Thomas Whiting Ltd Reviews 262

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making every interaction pleasant and straightforward. The service provided is frequently highlighted as outstanding, with many people appreciating the personalized and supportive approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the company goes above and beyond to ensure a stress-free process. People consistently mention feeling well-informed and guided through every step, with all questions answered patiently and clearly. The dedication and hard work of the team are often cited as key factors in achieving positive outcomes, with many customers expressing gratitude for making their goals a reality.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for their helpfulness,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the professionalism,... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

User experience

Consumers find the user experience to be positive, highlighting a seamless and stress-free journey from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were buying under quite unusual circumstances, and Jenna made everything feel so much easier and more straightforward. When things became challenging, she never gave up, she stayed positive, soluti... See more

Company replied

Rated 5 out of 5 stars

If you want a mortgage broker that will go above and beyond then look no further than Jenna Salmon. Outstanding service … when one mortgage offer fell through she immediately went to work to find anot... See more

Company replied

Rated 5 out of 5 stars

Great advisors and the guardians of change throughout our ten years of home ownership. We recently wanted to use some equity to make home improvements. A ten minute phone call and 15 second approval p... See more

Company replied

Rated 5 out of 5 stars

Hugh thanks to Jenna Salmon for assisting finding a lender for our remortgage to purchase another property. She has been incredibly helpful, patient and supportive from the beginning and we hone... See more

Company replied


Company details

  1. Financial Consultant
  2. Life Insurance Agency
  3. Mortgage Broker

Written by the company

Thomas Whiting Ltd – Independent Financial Advisers in Bolton, Serving the North West & UK Thomas Whiting Ltd is an independent financial advisory firm based in Bolton, providing trusted financial advice to clients across the North West of England and throughout the UK. We help individuals, families, and business owners make confident, informed decisions about their finances with clear, jargon-free advice. We specialise in pensions and retirement planning, investments, mortgage advice, and financial protection, offering a fully joined-up approach tailored to your personal circumstances and long-term goals. Why Choose Thomas Whiting Ltd? Independent Financial Advice – Whole-of-market advice, not tied to any provider Bolton-Based Advisers – Supporting local clients across Bolton, Greater Manchester, and the North West UK-Wide Service – Remote advice available for clients nationwide Personalised Financial Planning – Advice tailored to your goals, not generic solutions Experienced & Trusted – Clear, transparent advice you can rely on Ongoing Support – Long-term relationships with regular reviews as your needs change Our Financial Advice Services Pensions & Retirement Planning – Pension reviews, consolidation, and retirement income planning Investment Advice – Bespoke investment strategies aligned to your risk profile and objectives Mortgage Advice – First-time buyers, remortgages, home movers, buy-to-let, and complex cases Protection & Insurance – Life insurance, critical illness cover, and income protection At Thomas Whiting Ltd, we combine local expertise in Bolton with the ability to advise clients across the UK, delivering professional, reliable, and easy-to-understand financial advice. Visit www.thomaswhiting.co.uk to speak with an independent financial adviser and start planning your financial future today.


Contact info

5.0

Excellent

TrustScore 5 out of 5

262 reviews

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Rated 5 out of 5 stars

I asked a friend/watate agent for a…

I asked a friend/watate agent for a good mortgage advisor that could deal with somebody that didn’t have a clue about mortgages and rates etc. that’s exactly what I got with Zoe.

She called as soon as I asked and I’ve been in touch periodically ever since, keeping me updated and informed.

The whole thing from start to finish has been seamless and there isn’t a thing you will ask her that she doesn’t have the answer too.

Extremely easy to get on with, with as much or as little interaction as you need.

I’ve always been out off applying for mortgages etc due to technicalities and lack of Knowledge but you don’t really need to worry about that with Zoe around. She’ll talk you through everything and ensure it all makes sense.

A faultless service

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent firm

From start to finish danny has helped me through the whole process even messaging me when he was on holiday with advice and help I can't recommend these guys enough if you need a mortgage sorting out don't go anywhere but here I mean that you won't be disappointed absolute pleasure and fantastic service

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

What a legend..

Came to Daniel for a mortgage for our first time using his company and I can not believe how stress free and easy the process has been!! From the bottom of our hearts we can’t thank you enough for going above and beyond for us on days off and out of office hours!! I can’t recommend you guys enough you’ve been a dream and it’s about time we sent someone decent our money to do a proper job!! Hoping to continue a great relationship going forward.
Rach & Ben

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

We came to Jenna for help getting our…

We came to Jenna for help getting our first mortgage, and she has been amazing throughout. Reliable, quick, and doesn’t charge you the earth. She took all the stress away from me and my husband while sorting everything for us.
We honestly can’t thank her enough for what she has done. Highly recommend! 😊

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Jenna Salmon - Mortgage and Protection Broker

Jenna has been absolutely amazing throughout this whole process.
As first time buyers, we did not have a clue how anything worked. Jenna has guided us through the process step by step and supported us along the way.
Jenna has made the experience so easy for us and has answered all of our questions along the way.
She has been very thorough and very quick when sorting everything.
I could not recommend her enough!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Jenna!

