On the 20th of january I have placed and paid an order from Italy. On the 20th of february I have sent the 7th reminder without reply because I did not receive nor the goods or a refund !!!
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See what reviewers are saying
I’ll start by saying I really do like the product especially the fruit infusions and until last year would have given 5 stars September placed an order free biscuits were offered but didn’t a... See more
Found Tea Palace teas just before COVID hit and have been a committed customer since. Love the huge range of delicious variations on Earl Grey especially Rose Grey and lavender Grey for evenings and... See more
Arrived in good time, despite current situation. I bought a refill pack, 200g, loose leaf tea. Gentle flavour, I like the mallow flowers and blue cornflowers. However, I was a tiny bit disappoint... See more
Company details
Written by the company
Tea Palace was founded in 2005 and continues to grow from strength to strength. As a nation of tea drinkers most of us know very little about where our tea comes and the different types of tea that are available to us. Our goal is to pioneer a world of the highest quality teas and infusions while helping our customers understand the origins, health benefits and flavours behind our finest selection of loose leaf teas.
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- 020 3582 2336
- info@teapalace.com
- teapalace.co.uk
2.3
Poor
218 reviews
Hasn’t replied to negative reviews
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Simple and Fast service
Simple and Fast service. Plus, they have a great selection of teas.
August 2, 2021
Best tea on the market!
July 14, 2021
Repeat customer
We buy loose-leaf tea regularly from the Tea Palace. Always good quality and efficient delivery
July 5, 2021
It is so difficult to get "real" tea…
It is so difficult to get "real" tea these days. Thanks to Tea Palace there is an excellent choice.
July 2, 2021
Excellent products and service I've…
Excellent products and service I've used them twice now lovely shop, fab customer service had to amend my otder and was no trouble to sort out. My go to place for presents.
July 1, 2021
Very disappointing response.
My last purchase with you was indeed my last.
I contacted you regarding my order and the amount of dust it contained. It’s a tea that I’ve purchased in the past and it has never contained so much dust.
I provided photographs but despite this I was told that there was nothing wrong with the tea.
I accept that even when buying whole leaf tea there will be some some dust included but this was way too much to be acceptable. If it was cheap supermarket tea I could understand but it isn’t.
I have since found an alternative supplier and I happy to say that their tea is of a higher standard.
June 15, 2021
A wide range of teas catering for most tastes
I have always enjoyed the selection of teas - particularly the more perfumed ones, both black and green - offered by Tea Palace, since the shop opened in Westbourne Grove and then moved to Covent Garden. However, I abandoned them when they went exclusively online - until the pandemic obliged me to adjust to this form of shopping, since when having stuff delivered from Tea Palace has been a godsend.
May 9, 2021
Reply from Tea Palace London
Hi David, thanks for this message and your returning custom. We have listened carefully to comments regarding closing the Covent Garden store and only being available online.
So I’m pleased to announce we will be opening a retail shop / tea bar in the next couple of weeks on the Strand. I’ll make sure we send you an official invitation to the launch of the store.
Exact address: 370 Strand, WC2R 0JF (located opposite the Savoy and in the Strand Palace hotel).
Many thanks, Daniel
Lovely tea and great service
Lovely tea with reliable and prompt delivery. My personal favourite is their Supreme Dragon Well green tea. Great range of 2021 first flush Darjeeling at the moment as well.
May 4, 2021
Delivers a good cup of tea
I've been a customer for several years first in their Covent Garden shop and now I don't go to London so often I'm pleased that I can still by the teas in the online shop which provides a very good service. Tea Palace offers an extensive and interesting range of high quality black teas. While not necessarily the cheapest, TP has from time to time good offers so you can try different blends. Definately recommend them!
May 4, 2021
Brilliant all round
I love the tea; I love the service and the delivery is good.
What more can I say, the Tea Palace is fab all round
May 3, 2021
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