Thomas Whiting Ltd Reviews 262

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making every interaction pleasant and straightforward. The service provided is frequently highlighted as outstanding, with many people appreciating the personalized and supportive approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the company goes above and beyond to ensure a stress-free process. People consistently mention feeling well-informed and guided through every step, with all questions answered patiently and clearly. The dedication and hard work of the team are often cited as key factors in achieving positive outcomes, with many customers expressing gratitude for making their goals a reality.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for their helpfulness,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the professionalism,... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

User experience

Consumers find the user experience to be positive, highlighting a seamless and stress-free journey from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were buying under quite unusual circumstances, and Jenna made everything feel so much easier and more straightforward. When things became challenging, she never gave up, she stayed positive, soluti... See more

Company replied

Rated 5 out of 5 stars

If you want a mortgage broker that will go above and beyond then look no further than Jenna Salmon. Outstanding service … when one mortgage offer fell through she immediately went to work to find anot... See more

Company replied

Rated 5 out of 5 stars

Great advisors and the guardians of change throughout our ten years of home ownership. We recently wanted to use some equity to make home improvements. A ten minute phone call and 15 second approval p... See more

Company replied

Rated 5 out of 5 stars

Hugh thanks to Jenna Salmon for assisting finding a lender for our remortgage to purchase another property. She has been incredibly helpful, patient and supportive from the beginning and we hone... See more

Company replied


Company details

  1. Financial Consultant
  2. Life Insurance Agency
  3. Mortgage Broker

Written by the company

Thomas Whiting Ltd – Independent Financial Advisers in Bolton, Serving the North West & UK Thomas Whiting Ltd is an independent financial advisory firm based in Bolton, providing trusted financial advice to clients across the North West of England and throughout the UK. We help individuals, families, and business owners make confident, informed decisions about their finances with clear, jargon-free advice. We specialise in pensions and retirement planning, investments, mortgage advice, and financial protection, offering a fully joined-up approach tailored to your personal circumstances and long-term goals. Why Choose Thomas Whiting Ltd? Independent Financial Advice – Whole-of-market advice, not tied to any provider Bolton-Based Advisers – Supporting local clients across Bolton, Greater Manchester, and the North West UK-Wide Service – Remote advice available for clients nationwide Personalised Financial Planning – Advice tailored to your goals, not generic solutions Experienced & Trusted – Clear, transparent advice you can rely on Ongoing Support – Long-term relationships with regular reviews as your needs change Our Financial Advice Services Pensions & Retirement Planning – Pension reviews, consolidation, and retirement income planning Investment Advice – Bespoke investment strategies aligned to your risk profile and objectives Mortgage Advice – First-time buyers, remortgages, home movers, buy-to-let, and complex cases Protection & Insurance – Life insurance, critical illness cover, and income protection At Thomas Whiting Ltd, we combine local expertise in Bolton with the ability to advise clients across the UK, delivering professional, reliable, and easy-to-understand financial advice. Visit www.thomaswhiting.co.uk to speak with an independent financial adviser and start planning your financial future today.


Contact info

5.0

Excellent

TrustScore 5 out of 5

262 reviews

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Rated 5 out of 5 stars

Mortgage Renewal - Great Service

Danny has been amazing helping us renew our mortgage. Offers such a good and professional service.
Such a quick response, within an hour of sending a message I received a response and then 20 mins later the best deal was issued to us. The renewal was sorted within 24 hours. Super quick.
So much easier than dealing with banks and pushy people.
We will definitely be recommending Danny to our friends and family.

May 29, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the fantastic review.

We’re delighted to hear Danny made your mortgage renewal quick, easy, and stress-free. Fast responses, great deals, and avoiding the hassle of banks is exactly what we aim to provide.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

Jenna Salmon, invaluable!

I have received amazing help from Jenna Salmon when I sought her advice for a new mortgage. This was to replace my current one, when my fixed rate ends. Fantastic prompt messages and advice, invaluable support in finding me the right mortgage. Thanks so much! Highly recommended!

May 14, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the lovely review.

We’re really pleased to hear Jenna was able to provide such prompt, valuable support and help you secure the right mortgage as your fixed rate came to an end.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

Carers - Mortgage Secured

Sharing my experience in the hope it helps others in similar situation.
Daniel has been a star with helping me secure my mortgage, under very difficult circumstances.
Being a single mum of 2 SEN children, one of which is registered disabled means I had to quit my full time job to be a full time carer, which as you can appreciate has been incredibly difficult. Needing to buy a new home and needing to get a new mortgage to be arranged caused a monumental challenge for Daniel because most lenders don't help people in my situation. This obviously infuriates me, because with perfect credit, no finance and a substantial deposit from the sale of the house I could no longer afford, I presented Daniel with a substantial challenge.
Yet again he's come through. Mortgage secured on a new affordable home for me and my children which gives me security and stability which we desperately need.

May 14, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you so much for sharing such a powerful and heartfelt review.

