Harry Wormwood Sleazy Salesman of Appliances!!
We purchased a washer/dryer set from this store. They dropped it off the day of closing on our new home. We paid for them to install everything including hoses and dryer duct, however they failed to do so. They to this day haven't refunded us for that. We left on vacation the next day and when we came back and started up the dryer for its first use it screeched worse than nails on a chalkboard! They returned to our home to service the dryer a week after contact, suspiciously with the exact parts needed to fix it without ever having seen it to troubleshoot... The dryer received new rollers. They were also asked to change out the dial as it was nearly seized and took brute force to move it for selections. It worked fine for a few weeks then.... it didn't..it completely stopped working. They now show up to our home mind you for the third time in less than 2 months of ownership of these gently used, refurbished like "new", only cosmetic! appliances. Great Salesman they are but follow through is lackluster and like a bad night alone on NYE leaves you wanting.. Anyways they sent out the serviceman again with a new motherboard to get the dryer back up and running. Well all was fine as you may be guessing for a few more weeks, but here we are again and ALAS! more issues. Save your sanity as their customer service is horrid. I asked Samantha, an inept employee with the personality of a potato, if it was common for their "refurbished" appliances to be such lemons. She said, "No, not usually". But the other 1 star reviews big to differ. No refund honored, they wont even send someone out to pick up their useless appliances to help a customer make way for BETTER. Samantha's retort is they wouldn't feel comfortable taking appliances without giving over money. But isn't that their business model now?! Get junky appliances spruce them up to work for a day then bail? Reminds me of the scene where Harry Wormwood(The Appliance Store), the sleazy car salesman, from the screenplay Matilda sells Mrs. Trunchbull a POS car(Washer/Dryer). “Wormwood! Sell me a lemon? You’re heading for the chokey, young lady!”
Do yourself a favor, you read this far, just don't...go buy somewhere else and save yourself the headache, like the one you got reading this long a$% review..
September 16, 2024
Unprompted review