We contacted Jenna about our mortgage that we have left till the last minute to renew. She was straight on the phone and managed to sort a great deal with us the same day. We used Jenna for our last renewal and service is still as efficient, we wouldn’t go anywhere else! Thank you Jenna for taking the stress out of a big commitment!

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service


I was extremely nervous purchasing a house on my own, Jenna Salmon made the process worry free. She was there every step of the way, very efficient and informative, always at the end of the phone and putting my mind at ease. I couldn’t have done this without her - she went above and beyond I will be eternally greatful! Thankyou Jenna!

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

My financial advisor was zoe Dixon…

My financial advisor was zoe Dixon words can not describe how professional and efficient she was start to finish I wouldn't ever go anywhere else for mortgage or financial advise and will and have already recommended zoe to my family and friends keep up the good work zoe and thank you for everything your a star 🌟

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

5* service

Danny helped us recently with our remortgage, got straight on with it and just over 48 hours we had our mortgage offer. Very helpful and very pleasant to speak to. I will definitely recommend him!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend Jenna enough

Couldn't recommend Jenna enough! As first time buyers it felt as though myself and my partner were stepping into the unknown, but Jenna made the whole process so easy with no stress whatever. Always available and super quick with every step of the way.
Mortgage secured and away we go!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Stress free experience

Honestly such a great experience from start to finish. Everything was explained clearly, communication was spot on, and I always felt like I knew exactly what was happening.

Jenna was quick to respond, super organised, and just made the whole process feel straightforward and calm. What could have been stressful felt completely manageable. I wouldn’t hesitate to recommend her.

February 19, 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for your kind words. We're really pleased to hear the process felt clear and stress-free for you. Jenna works incredibly hard to keep everything organised and make sure clients always know what’s happening, so your feedback means a lot. We truly appreciate the recommendation.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

I can’t recommend my mortgage broker Jenna Salmon at Thomas Whiting ltd highly enough. The whole process has been incredibly efficient, quick and completely smooth from start to finish.

My adviser has been absolutely lovely to deal with and has kept me updated every single day, which made the whole experience feel stress-free and reassuring. Nothing was ever too much trouble and everything was explained clearly along the way.

What can often feel like a complicated process couldn’t have been any smoother thanks to their professionalism and support. I’m so grateful for all the help and would highly recommend them to anyone looking for a reliable and friendly mortgage broker.

for a first time buyer I was so nervous going into the process but Jenna has been unbelievable and I will be forever grateful 

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Daniel helped me buy my first home he was amazing. He communicated every step of the way with me, he was prompt, professional and could not do enough for me answering all my questions.
I was so nervous and felt overwhelmed initially about the whole house buying process and he put me at complete ease.
Thank you Daniel.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Jenna Salmon

Hugh thanks to Jenna Salmon for assisting finding a lender for our remortgage to purchase another property.
She has been incredibly helpful, patient and supportive from the beginning and we honestly could not have managed quite so easily or smoothly without Jenna’s assistance.

We will definitely be asking for her assistance again for our next project.

Ged and Lisa
Bury.

March 4, 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you Ged and Lisa for your kind review.

We're delighted Jenna was able to support you with your remortgage and help make the process smooth while securing the funding for your next property purchase. She always goes the extra mile for clients and it’s great to see that recognised.

We look forward to helping you again with your next project.

Thanks again for trusting her with your mortgage arrangements.

Rated 5 out of 5 stars

Zoe Dixon was really helpful in the…

Zoe Dixon was really helpful in the whole process, kept me informed and did it quick. I will definitely will be coming back to Zoe again for any future properties.

March 3, 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you for your great review.

We're really pleased Zoe was able to support you throughout the process and keep everything moving quickly while keeping you fully informed along the way.

We look forward to her helping you again with any future property purchases

Rated 5 out of 5 stars

Very helpful and friendly

10/10 experience, helped me through the whole process of getting a mortgage very fast responses and very easy to deal with. Will definitely be recommending to everyone looking to purchase a property

February 25, 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for your kind words!

I’m really pleased to hear you found the process smooth and straightforward. It was a pleasure helping you secure your mortgage, and I’m glad the communication and speed made a difference.

Your recommendation genuinely means a lot — and if you ever need anything in the future, whether it’s remortgaging, protection, or general advice, I’m always here to help.

Wishing you all the best in your new home!

Rated 5 out of 5 stars

5*service from start to finish

5*service from start to finish
Would recommend Daniel to friends and family

February 13, 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for your kind words and 5-star review for Danny.

I’m really pleased you were happy with the service from start to finish. Your recommendation to friends and family genuinely means a lot — it’s the biggest compliment Danny can receive.

Rated 5 out of 5 stars

Smooth stress free experience.

I was guided through every aspect of my remortgage and given helpful advice throughout I felt very supported and felt that nothing was too much.
Zoe Dixon was polite, helpful and respectful to us and our situation and found us the perfect deal.
Zoe went out of her way to make the whole process smooth and stress free and was always available if I had any questions.

February 16, 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for your kind words.

We’re delighted to hear that your remortgage experience felt smooth and stress free — that’s exactly what we aim to deliver for every client. Zoe will be especially pleased to know you felt fully supported and well guided throughout the process.

We truly appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.

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