We’re incredibly pleased Daniel was able to support you through such challenging circumstances and secure a mortgage that gives you and your children the stability and security you deserve. His persistence, understanding, and determination to find solutions truly make a difference in cases like yours.

Thank you for trusting us with something so important — we wish you and your family all the very best in your new home.

Rated 5 out of 5 stars

Fantastic service

I had the pleasure of Jenna Salmon getting me the best deal for my remortgage, I couldn’t be more happier with the service I received. From start to finish she was incredibly responsive she took the time out on her day of rest to get me the best deal . I will definitely be recommending her to friends. Great work Jenna

May 12, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the fantastic review.

We’re delighted to hear Jenna was able to secure you the best deal on your remortgage and provide such responsive support from start to finish. Her commitment to going the extra mile really does make a difference.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

Jenna Salmon....well what an amazing…

Jenna Salmon....well what an amazing ...hardworking...very patient lady she is...we needed help very quick & she was straight onto it....simplified all the jargon for us & explained the process every step of the way.....this lady has worked wonders for us . We cannot thank her enough for all her help over past few week it's not been an easy task for her but the lady keeps going & keeps her word....doesn't give false hope just good honest advice & help....thank you ....we will recommend to anyone !!

May 3, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you so much for the wonderful review.

We’re delighted to hear how supportive, patient, and honest Jenna was throughout what sounds like a challenging process. Clear explanations and genuine advice are exactly what we stand for.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

First time buyers

As first time buyers we did not know anything about mortgages. Jenna ran us through everything step by step and any struggles we had she guided us in the right direction. She has been amazing help these past few weeks. We would definitely recommend Jenna. Thank you so much.

May 3, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the lovely review.

We’re so pleased Jenna was able to guide you step by step and support you through any challenges along the way. Making everything clear and manageable for first-time buyers is exactly what we aim for.

Thank you for the recommendation, and congratulations on your new home.

Rated 5 out of 5 stars

Dealt with Jenna Salmon for several…

Dealt with Jenna Salmon for several months, we had multiple property changes and changes of circumstances like changing jobs etc and Jenna was amazing at dealing with every single situation. She was very professional yet friendly and as first time buyers not knowing much about the mortgage process she helped us understand every step and addressed any all our concerns. can’t fault her definitely recommend!

May 1, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the lovely review.

We’re really pleased Jenna was able to support you through multiple changes and keep everything on track. Her professional yet friendly approach and clear explanations really do make a difference, especially for first-time buyers.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

As first time buyers we were nervous

As first time buyers we were nervous, especially given how the market and financial climate is at the moment. The service we received from Dan was second to none, guiding us through the whole mortgage process. He's extremely knowledgeable and personable, taking time to answer all our questions no matter how stupid they may have been (I'm sure they were as we didn't really know what to expect). Thanks for the help Dan and I will definitely be recommending you to everyone I know in future :)

April 25, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the lovely review.

We’re really pleased Dan was able to guide you through the process and put you at ease as first-time buyers, especially in the current market. Taking the time to answer every question and make things clear is exactly what we aim for.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

Outstanding service!!

This was my first time of dealing with Dan. I was naturally worried about my existing mortgage coming to an end in June. A very helpful and extremely swift service by Dan was provided. My mortgage was literally sorted in minutes with a great rate. Extremely quick service. Very professional and a great rate in place. Have already recommended to all my friends and family members. Thank you for making
the mortgage renewal an easy process. Amazing service thank you again!!

April 15, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you so much for the fantastic review.

We’re delighted to hear Dan was able to make your mortgage renewal quick, easy, and stress-free, especially with your rate coming to an end. Securing a great deal swiftly is exactly what we aim for.

Thank you for the recommendations — it’s very much appreciated.

Rated 5 out of 5 stars

Jenna salmon

As a first time buyer it was a bit daunting at first, after contacting Jenna i was at ease as she made the whole process from start to finish seamless. I Would highly recommend Jenna to anyone. 10/10

April 8, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the great review.

We’re really pleased Jenna was able to put you at ease and make the whole process seamless from start to finish.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

100% recommend Jenna’s service.

I was recommended Jenna and Daniel’s service through a friend and I’m so happy that I went with them. Jenna explained everything to me as a first time buyer and made me feel so at ease. She was so quick and thorough every step of the way and kept me updated throughout it all.
I loved that no question was a daft one and that she was completely approachable and attentive throughout the process.
I would 100% recommend Jenna to anyone buying a house, she was honestly amazing!

March 28, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the lovely review.

We’re delighted to hear Jenna made you feel at ease as a first-time buyer and kept everything clear, quick, and well communicated throughout. Making sure no question feels daft and clients feel fully supported is exactly what we aim for.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

For a first time buyer I wasn’t sure…

For a first time buyer I wasn’t sure what to do or where to start, Daniel was very helpful and understanding and did everything and more to help me, would highly recommend and couldn’t thank him enough!

March 26, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the lovely review.

