The Guitar Marketplace Reviews 833

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting the excellent condition of the items received and the wide selection of unique and high-quality guitars available. Many appreciate the competitive pricing of entry tickets and the favorable odds of winning, making it an accessible way to acquire dream guitars. The website is consistently described as trustworthy and easy to use, enhancing the overall positive experience. However, some people were dissatisfied with the delivery service, mentioning significant delays in receiving their prizes, with some waiting weeks or even months without clear communication. A few customers also reported issues with prizes not arriving at all or difficulties in getting responses from the company regarding these delays.

What people talk about most

Product

Consumers generally express high satisfaction with the products, particularly the guitars. Many reviewers... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers praised the quick delivery,... See more

Website

Customers consistently note positive experiences with the website. Many reviewers describe it as a "great... See more

Competition

Reviewers highlight positive aspects of competition, with many customers expressing satisfaction after... See more

Price

Clients share positive opinions on price, often highlighting the affordability and value. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was originally an angry review as I had been waiting a long time for a prize and had received no contacts or updates. Today a member of the company has reached out to rectify the situation. He se... See more

Rated 4 out of 5 stars

It does what it says on the tin. My mate won a les Paul on the guitar marketplace and it was delivered the next day by Royal Mail ( because we live too far from you) and it was all set up ready to go,... See more

Rated 4 out of 5 stars

It's an ok site but can cost you a small fortune buying tickets to win a Les paul or a Martin guitar. Been trying for months, but gave up. They do keep you sweet by letting you win £5 credit to spend... See more

Rated 5 out of 5 stars

Entered on a whim a few hours before the comp ended, bought 10 tickets. Woke up next morning to find I had won, fantastic! Matt emailed to confirm everything and sort delivery. Arrived very well pac... See more


Company details

  1. Musical Instrument Store

Written by the company

Guitar Competitions & Giveaways in the UK!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

833 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Firstly yes they are legitimate and I…

Firstly yes they are legitimate and I won an awesome vintage telecaster which sounds great the only downsides were not great communications from the the team, just quite unresponsive compared to other similar websites I have won on, and when the guitar came 1 of the screws was loose and then I realised it was because 1 of the control panel screws and one of the bolts holding the switch in place had somehow been swapped round which is a pretty basic error to make with such a guitar! But other than that great guitar and I will return for more... hopefully a bass next

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Was really pleased

Was really pleased. Won a standard epiphone les paul after entering only a few comps. Coms was good and the guitar arrived really soon. 5*

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

I just like how ‘simple’ it is

I just like how ‘simple’ it is - you enter a competition and find out if you’ve won - simples!

I won an acoustic Taylor with these guys. Absolutely love it. Jacob was great to deal with. Great competitions with fantastic odds.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant - keep up the good work chaps.

TGM always has great (& very tempting) comps- often something a bit special compared to other sites who stick to run-of-the-mill 'high street' guitars. Lightning quick delivery on this latest win; won the PRS 594SC 10 top orange tiger on Thursday evening, guitar delivered to me on Saturday morning. Fabulous!

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Had a big surprise this morning.

Had a big surprise this morning when the postman came knocking at the door and seeing the box…🎸
I never thought I was going to win but there you go.
The guitar is a Gibson ES Supreme in Seafoam Green. Fantastic 🎸
I highly recommend TGM, won on Thursday and delivered Saturday.

January 18, 2025
Unprompted review
Rated 2 out of 5 stars

Not all great tones.

Until recently a fairly reliable site..not the greatest communication tbh but I’ve won both a Tele and PRS previously which came as described. I rec’d the site to friends. Then I won a Gretsch cb jr in Sep and got no response at all to emails about it being a few wks late. I was then initially told it ‘hadn’t been delivered to TGM’ before it was finally revealed later by Ben that TGM had posted it to the wrong address and they had issues retrieving it. I have to admit that seemed unlikely to me due to the tracking/signing of deliveries. I was then offered a considerably lower value Gretsch instead which I obviously refused.. Had to then wait 7 wks for another Gretsch cb jr to be acquired by TGM which was not in great condition before transit. Ben agreed and was good enough to give £100 as comp for the sub standard prize.
I put it behind me as a 1 off and then won some Roland headphones on Dec 9th which after a month and more unanswered emails was eventually delivered to a neighbour at my communal billing address instead of my confirmed shipping address. Luckily I received the prize this time.
Maybe not the best site of its kind but I have since received an apology for both incidents and Ben himself is always very helpful.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

I won on my fifth attempt

I won on my fifth attempt, had a punt every 6 months or so, which is not bad odds! Guitar came on 31st Dec after winning on 19th, pretty decent considering Xmas post. Good times! Gamble responsibility

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

I won the Gibson Les Paul!!

I won the Gibson Les Paul!!! Haha... well, that's really made my Christmas. It arrived so quickly as well - I won on the Thursday night draw and the postman delivered it on Tuesday morning. Ignore the one star review below; you all know that the idea of taking part is to have a chance to win in the draw, and I'm here to say AS A WINNER that the competitions are genuine and the guys have been very responsive and helpful. Good luck everyone, and thank you once again for the opportunity!

December 19, 2024
Unprompted review
Rated 1 out of 5 stars

To rate a competition is surely…

To rate a competition is surely impossible?
My experience is that I pay money to enter every week for several years and thus far I've one nothing.
Such is gambling, good or bad.
From a practical perspective, I have worked out that I spend enough money on the site over the years to buy the guitar that I would like!! I could be strumming it now!
I know that's not the point but unless you win, there are limited ways of looking at it.
Good selection of guitars. 'Love looking at the pictures!

November 24, 2024
The Guitar Marketplace logo

Reply from The Guitar Marketplace

Hi Steve,

As is stated in your review, payment is taken which enables you a chance to win every week. We must stress that this is a chance to win a guitar, and not a method of obtaining a guitar. For this reason we feel the 1-star rating to be an unfair judgement.

Let us know if we can help further.

Rated 5 out of 5 stars

The guitar marketplace are an amazing

The guitar marketplace are an amazing! You get a chance to win your dream guitar? When you win a guitar! The take care and send it well packaged with care! I have won a few guitars from Guitar Marketplace including! Gretsch white falcon. Gretsch guitar, fender guitars and a Jackson guitar! You can watch it live on Mondays and Thursdays! In which you can interact with the presenter and other people! Where you can have a laugh and joke and win! It’s my favourite time of the week! And great people work with this company! I highly recommend.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

These guys are the real deal

Was amazed to win my dream guitar a Gibson les Paul standard with these guys after only entering maybe 3 times?

These guys are the real deal. The guitar arrived packaged well. I've got it back after a set up/repair on the headstock (this is a common thing with second hand Gibson Les Pauls) and the guitar is sounding and playing beatifully

Th guitar was listed as 8 out of 10 on quality for this particular guitar . I'd probably say it was more a 6 out of 10. Regardless its a lot of guitar for the price of a ticket and after getting it sorted out with a set up. This guitar is going to be getting played on stage , in the studio and at home a lot!

Thank you so much to Keir, Ben and the team.

Hopefully I'll win another guitar at some point 😅

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Everythings great

Great site with a great range of guitars, I have won a couple and very pleased with the ones received.
The communication from Jacob is excellent.
Highly recommend.

November 30, 2024
Unprompted review

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