Thomas Whiting Ltd Reviews 262

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making every interaction pleasant and straightforward. The service provided is frequently highlighted as outstanding, with many people appreciating the personalized and supportive approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the company goes above and beyond to ensure a stress-free process. People consistently mention feeling well-informed and guided through every step, with all questions answered patiently and clearly. The dedication and hard work of the team are often cited as key factors in achieving positive outcomes, with many customers expressing gratitude for making their goals a reality.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for their helpfulness,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the professionalism,... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

User experience

Consumers find the user experience to be positive, highlighting a seamless and stress-free journey from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were buying under quite unusual circumstances, and Jenna made everything feel so much easier and more straightforward. When things became challenging, she never gave up, she stayed positive, soluti... See more

Company replied

Rated 5 out of 5 stars

If you want a mortgage broker that will go above and beyond then look no further than Jenna Salmon. Outstanding service … when one mortgage offer fell through she immediately went to work to find anot... See more

Company replied

Rated 5 out of 5 stars

Great advisors and the guardians of change throughout our ten years of home ownership. We recently wanted to use some equity to make home improvements. A ten minute phone call and 15 second approval p... See more

Company replied

Rated 5 out of 5 stars

Hugh thanks to Jenna Salmon for assisting finding a lender for our remortgage to purchase another property. She has been incredibly helpful, patient and supportive from the beginning and we hone... See more

Company replied


Company details

  1. Financial Consultant
  2. Life Insurance Agency
  3. Mortgage Broker

Written by the company

Thomas Whiting Ltd – Independent Financial Advisers in Bolton, Serving the North West & UK Thomas Whiting Ltd is an independent financial advisory firm based in Bolton, providing trusted financial advice to clients across the North West of England and throughout the UK. We help individuals, families, and business owners make confident, informed decisions about their finances with clear, jargon-free advice. We specialise in pensions and retirement planning, investments, mortgage advice, and financial protection, offering a fully joined-up approach tailored to your personal circumstances and long-term goals. Why Choose Thomas Whiting Ltd? Independent Financial Advice – Whole-of-market advice, not tied to any provider Bolton-Based Advisers – Supporting local clients across Bolton, Greater Manchester, and the North West UK-Wide Service – Remote advice available for clients nationwide Personalised Financial Planning – Advice tailored to your goals, not generic solutions Experienced & Trusted – Clear, transparent advice you can rely on Ongoing Support – Long-term relationships with regular reviews as your needs change Our Financial Advice Services Pensions & Retirement Planning – Pension reviews, consolidation, and retirement income planning Investment Advice – Bespoke investment strategies aligned to your risk profile and objectives Mortgage Advice – First-time buyers, remortgages, home movers, buy-to-let, and complex cases Protection & Insurance – Life insurance, critical illness cover, and income protection At Thomas Whiting Ltd, we combine local expertise in Bolton with the ability to advise clients across the UK, delivering professional, reliable, and easy-to-understand financial advice. Visit www.thomaswhiting.co.uk to speak with an independent financial adviser and start planning your financial future today.


Contact info

5.0

Excellent

TrustScore 5 out of 5

262 reviews

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Rated 5 out of 5 stars

Amazing

So glad we used jenna for our first morgage. We was abit nervous but we instantly felt at ease after speaking with jenna. Fast and professional but also caring of our concerns. I would highly recommend for a friendly and smooth experience.

January 21, 2025
Unprompted review
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Reply from Thomas Whiting Ltd

Thanks for the review Michael, Jenna is always happy to help

Rated 5 out of 5 stars

Cheers Danny for getting me the best deal

Cheers Danny for all your help and getting me the best deal. I would have not found the rate you got me by myself. Will 100% be using for all my renewals in the future. Highly recommend - a great broker who will answer any questions you have as a first time buyer and won't take a penny until the time is right.

January 14, 2025
Unprompted review
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Reply from Thomas Whiting Ltd

Glad Danny could assist JV

Rated 5 out of 5 stars

Highly recommend Jenna who made…

Highly recommend Jenna who made remortgaging our house a breeze.
Very knowledgeable quick and efficient.
Will definitely be using again when we need to remortgage.

