The Housing Helpline Reviews 8

TrustScore 4.5 out of 5

4.3

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Company details

  1. Legal Services

Written by the company

At The Housing Helpline, we specialise in managing housing disrepair claims and tenancy deposit claims throughout the UK. Our dedicated team is committed to delivering exceptional service, ensuring each client receives the highest level of care and attention. We strive to exceed expectations by making the claims process as straightforward and effective as possible. Trust The Housing Helpline to advocate for your rights and secure the outcomes you deserve.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8 reviews

5-star
4-star
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Rated 5 out of 5 stars

I'm not easy to be convincing

I'm not easy to be convincing, but he remain in contact with me even while I'm in abroad and he make sure I signed the documents. His customer service is excellent.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

I feel very fortunate to have received…

I feel very fortunate to have received the most amazing experience from Adam . He was more than helpful and supportive to me and guided me through this process with professional devotion and was totally sensitive about my situation. He is a credit to your team and should be highly valued. Jacqueline Kershaw.

September 4, 2024
Unprompted review
The Housing Helpline logo

Reply from The Housing Helpline

Thank you so much, Jacqueline, for your kind words! We’re delighted to hear that Adam provided such exceptional support and guidance. We’re proud to have him on our team and will be sure to share your lovely feedback with him. If there’s anything else you need, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Handled my case with care

Handled my case with care, and took time to analyse the specifics of my household, with intricate detail, the team was very helpful, and i highly recommend you use this service, thanks to dave, and the rest of the team.

September 3, 2024
Unprompted review
The Housing Helpline logo

Reply from The Housing Helpline

Thank you for your wonderful review! We’re glad Dave and the team could help you. We appreciate your recommendation!

Rated 5 out of 5 stars

Been amazing since the start

Been amazing since the start, always explained everything well always lovely and so helpful

August 29, 2024
Unprompted review
The Housing Helpline logo

Reply from The Housing Helpline

Thank you for your kind words! We’re delighted to hear you’ve had such a positive experience with us. We're always here to help!

Rated 5 out of 5 stars

Adam was super helpful and attentive in…

Adam was super helpful and attentive in assisting me with my disrepair query. As well as efficient

June 13, 2024
Unprompted review
The Housing Helpline logo

Reply from The Housing Helpline

Thank you for your feedback! We're glad to hear Adam was able to assist you efficiently with your disrepair query. We're always here to help!

Rated 5 out of 5 stars

S.MH…

They are really helpful and honest and great great customer services.

August 28, 2024
Unprompted review
The Housing Helpline logo

Reply from The Housing Helpline

Thank you for your kind words! We're so pleased to hear you had a positive experience with our team. We're always here to help!

Rated 5 out of 5 stars

They have been very helpful and polite…

They have been very helpful and polite and helped me get a claim

August 28, 2024
Unprompted review
The Housing Helpline logo

Reply from The Housing Helpline

Thank you for your feedback! We're glad to hear our team could assist you with your claim. If you need anything else, we're here to help!

Rated 5 out of 5 stars

Absolutely fantastic! Can’t recommend enough!!

Absolutely fantastic service from them. Was suffering with so many issues in my property and the council was not doing anything about it. I got in touch with the housing helpline and they helped me every step of the way.

August 1, 2024
Unprompted review
The Housing Helpline logo

Reply from The Housing Helpline

Thank you for your wonderful review! We're so happy we could support you through the process and help resolve the issues with your property. We're always here if you need us!

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