The Mill Shop Reviews 2,681

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The items arrived well packaged, feel like very good quality. They look very good now they are hanging. Only issue was delivery via Royal mail, advised 10:30 - 14:30, tracking system not working, ch... See more

Company replied

Rated 5 out of 5 stars

Reasonably priced and well-made curtains, ideal for our needs. Felt like a valued customer, informed every step of the way about availability and delivery and we were very lucky that the Yodel person... See more

Company replied

Rated 5 out of 5 stars

Fabulous company to buy from. I had to call customer services as needed alterations to both set of curtains and wasn’t sure how to do this. The lady was extremely helpful. I ordered two pairs of curta... See more

Company replied

Rated 5 out of 5 stars

Having been badly let down by another company with a paid for curtain order that failed to arrive (ongoing problem) we turned to the Mill Shop as the choice of patterns was very good and prices very c... See more

Company replied

Company details

  1. Window Treatment Store
  2. Curtain and Upholstery Cleaning Service
  3. Curtain Store
  4. Furniture Store
  5. Home Improvement Store
  6. Linens Store

Written by the company

At The Mill shop, we’re passionate about all things interior decor, fabrics, finding the latest trends and new designs. But there’s one priority that will always remain the most important to us - and that’s understanding your desire to update your home, in an affordable and stylish way. Bring your room together with our curtains, nets, voiles & more today. Shop Now! Choose from a wide range of curtains, cushions & more to create your ideal space. Wide range of colours. Made in the UK. Great customer service. We’re lucky to say that we have a variety of customers here at The Mill Shop, with continued support from those many generations that would have frequently visited our original little Mill Shop. We hope that you enjoy shopping with us, as much as we have loved creating The Mill Shop over the years. With family at heart, we cater for your home, as well as your kid’s (don’t miss the blackout ranges), your dad (he’ll like the thermal). Your nan (she loves our net range), aunt (made to measure voile) and second cousin twice removed (who doesn’t want a faux throw?). What we’re trying to say is, we are dedicated to offering an extensive variety here at The Mill Shop. We always have been, and we always will!


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Curtains and cushions

Curtains and cushions arrived promptly and we were very happy with the quality and service

January 28, 2025
The Mill Shop logo

Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 4 out of 5 stars

The quality of the product is good

The quality of the product is good. The tailoring to size really works well. Only issue is how long it took for the curtains to be delivered.

January 4, 2025
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Reply from The Mill Shop

Thank you for your 4 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

I was very pleased with the curtains I…

I was very pleased with the curtains I ordered from you. My friend came this morning to put the curtain

,

January 28, 2025
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

fast service

fast service, thank you
curtain well made and looks really nice

January 27, 2025
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 1 out of 5 stars

Avoid this company

I ordered 4 cushions through Debenhams. This company sent the wrong colour. Now refusing to collect the wrong ones and send out the correct ones. Debenhams are passing the buck even though I paid them. They want me to lug 4 cushions to the post office to return when I have back problems which is why I ordered online in first place. No customer service. Avoid this company

February 3, 2025
Unprompted review
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Reply from The Mill Shop

We are sorry to hear of the less than satisfactory experience and hope you will accept our sincerest apologies. We value our customers opinions and would like to thank you for bringing this to attention.

Rated 5 out of 5 stars

Great price

Great price, good updates on order progress. I will be using the Mill Shop again.

January 29, 2025
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

So pleased!...…

Sent for net curtains & big curtains with a pelmet,
All really nice, sent quickly, thank you x

January 27, 2025
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Good quality curtains

Not hung them up yet but they feel good quality and good value for money in the sale. Delivery took just a few days. No complaints so far.

January 27, 2025
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

I ordered a set of curtains and door…

I ordered a set of curtains and door curtain which I am delighted with, so much so that I did a second order soon after. The curtains are excellent value and just as shown in the pictures on the website. I am very pleased with how they look now they are hanging in my dining room and kitchen.
The order arrived very quickly and there was good communication and tracking so I knew when my parcel was going to arrive.
I also purchased 3 tablecloths which are all great as well.

January 25, 2025
Unprompted review
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Quality item bought from the mill shop

Quality item bought from the mill shop. Speedy dispatch and progress on your shipment. Highly recommend this seller and their products. 5* rated

January 20, 2025
Unprompted review
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 4 out of 5 stars

Excellent quality

The curtains and cushions are beautiful, I have only downgraded my stars because I waited for 4 hours on Monday for a parcel that didn't arrive, I was concerned and checked RM for 2 days but they arrived safely and in good condition on the Wednesday. I will order again.

January 23, 2025
Unprompted review
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Reply from The Mill Shop

Thank you for your 4 star review. We are really pleased you are happy with your purchase.

Rated 3 out of 5 stars

Refund process good

Although we didn't like the texture and colour of the curtains when they arrived, the process of return and receiving a timely refund has been good.

December 27, 2024
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Reply from The Mill Shop

Thank you for your 3 star review. We are really pleased your refund process was all ok.

Rated 5 out of 5 stars

Super pleased

Ordered 3 pairs of woven blackout pencil pleat curtains between Xmas and new year- they arrived by royal mail on 2 January! Was delighted the Latte colour was exactly as shown online. The curtains are very soft, 100% blackout and hang well - that said the cool iron did not remove the creases and folds (think this would only work after washing which, as line dry, is not an option this time of year). Used a medium hot iron with no problem. I bought in the end of year sale and paid less for all 3 pairs than I had been looking elsewhere for one. Have had very favourable comments and look far more expensive. Oh and an unexpected bonus the curtains do have a thermal element to them although they are not advertised as such.

December 27, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Curtains are good quality and as…

Curtains are good quality and as advertised. Very good value for money

December 28, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Fantastic all round

Great products, great prices and quick delivery - what more could you ask for!

January 5, 2025
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Great service

Great service

January 4, 2025
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

bedroom curtains

excellent service from start to finish and a good price would use again no problem

January 2, 2025
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Excellent service, excellent value!

Having been badly let down by another company with a paid for curtain order that failed to arrive (ongoing problem) we turned to the Mill Shop as the choice of patterns was very good and prices very competitive - delighted with the care and attention and even more so with the swift arrival of lovely curtains and cushions...thank you! Highly recommended!

November 28, 2024
The Mill Shop logo

Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Easy to use website

Easy to use website, prompt shipping and delivery. Good product.

December 14, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

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