The Bicycle Lounge Reviews 259

Absolutely fantastic professional and friendly service. Can’t recommend The Bicycle Lounge enough. Thanks guys!

I have brought a new Wilier bike from The Bicycle Lounge and the support, advice and service has been excellent. Everything from the initial enquiry to the bike fitting was brilliant. I really appreciated the advice and during the bike fitting was not rushed and felt that I was being listened to so the bike fit worked for me and the cycling I do. I would highly recommend buying a bike from the Bicycle Lounge.

Booked my road bike in for a service. Parts replaced, all set up perfectly, and ready as promised in 4 days. Went out for a long ride straight away and couldn’t have had a smoother, quieter experience. I’ve been a customer for 10 years and have always been given great advice and always received a quality, friendly service.

I cannot recommend the Bicycle Lounge highly enough. From my first visit to the final bike fit, the whole process was a pleasure. The level of service provided and the advice given was exceptional. I will definitely use the Bicycle Lounge again.

Always a pleasure to get a new bike from Matt. Brilliant attention to detail from him and great at communicating progress. Bike-fitting and personalised measurements spot on. Would highly recommend The Bicycle Lounge!

First rate service from the guys at The Bicycle Lounge. An unrivalled choice of bikes and these guys really know what they're doing when it comes to the fit. If you want a high quality service when purchasing a bike you need to using The Bicycle Lounge. Thoroughly recommended.

So, I have been indecisive about buying a new full road bike in addition to my gravel and older rim braked road bike. I wanted to take my time as there is so much choice out there. The owner of The Bicycle Lounge is ultra knowledgeable and has extensive experience in the cycling business and different cycling activities. Matt, the owner, advised me on all sorts of things and although my bike was towards the high price end, he was able to tell me what savings I could make in various ways. An after sales service has been offered which I will use in which the bike and measurements etc will be checked. Nothing is too much trouble and The Bicycle Lounge simple want to see more people happy on suitable bikes from commuters to enthusiasts and even racers!

An excellent bike shop. I've just bought a Enigma Edge titanium gravel bike and I'm really happy with the advice I was given throughout the process. The bike was customised to my specification and then Matt spent two hours making sure that it was a perfect fit. Having been out on my First ride today, I can confirm that it's a lovely ride.

The service at Bicycle Lounge was second none. Nothing was too much trouble. The preparation of the bike and the fitting were excellent. After sales service was equally as good. Would definitely recommend and will be going back.

The Bicycle Linge has just sorted a new frameset for me. Following a crack in the frame, Matt Middleton liaised the the bike manufacturer, to ensure it was replaced under warranty. The result is a brand new Cervelo Caledonia, with Shimano 12 Di2. It suits my high mileage, frequent riding exactly to my needs. It is a superb bike. This is the fourth bike I've purchased from The Bicycle Lounge. Matt provides the personalised service, attention to detail, common sense and value for money is why I return again and again.

Another exemplary service provided by Matt and the Bicycle Lounge Team.

Having had my bike written off in a non-fault accident, Matt went above and beyond by helping me navigate the murky world of solicitors and ambulance chasers.

With it agreed that my bike would be replaced with a current equivalent model, Matt even told me I could take the money and buy any bike from any shop - that was never going to happen.

You don’t need to go anywhere else whether you want a bike, an inner tube, a helmet or just some advice - this is a proper bike shop staffed by proper cyclists!

Thanks once again to you all - I will remain a loyal customer for evermore! 🙌🏼

I recently successfully took part in Ride Across Britain - cycling with 800 other people across the length of Britain over 9 days.
As part of my preparation for this event I took my bicycle and me to the Bicycle Lounge in Ormskirk for a bike fitting as I’d experienced a number of issues with neck pain and saddle sores.

Matt is an expert and gave me a frank and honest assessment of what I needed both in terms of parts, maintenance as well as some ideas on core strength exercises I could do.

Matt advised me to go for a more expensive brand bicycle tyre due to its reliability and his experience with the product, I balked at the cost initially but I had no punctures for the 100+miles I completed in training post this visit nor on the 980miles on the ride itself. Compare this to my fellow cyclists on the event who were inundated having to fix punctures in the middle of a downpour or on the side of a busy road - I admit to feeling a little smug.

Matt’s team undertook the work that they said they would do and were quick and efficient, Matt was concerned about me setting off with a brand new / not broken in saddle so loaned me a test saddle for the ride - again no issues but a number of riders pulled out with saddle sore complications.

In short why should you use the Bicycle Lounge vs an online retailer? Unparalleled access to some of the best cycling advice, fantastic service and a dedication to making sure you have the best cycling experience you can have.

Support your local bike shop - in this case you won’t regret it.

Matt and his team are helpful, knowledgeable and professional. They advised and guided me on my new bike purchase, and carried out a comprehensive fitting to ensure the bike fits me perfectly. Excellent service and I recommend them 100%.

Second bike I have bought from Matt and the service and communication has been superb. This was a bespoke build and everything has been faultless.

Being an independent, the service has been first rate one to one, and although I’m not local, I wouldn’t hesitate to use The Bicycle Lounge in the future.

I’ve bought many bikes over the years but I really can’t remember ever receiving service like I did from these guys..
From start to finish every question and concern was addressed……Couldn’t ask for more, well done team. PS love the new bike.

Had a bike fitting with Matt. Matt was really thorough with the bike fit and sorted out some long standing issues I had with a number of bikes. Then sorted out the set up on both of my bikes. Great service, prompt and great communication, will definitely go back time and time again.

Matt and Howie have been brilliant in processing my order and matching my needs to the right road bike. All this from 250 miles away. Great service and customer engagement advice and support. Where else would you go for a bike!

The Bicycle Lounge and Matt is absolutely fantastic, i purchased a brand new Dogma F. The staff were very courteous and Matts knowledge and expertise made my purchase of such a high end bike enjoyable and relaxing. Matt wants you to enjoy the experience and the bike. His attention to detail with measuring me and fitting was absolutely spot on. The price was extremely competitive, I travelled over 200 miles to get the bike, bang on spot on service. Highly recommended. If you want someone you can trust and rely upon The Bicycle Lounge is the place to go, they don't just want to sell you a bike, the want to provide a most enjoyable experience so you return.
Well done The Bicycle Lounge.

Helpful advice as always - proper bike shop.

Great friendly service from the team at the Bicycle Lounge when purchasing my Pinarello F5, set up perfectly by Matt, highly recommend, thanks again.