to hear you've been facing ongoing issues accessing your reward and haven’t received the help you need so far. We understand how frustrating this must be, especially when you're expecting a smooth process. To assist you further and resolve this as quickly as possible, we’ve sent a request for more information via email from noreply.notifications@trustpilot.com. Please check your inbox when you can—once we have your details, we’ll do our best to help you get back on track.
Warm regards,
Josh R.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 06/03/2025:**
Hello Giunta, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Tangocard.com
This company is a freud
This company is a freud . I received a visa card for $50 from Fitch company. I redeemed and the card was empty. It is more than a month I am trying to fix the problem, but they opened a case they closed it , a they opened a new one and no credit card for me. They asked my ID, selfie with the id in my hand, i did , they told me they answered in 2 days, after 10 i wrote back they told me they answer in other 10 days. I want to report to the authorities this company because is time the freud will end
May 30, 2025
Unprompted review
Reply from Tango
Dear Claudia,
We truly appreciate you sharing your concerns, and we’re very sorry to hear about the frustrating experience you’ve had trying to resolve your $50 Visa card issue. We understand how upsetting it must be to go through multiple case updates, provide personal verification documents, and still not receive a resolution after several weeks. This is certainly not the kind of experience we want for any of our customers. To assist you further, we’ve requested more details via noreply.notifications@trustpilot.com—please check your inbox so we can look into this and work toward a resolution as soon as possible.
Warm regards,
Josh R.
Tangocard.com
A great representative
The representative was knowledgeable, courteous and efficient. He solved my issue
for me.
May 29, 2025
Unprompted review
Reply from Tango
Dear Jo Ann,
Thank you so much for your kind words! We're thrilled to hear that our representative was knowledgeable, courteous, and efficient in helping to resolve your issue. It’s always our goal to provide a smooth and supportive experience, and we're glad we could deliver that for you. We truly appreciate you taking the time to share your feedback!
Warm regards,
Josh R.
Tangocard.com
Quick response time.
May 27, 2025
Unprompted review
Reply from Tango
Dear Vanessa,
Thank you so much for your 5-star review! We're thrilled to hear you had a great experience with our response time—it means a lot to us. At Tango, we understand how valuable your time is, so we're committed to providing fast and helpful support whenever you need it. We truly appreciate you taking a moment to share your feedback, and we’re always here if you need anything else!
Warm regards,
Josh R.
Tangocard.com
Tango contacted the person we needed to…
Tango contacted the person we needed to receive Charity on Top's donations, and thus, I feel more confident that my donation will be received than before.
May 22, 2025
Unprompted review
Reply from Tango
Dear Diana,
Thank you so much for your thoughtful 4-star review! We're really glad to hear that our team was able to contact the intended recipient and help provide reassurance about your Charity On Top donation. It's great to know we could bring you some added confidence and peace of mind. We truly appreciate your trust in Tango and your generous support of charitable causes. If there's anything else we can help with, we're always here for you!
Warm regards,
Josh R.
Tangocard.com
Tango is trustworthy and reliable.
May 18, 2025
Unprompted review
Reply from Tango
Dear Argemino,
Thank you so much for your 5-star review! We're truly grateful for your kind words and are thrilled to hear that you find Tango trustworthy and reliable. Knowing that you have confidence in our service means a lot to us, and we’re proud to be a dependable partner you can count on. If there’s ever anything more we can do to support you, please don’t hesitate to reach out!
Warm regards,
Josh R.
Tangocard.com
Great service
The associate that helped me was very nice and knowledgeable about all aspects of the transaction. His name is Richardo.
May 21, 2025
Unprompted review
Reply from Tango
Dear Pittsy,
Thank you for the wonderful 5-star review! We're so glad to hear that your experience was made even better by Richardo's kindness and expertise. It means a lot to us that he was able to assist you knowledgeably with every aspect of your transaction. We'll be sure to pass along your kind words to him—feedback like this truly keeps us motivated!
Warm regards,
Josh R.
Tangocard.com
Cashed in my first reward very prompt…
Cashed in my first reward very prompt thoroughly enjoying everything on this walking app
May 21, 2025
Unprompted review
Reply from Tango
Dear Barbara,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that cashing in your first reward was a smooth and prompt experience. It's great to know you're thoroughly enjoying everything the walking app has to offer—your enthusiasm truly makes our day! We appreciate you taking the time to share your experience and are glad to be part of your reward journey.
Warm regards,
Josh R.
Tangocard.com
Very helpful
Very helpful. Understood my problem and resolved my issue quickly. Not like other frustrating help chats. Very user friendly. Great job!!
May 20, 2025
Unprompted review
Reply from Tango
Dear Steak,
Thank you so much for the amazing 5-star review! We're thrilled to hear that our team was able to quickly understand and resolve your issue, and that your experience felt smooth and user-friendly—especially compared to other help chats you've encountered. Your kind words and encouragement truly mean a lot to us. Great to know we could make things easier for you—thanks again for choosing Tango!
Warm regards,
Josh R.
Tangocard.com
I was having problems with my card…
I was having problems with my card because I had other links in my phone it took me like 2 hours to put my money and get everything straight thank God for tango because they helped me every step of the way this app is definitely a 10 love it!;!!
May 17, 2025
Unprompted review
Reply from Tango
Dear Richard,
Thank you so much for the wonderful 5-star review! We're really glad to hear that even though you had some initial trouble with your card due to other links on your phone, our team was able to support you every step of the way. It’s great to know that everything got sorted out and that you had such a positive experience with us. Your kind words and enthusiasm mean a lot—thanks again for choosing Tango and for the love you’ve shown for the app!
Warm regards,
Josh R.
Tangocard.com
Clear instruction and communication…
Clear instruction and communication (via email) was provided quickly and the Tango rep expedited the solution on my behalf.
May 16, 2025
Unprompted review
Reply from Tango
Dear Monty,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a smooth experience and that our team was able to provide clear communication and quick support via email. It means a lot to know that our representative could help expedite a resolution on your behalf. We truly appreciate your kind words and the time you took to share your feedback—thank you for choosing Tango!
Warm regards,
Josh R.
Tangocard.com
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