December 11, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thanks Hayley

Rated 5 out of 5 stars

Outstanding service from an incredible mortgage advisor

I cannot recommend Jenna highly enough! From start to finish, they provided exceptional service, making the entire mortgage process seamless and stress-free. Their knowledge and expertise were evident from the very first conversation, and they took time to explain every detail in a way that was easy to understand.

What stood out the most was their genuine care and dedication. They went above and beyond to find the best mortgage deal tailored to my needs, keeping me informed at every step. Their professionalism, responsiveness and friendly approach made a complex process feel effortless.

If you’re looking for a mortgage advisor who truly has your best interest at heart, look no further than Jenna. Thank you for everything.

December 11, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thanks Zoe, so pleased Jenna could help

Rated 5 out of 5 stars

Completed on my house today

Completed on my house today. I went to see Danny a few weeks ago, from start to finish he was bang on! Highly recommend

James melly

December 6, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Enjoy your new Home James

Rated 5 out of 5 stars

Jenna was absolutely great

Jenna was absolutely fantastic from start to finish with your mortgage. As first time buyers it was daunting but Jenna made it so smooth even working while she was away. Would highly recommended to anyone looking for a mortgage

November 27, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Happy To Help Izaak

Rated 5 out of 5 stars

Impeccable service!!

As a first-time buyer, I was naturally anxious about the mortgage process and had countless questions. From the very beginning, Jenna was outstanding—super helpful, fast, and incredibly friendly. Her service was efficient and thorough, and nothing was ever too much trouble. She even kept me updated during her annual leave and on weekends, which speaks volumes about her dedication. It’s no surprise she’s won awards—her service is truly impeccable. I wouldn’t hesitate to recommend her to others and have already passed her details to a friend. Thank you, Jenna, for making the process seamless and stress-free!

November 30, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Glad Jenna could help and feel free to share her details with others

Rated 5 out of 5 stars

Jenna made our mortgage application an…

Jenna made our mortgage application an absolute breeze. Found us the best deal and made the whole process so quick and easy. Thank you so for all your help. Couldn’t recommend you enough ☺️

November 27, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thanks for your support Hope

Rated 5 out of 5 stars

Best Mortgage Broker there is!

Absolutely fantastic experience working with Jenna Salmon as my mortgage broker! From start to finish, Jenna was incredibly speedy, making the entire process seamless and efficient. Her communication was clear and timely, ensuring I was always in the loop with what was happening. What really impressed me was how proactive she was in providing regular updates, so I never had to chase her for information.

She also went above and beyond by finding me a better rate than I initially expected, saving me money in the long run. Throughout the entire process, her customer service was exceptional—attentive, friendly, and always willing to answer any questions I had. I truly felt like I was in great hands the whole time.

I highly recommend Jenna to anyone looking for a mortgage broker who is professional, knowledgeable, and genuinely cares about getting the best deal for her clients. 5 stars all the way!

November 4, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you Cheryl for the review glad we help you throughout this process

Rated 5 out of 5 stars

Amazing service

We honestly cant fault Danny’s fantastic service from start to finish. He went above and beyond to secure our mortgage and thanks to him we’re going to be the proud owners of our dream home. The communication was brilliant and the tireless work Danny put into getting us across the line, truly was outstanding! We highly recommend Danny to anyone looking at a mortgage. Thanks again Dan ☺️

October 24, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you Alyce for the review

Rated 5 out of 5 stars

The best in the business

I honestly didn’t think we’d be accepted for a mortgage with our circumstances but some how, Jenna managed to find us one! It was so easy to do too (from our side anyway) we just sent Jenna our information and she did the rest!! Highly recommend Jenna, she’s so down to earth and I didn’t feel silly asking any questions! Thank you so much.

September 24, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you Michelle for the review glad we could get you what you needed.

Rated 5 out of 5 stars

We couldn’t thank Jenna Salmon enough…

We couldn’t thank Jenna Salmon enough for everything she has done for us!
We are now first time home owners thanks to Jenna🥰

Jenna was a massive help for us as we had so many questions but she always answered them quickly and helped us in any way she could.