We’re really pleased Daniel was able to guide you as a first-time buyer and make the process clear and manageable from start to finish.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

5* Service from Jenna Salmon

As I first time buyer I had no idea where to start but Jenna guided me throughout the entire process and constantly kept me updated. Jenna went above and beyond, responding to my queries quickly and even whilst on holiday showing her commitment and dedication to helping people, making the entire process completely stress free - nothing was ever too much trouble. Jenna is not only amazing at her job but also trustworthy, efficient, reliable and quick! I cannot thank Jenna enough for all her help and guidance and success in getting my first mortgage approved. Would highly recommend to anyone looking for a mortgage advisor!

March 21, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you so much for the fantastic review.

We’re delighted to hear Jenna was able to guide you through your first mortgage and make the whole process stress-free. Her dedication, clear communication, and commitment to going above and beyond really do make a difference.

Congratulations on securing your first mortgage, and thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

Super helpful and the best in Bolton

We have just picked up our keys to our dream house. All thanks to Jenna at Thomas Whiting LTD. I never thought the day would come. Thank you so much all for your help.

March 15, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the lovely review.

We’re delighted to hear you’ve picked up the keys to your dream home — what an amazing milestone. Jenna will be so pleased to know she helped make that happen.

Congratulations, and thank you for choosing Thomas Whiting Ltd.

Rated 5 out of 5 stars

Jenna

As a first time buyer we had no clue where to even start. I was then recommended Jenna and what can I say.. she is amazing!
Jenna has been absolutely brilliant with us, very helpful answering all my silly questions at any time of day! Going absolutely above and beyond to secure us a mortgage. Nothing at all was too much trouble! The most friendly yet professional mortgage advisor we have met.

I honestly cannot recommend Jenna enough!

Thank you so much for everything

March 11, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you so much for the lovely review.

We’re delighted Jenna was able to guide you as first-time buyers and make the whole process clear, supportive, and stress-free. Her friendly yet professional approach and willingness to go above and beyond really do make a difference.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

I am a first time buyer and just…

I am a first time buyer and just secured my mortgage via Jenna. Buying can be stressful especially in the current market and Jenna made the mortgage element seamless. She was personable, professional and very fast. It was very easy to trust her and take her guidance, as she holds a wealth of knowledge and knows exactly what she is doing. I had actually heard about her through word of mouth from others who had recommended her. I had so many mortgage brokers reach out to me during my journey and it felt extremely transactional. Jenna adds that personal touch it’s like taking advice from a reliable friend. I highly recommended. Thanks for all your help.

March 8, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you so much for such a thoughtful review.

We’re delighted to hear Jenna made the mortgage side of your first purchase feel seamless and reassuring, especially in a challenging market. Her knowledge, professionalism, and personal approach really do set her apart.

Thank you for the recommendation and kind words — we’re so pleased to have been able to help.

Rated 5 out of 5 stars

Jenna is amazing

Jenna is amazing! We’re first time buyers and had so many questions for her, nothing has been too much trouble, even when we were messaging at night she would still reply quickly! She has kept us in the loop from start to finish and has been friendly and professional throughout. Jenna is amazing at her job and we couldn’t recommend her enough, THANKYOU!

March 9, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the lovely review.

We’re so pleased Jenna was able to support you as first-time buyers and be there whenever you needed reassurance or answers. Her friendly, professional approach and clear communication really do make a difference.

Thank you for the recommendation, and congratulations on your new home.

Rated 5 out of 5 stars

Excellent service from Dan

Excellent service from Dan! Getting the mortgage was the easiest and least stressful part of the move.

Cannot recommend enough, great service and great communication through the whole process. Fantastic mortgage advisor.

Thank you for helping us buy our forever family home

February 29, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the fantastic review.

We’re delighted to hear Dan made securing your mortgage the easiest and least stressful part of your move. Clear communication and smooth delivery really do make all the difference.

Congratulations on buying your forever family home, and thank you for the recommendation.

Rated 5 out of 5 stars

Jenna is not only amazing at her job

Jenna is not only amazing at her job. So efficient and above all quick! She is also a lovely human being with amazing customer service and so much patience. Everyone’s told me buying your first home is a massively stressful experience, I’ve yet to experience any stress as Jenna made the whole process so simple and easy! Can’t recommend her enough worth every single penny

March 7, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you so much for the wonderful review.

We’re delighted to hear Jenna made your first home experience feel simple and stress-free. Her efficiency, patience, and genuine care for clients really do set her apart.

Congratulations on your first home, and thank you for the recommendation — it truly means a lot to us.

Rated 5 out of 5 stars

Jenna Salmon

Jenna was amazing in sorting out our remortgage, helpful from the start, she took care of every aspect so quickly and efficiently always keeping me up to date with the process. Would highly recommend for anyone in the future.

February 21, 2024
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the great review.

We’re really pleased Jenna was able to make your remortgage quick, smooth, and well communicated from start to finish.

Thank you for the recommendation — it’s very much appreciated.

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