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The Fragrance Store  Reviews 4

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TrustScore 3.5 out of 5

3.7

Perfume Store
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Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

Written by the company

We are a UK-based fragrance store specialising in premium and niche perfume decants, offering customers the opportunity to experience luxury scents without committing to a full bottle. Our collection features a carefully curated range of designer and niche fragrances from some of the most sought-after houses in the world. Every decant is hand-prepared with care, ensuring authenticity, quality, and consistency in every order. We focus on providing a reliable and transparent service, with fast dispatch, secure packaging, and clear communication throughout the buying process. Whether you’re exploring new scents or looking for a convenient travel option, our decants are designed to make luxury fragrance more accessible. Customer satisfaction is at the heart of what we do, and we are committed to delivering a smooth and trustworthy shopping experience from start to finish.

Contact info

3.7

Average

TrustScore 3.5 out of 5

4 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Package leaked and they refused to give…

Package leaked and they refused to give me a refund due to not having a picture. Wouldn’t recommend

May 11, 2026
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Reply from The Fragrance Store

Hi Natasha,

We’re sorry to hear about your experience. However, we take pride in the quality of our packaging. All fragrance samples are placed in secured grip-seal protection bags and padded packaging before dispatch.

We requested photos of the reported leakage so we could properly investigate and assist further, but unfortunately none were provided and the packaging had already been discarded. Without evidence of damage or leakage, we’re unable to verify the claim.

We always encourage customers to contact us directly with photos immediately upon delivery so we can resolve genuine issues quickly and fairly.

Warm Regards,
The Fragrance Store

Rated 5 out of 5 stars

Perfect Service and a Great First Impression

I recently ordered the Oud Maracuja and had a great experience from start to finish. The fragrance arrived quickly with fast shipping, and it was very nicely packaged. I was also impressed that it came with a high‑quality atomiser, which made the whole experience feel premium. Overall, really happy with the service and would definitely order again.

April 25, 2026
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Reply from The Fragrance Store

Hello Idrees,

Thank you very much for your positive feedback and taking the time out to share your experience with us. We’re delighted to hear we made a strong impression on both our product and service.

We truly appreciate your support, and look forward to serving you again soon.

Warm Regards,
The Fragrance Store

Rated 5 out of 5 stars

Really happy with my purchase and came…

Really happy with my purchase and came very quick

April 26, 2026
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Reply from The Fragrance Store

Thank you very much for your positive review Rodney. We truly appreciate you taking the time out to share your great experience with us. Thank you once again for your support, we look forward to your next order.

Warm Regards,
The Fragrance Store

Rated 5 out of 5 stars

Seamless!

Packaging was great, no signs of any leakage and I could see it was handled with care. Atomisers were great quality and travel friendly. Would definitely purchase again, a great range of scents from all the major brands!

April 1, 2026
Unprompted review
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Reply from The Fragrance Store

Hello Zeshan,

We truly appreciate you taking the time out to leave us a review, and we’re pleased you had a great experience with us. We hope that we’re able to provide you with many more great experiences, as we’re looking to expand and provide even more products/services.

Thank you from us once again, we really appreciate your support.

Warm Regards,
The Fragrance Store

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