TD Bank Reviews 

I actually like TD. It is relatively quick to get someone through customer service. In branch appts are easy as well. They do well as a bank. I would only caution a new customer on their fees. They have a habit of changing their fee structure and not making the change obvious. More recently they changed the minimum amount required to waive the unlimited chequing account monthly fee by $1000. If you missed the letter (I did)... fees. But generally you can call them and ask they remove the fee. I've dealt with other banks. I'd still pick TD over Scotia, CIBC, and BMO. BMO would be my second choice. CIBC, and Scotia... I'd have to be really desperate. Too bad Scotia tends to have the better credit cards. TD doesn't have a very good selection (-1 star for that). They need to get a CC with no foreign exchange rate.

The TD Bank has become outright "thieves". They have recently charged my account a $10.⁰⁰ fee, to take money out of my savings account, on two separate occasions. They have decided to undertake Communist methods of "stealing money from account holders", yet continuing to make millions in profit, every quarter of the year. Pathetic and cheap management decisions. I DO NOT RECOMMEND YOU bank with the TD Bank.

They support scammers that abuse people’s business, I even have screen shot proof of it and I lost my dispute over a fraudulent order that even has a shipping address that doesn’t even work
Don’t bother banking with this company because imagine what they’ll do to you if your bank account is compromised
I will show proof of screen shots

If you have been desiring to invest your money, savings, potential mortgages and assets with a bank that puts customer service, loyalty of customers, and customer experience at the lowest platform of their values, then TD is the bank for you. After 26 years of being a bank customer, it is time to get back in the driver seat and have my bank work for me vs the other way around.

This is honestly the WORST bank I have ever dealt with, and I would not recommend it to anyone.

Their so-called “security” system makes everything unnecessarily difficult. Apparently, I can only resolve certain issues by physically going to a branch, because trying to handle anything over the phone is basically a complete waste of time.

My debit card has been missing for over an entire month. I have spoken to multiple employees about this situation, and somehow I’m still dealing with the same problem. I work 14-hour shifts, so every time I have to leave late, come in late, or rearrange my schedule just to go to the bank and fix another ridiculous issue, it costs me valuable time.

Today, I called again and was told that I could not be verified over the phone. I provided my Social Security information, date of birth, phone number, and the verification code sent directly to my phone. So please explain to me: what exactly do you need to verify that I am the actual account holder? At this point, it feels completely unreasonable.

And getting my paycheck deposited into this account is another nightmare. You advertise that it takes 7 business days, but in my experience it has taken almost two weeks or even longer. That is unacceptable when people depend on their money to pay their bills and take care of their responsibilities.

I have been patient. I have spoken to multiple employees. I have brought these issues up repeatedly, and nothing seems to actually get fixed.

If this is how you treat your customers, I genuinely hope people think twice before opening an account with this bank. I would not recommend this bank to anyone based on my experience, and I hope management seriously looks at these problems before you lose even more customers.

Worst banking experience I have ever had.

They held my check hostage after I got a direct deposit. Offered online banking and then told me I need to go to a branch..

TD Bank on Long Beach Island, NJ, is the worst bank you will ever encounter. Its manager, Sebastian Salazar, is incompetent and clearly filling a quota. Can’t move my accounts out of this bank fast enough; many of my friends and fellow business owners are following suit. Until TD improves its management and customer service, I will bank elsewhere.

I went to deposit my 1099 business check into the atm and the machine glitched ; asked me to confirm the amount then the processing hourglass continued to spin for longer than normal ultimately never processing or uploading my check. After filing a dispute the bank made me feel that this dilema was completely out of their control due to the fact that the atm machine was services by an outside vendor "brinks". I have yet to recieve a provisional credit or my check returned. I am waiting for Brinks which only does an audit twice a week leaving me feeling helpless and out of my finances, after going to the bank and speaking with the managers I have yet to get my check or my cash leaving me in a inconvenient situation, sucks . Why they couldn't verify or retrieve my attemp to deposit this is a poor way of managing business and leaves the customer helpless.Last they filed the claim for the atm error incorrectly not only leaving me w out my check but now my ATM banking card was cancelled under LOST stolen ATM claim! I couldn’t even get gas today 😤

Dont use td worst bank ever

Years ago I would have given this bank a million stars. Now it's the other way on the negative side. Only cons no pros. There's so many things I have to say. Why would you only distribute $20s and $50s like not every person is rich. They only cater to rich clients and snub poor clients now. Customer service is now non existent and has no structure. Also, you have to put $250 in the card instead of $100 like again, 99 percent of us is the working poor only a Donald Trump like guy can afford daily life under TD. This is madness like I won't be surprised if people protested in front of TD one day. Worst bank ever

Hello,

I want to complain about my experience today at the TD Merviwale branch.

I went there because my debit card was not working. I waited for my turn and then Ada Tont-Ilebar helped me. Unfortunately, she was very rude and impatient with me. She kept asking me, “Did you finish? I need to take another client.” I felt like she just wanted to get rid of me and move on to the next customer.

I understand that the branch can be busy, but I don't think it is acceptable to speak to a customer this way. I went there because I needed help with my bank card, and I expected someone to take the time to help me properly.

When I got home, my card still wasn't working, so I had to go back to the same branch again.

The second time, Olive helped me. She was completely different. She was very nice, patient, and polite, and she actually took the time to help me. I really appreciate how she treated me.

I don't understand why two employees at the same branch can treat a customer so differently. I am very disappointed with my first experience today and I want TD to be aware of how I was treated.

Please look into this situation and let me know what can be done.

Thank you,

Worst bank ever. Don’t trust with your money

Instead of locking a debit card when there's suspicious activity the fraud automated system will ask you a few questions and close your debit card with no warning... then you have to order a new card. its a huge hassle why oh why. I loved TD bank for over 20 years because everything was hassle free those times seem to be over

I'm not able to change phone number on app and calling to speak with representatives. What is wrong with this bank???

If I could I would rate TD less then 0 stars. Worse bank ever, absolutely useless and can’t help what so ever. Suspended my card for no reason after getting it unlocked and now I’m being told I have to go into a branch. Wouldn’t be a problem if there was a branch near me but they’re pathetic. I hate TD so much.

Six months of trying to get a home equity loan on a home that we have no mortgage, we have zero debt, and steady high income. They continue to ask for the same items and documents over and over again, while continuing to delay the process. Finally, after six months, we are still getting nowhere and I've decided to go elsewhere. This has been absolutely the worst experience I have ever had with the bank! We will be closing our bank account that we've had there for over 15 years as well.

Insane long hold times. Completely unreliable bank. Complete waste of time.

Horrible customer service. You need to wait a hour to get someone on the phone. Meanwhile, im trying to pay bills and have no access. Time for another bank

This bank sucks the customer service is awful they make you wait on the phone for half an hour to an hour just to answer your call or they bounce you around to different departments. They also keep locking my card saying it’s due to suspicious activity when it’s not.

Calling TD Easy line call center regarding a matter that can not be done on line..
I have just been on hold for 1 hr 40 minutes after which I received an automatic message
"Due to technical difficulties, we are not able to answer your call..Please try again later"
So I can be on hold for another 2 hrs after which you hang up on me??
ISN'T anyone working at the call center? Or did they send everyone to the beach?
PATHETIC!!