Thank you so much Jenna, we really appreciate all of your help and we can’t wait to start the process again on our next house very soon! 😃

September 30, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you so much for the review

Rated 5 out of 5 stars

5 stars for a reason!

What can I say, the absalute best Financial / Mortgage advice we have ever had!

From initial contact to acceptance and completion, the whole process was as near effortless on our behalf we have ever experienced!

Daniel Salmon, our advisor / broker was a pleasure to deal with and it is apparent he has a vast wealth of experience and knowledge in his particular genre of expertise.

Long story short, we had to take extra money out over the pandemic as I was out of work.

We have just remortgaged and consolidated using Thomas Whiting with Daniel Salmon as advisor / broker.

He found us a Morgage that at my request extended the current duration an extra year.
All in all this gave us a saving between us, of just under £800 a month!

And that's it, we are over the moon with this, a Morgage with a reputable bank, Barclays, and saving a massive amount in the process!

Massive thanks to Thomas Whiting and heartfelt thanks to Daniel Salmon.

We can't thank you enough!

Roland & Dawn.

July 26, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you Roland and Dawn for lovely review

Rated 5 out of 5 stars

Danny was very professional in helping…

Danny was very professional in helping us to remortgage and getting a new home.
Any questions i had he answered them straight away.
Cant recommed him highly enough to anyone who needs mortgage or pension advise

September 26, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you Gaenor for your review glad we could help

Rated 5 out of 5 stars

Phenomenal!!!!

From start to finish I have had nothing but excellent service from this company, Daniel has been there every step of the way for us in all aspects of our remortgage, I could not recommend them any higher than 10 out of 10, friendly swift to return any answers needed and explained everything we didn't understand.
Thank you and you have helped ease a weight of our shoulders

September 23, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you so much Martin for great review

Rated 5 out of 5 stars

Honestly Daniel is amazing he did…

Honestly Daniel is amazing he did everything he could to help us get our mortgage on our dream house
Always quick to respond to messages and so helpful
Could not recommend him enough
Thankyou again for everything

September 23, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you Francesca for the lovely review

Rated 5 out of 5 stars

5 Star Broker!

I've found it incredibly difficult to remortgage due to past mistakes with managing my credit. Jenna made what was a nightmare situation into a dream, incredibly supportive, communication was amazing, any bump in the road she smoothed over with ease and secure me a deal I never thought I'd get. Overall has been an absolute pleasure to work with. Paying her fee felt like I was doing her an injustice because she's worth so much more. Fantastic person all round. Could recommend enough and have not just recommended but INSISTED, friends and family contact Jenna before looking elsewhere.

September 1, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you Sean for the review

Rated 5 out of 5 stars

Thomas Whting took all the stress and…

Thomas Whting took all the stress and hassle out of applying for my mortgage. Very professional and efficient. And always on hand to answer any questions. A truly excellent service. Thanks.

May 16, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you Rachel

Rated 5 out of 5 stars

What can I say about Danny

What can I say about Danny. Absolutely brilliant from the initial start of getting my second mortgage all the way to the end completion. Was there whenever I had any enquiries and explained things really simply to make the process as least stressful as possible. He would chase up the solicitors to see anything was running smooth and sort issues out if there was any. Would highly recommend with very fair prices. Thanks a lot

September 8, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you Chris for the review

Rated 5 out of 5 stars

Amazing service from Jenna Salmon

Jenna salmon has been amazing from the offset. We only have a 5% deposit so asked my partner to enquire if it would be possible to have a mortgage. Jenna advised wouldn’t be an issue and within 2 days we had an offer in principle I couldn’t believe it.
We found a house two weeks later Jenna was on holiday but still put the wheels in motion and in total I think it’s been four weeks we have a mortgage offer valuation done.
Jenna is patient as I have loads of silly questions, approachable, available all the time almost daytime, evenings and weekends at times and like I said whilst she was on holiday
I am a stressy person but this process has been stress free due to Jenna. She has guided us and kept us informed throughout the whole process and
I can’t thank her enough she’s amazing.

September 2, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you Zoe for the so glad we could help

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