The Gem Tree Reviews 146

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent customer service from Katie and lovely products. I will definitely be back ordering again, thank you. Highly recommend this company 😊

Company replied

Rated 5 out of 5 stars

As per my note on the returns slip. I found The Gem Tree to be extremely helpful when I needed assistance re various products (I found the web-site a little unclear), James was informative and patie... See more

Rated 5 out of 5 stars

I was nervous about ordering my crystals online as what you see on the computer screen isn't always what you get - I need not have worried, every item was perfect and exactly what I was expecting. Th... See more

Rated 5 out of 5 stars

I ordered some runes recently and unknown to me there was a fault with the standard of the bags they were issued in. A nice chap from Gem Tree contacted me to advise accordingly and to see if I would... See more

Company details

  1. Gift Shop

Information provided by various external sources

At The Gem Tree you will find over 5000 products many of which are unique to us because we also design and manufacture our own range of jewellery. We hand select and source the very best to ensure quality is excellent at all times. Our prices range from only 99p to £399 and we offer free shipping on UK orders of £35 (under 1kg only). We aim to process and dispatch all orders within 24 hours but during busier times like Nov and Dec please allow 48 hours for dispatch.


Contact info

4.9

Excellent

TrustScore 5 out of 5

146 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

A Gem of a company

As per my note on the returns slip. I found The Gem Tree to be extremely helpful when I needed assistance re various products (I found the web-site a little unclear), James was informative and patient and super helpful... I returned my unwanted product with ease and re-ordered correctly which was delivered the following day! Does customer service get any better???? Not in my experience.

Well done - you're all Gems

June 9, 2014
Unprompted review
Rated 5 out of 5 stars

best spiritual site on the net, good prices good stuff, cant get any better

I like gemtree because everything is beautiful and you keep the cost so low I dont know how you do it, but you do and thats not something other sites do, ive been using your site for some time now, even my family have started buying me crystals and oils for gifts for birthdays and christmas, ive told my friends who 2 are into our world, its a successful bisness and please dont stop, namaste

May 9, 2014
Unprompted review
Rated 5 out of 5 stars

the gem tree has become an important part of my life

I have used the gem tree for quite a few years, and will continue to do so,I think there is something special knowing that these oils are so carefully worked out, with their delicate aromas, and they do the job ,
I love the way these oils are prepared, they are so pure and natural and great effort and love has been put into them The service is excellent, speedy delivery and well packed, I could never fault the gem tree, I also love the bigger bottle size now,
Angel Leesa and all that are involved thank you for giving me the person I am to day
Blessing

May 9, 2014
Unprompted review
Rated 5 out of 5 stars

Happy

Bought an Item for a great price. Was kept up to date with all the processing and shipping information. Item arrived carefully packaged and on time. Am happy with both the product and the service!

Thanks!!

May 6, 2014
Unprompted review
Rated 5 out of 5 stars

The real deal!

The website of The Gem Tree is truly well-made. It grasps your attention and curiosity. The service is excellent too. Having ordered an item, I can say the delivery arrived without delay or error. What you see is what you get!

May 1, 2014
Unprompted review
Rated 5 out of 5 stars

BEST SHOPPING EXPERIENCE EVER!

I have bought from The Gem Tree before, through Amazon, but could not find the product on the website so contacted The Gem Tree via e-mail. I received an immediate, positive and friendly reply. I constantly recommend people to The Gem Tree and of course will continue to be a customer myself.

April 28, 2014
Unprompted review
Rated 5 out of 5 stars

Trusted as ever!

I ordered some runes recently and unknown to me there was a fault with the standard of the bags they were issued in. A nice chap from Gem Tree contacted me to advise accordingly and to see if I would accept an alternative bag. He had to contact me twice as I didn't read the emails properly and finally had to give me a call. Now that's what I call customer service (and I work in a high pressured customer service environment), so I know what I'm talking about! The problem was resolved and I've actually ended up with a better bag.

April 22, 2014
Unprompted review
Rated 5 out of 5 stars

A REAL GEM OF A WEBSITE!

AN EXCELLENT FIND. NOT ONLY DO THEY HOUSE EVERY LOTION AND POTION IMAGINABLE FOR ALL REMEDIES/SOLUTIONS. BUT THEY GIVE GREAT ADVISE AND CUSTOMER SERVICE TOO. WELL IMPRESSESD!

April 2, 2014
Unprompted review
Rated 5 out of 5 stars

First Class Service

There was a problem with online payment by credit card but this was resolved by James, in admin, who forwarded the order to the inhouse team who had the order packed and ready to go when my cheque arrived. no problem is insurmountable with this company.

The goods were of excellent quality and I will be ordering again very soon.

March 17, 2014
Unprompted review
Rated 5 out of 5 stars

Perfect

Quick delivery, even though I live in the Netherlands. I also like the service that you get notified if something you want is back in stock.

March 13, 2014
Unprompted review
Rated 5 out of 5 stars

Exceptional service!!

I have always recieved exceptional and very friendly service, the assistants at The Gem Tree take time to resolve your concerns or facilitate your order n the most helpful and friendly manner, I wish all companies acted like thisit would make shopping a more pleasant experience!!

March 12, 2014
Unprompted review
Rated 5 out of 5 stars

Exactly what it says on the tin!

I always buy my lotions potions and oils from The Gem Tree. The service is always superb, with warm friendly emails and items always arrive speedily. I would recommend The Gem Tree very highly.

February 25, 2014
Unprompted review

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