Rip off company. Purchased a copy of Resident Evil 2 4th Survivor almost a year ago with shipping and nothing was ever despatched. Repeated emails for updates and eventual requests for refunds were ig... See more
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See what reviewers are saying
Still not received my order nearly 6 months later. Made multiple orders but received no communication outside of excuses. I have been more than patient but felt let down by lack of responses when usin... See more
Made a few orders from here before, and I'm always happy with the service provided, ordered my first ever 3D prints, normally i just order box sets, but i got myself some star wars 3d prints and i'm h... See more
Everything I ordered from tth has arrived (yes the wait times were a pain). