This is my first time ordering from this company. They had a product that was out of stock at all the other online stores. So I went for it and was very impressed with the shipping. I live in Californ... See more
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I originally ordered a piece. Waited a week and it showed up broken. So i sent an email to stash shack an they immediately responded. I showed them pictures of the break and they immediately started p... See more
I’ve ordered more than a few times from stash shack and always great product at the right price. Today was first time I had an order arrive broken. I don’t even know how because it was packaged good b... See more
Extremely grateful to have found the Stash Shack. Their excellent policies and staff are really nice. Click on the "about us" tab to meet the owners. It helps make the positive experience that much b... See more
Company details
Information provided by various external sources
Your one stop Headshop!!!!
Contact info
Miami, United States
- 787.626.6172
- support@thestashshack.com
- thestashshack.com
horrible customer service been trying…
horrible customer service been trying to get in contact for almost a week and still no response…
May 1, 2022
Unprompted review
Reply from The Stash Shack
Hello Leonardo,
Thank you very much for your order.
We see you ordered on the 27th and received it in 3 business days, on May 2nd. Only 5 days passed since you ordered and you item was delivered. Are you still in need of assistance? Please let us know.
Thanks again
Great service
Great service! Fast shipping and the product arrived early. I purchased the UFO Induction heater and The Stash Shack had the best prices.
April 18, 2022
Item came and broke after 1 hit
Item came and broke after 1 hit. In my eyes this item came broken and I was told that I could get only get a warranty even though it was broken when it came to me because it broke after hardly a use.
April 12, 2022
Reply from The Stash Shack
Sorry to hear that you had an issue with your product. We received your email with the claim and immediately contacted you and opened a support ticket with the manufacturer for your convenience. Since this item was used our store policy states that the manufacturer will replace the item.
Product was recieved in excellent…
Product was recieved in excellent shape, prompt delivery 👌. Hope to be doing business there again.
April 4, 2022
Awesome customer service- the person I…
Awesome customer service- the person I spoke to had detailed understanding of the product and helped me get the most out of my purchase. Great product selection too!
March 24, 2022
Unprompted review
I ordered the Stundenglass globe!
I ordered the Stundenglass globe because I’m clumsy and broke one. I wasn’t sure if it was going to be off brand because the price on The Stash Shack was extremely low! It finally came and it was the Stundenglass brand! I was shocked and super amazed. I will be back for another one!
March 21, 2022
TSS support is terrible
I was sent the incorrect item - and so far TSS customer support has been nothing less than non-responsive. I have tried calling, emailing, Facebook messaging and their live chat. This is quickly approaching the 1 hour mark, and I have yet to be acknowledged.
March 21, 2022
Unprompted review
Reply from The Stash Shack
Sorry that you had an issue with your order. We received your email regarding the incorrect item and responded within 2 hours and took care of your issue. You had your correct product that same week. Let us know if we can be of any further assistance.
fast shipping and happy with my purchase
March 16, 2022
Great website
The customer service is amazing! I recently had some complications with one of their Terp Slurpers (was completely on me). I reached out to them and within three days they reached me back and were very helpful. After I showed them some pictures they were kind enough to send a replacement. Highly recommend this website!
March 15, 2022
Love the product!!
Love the product!!! Loved the price!! Shipping time was quick and easy and customer service was great!!
March 10, 2022
Great customer service and prices
I got a UFO induction heater and it started malfunctioning within a week. I emailed Stash Shack and they got back to me very quickly and the unit is being replaced. Excellent communication and their prices were the best I found on the internet. I'll buy from them again with confidence.
March 8, 2022
great price and service
March 8, 2022
Did they’re job
February 13, 2022
This place and it’s items are second to…
This place and it’s items are second to none. Absolutely love my item and selections at hand. Friendly and knowledgeable staff are always ready to guide you through the process. Definitely my favorite and can honestly and highly recommend this shop. Thank you very much for your kind help. I will be visiting shop more often. Keep up the great work.
February 8, 2022
Excellent fast service and shipping.
February 8, 2022
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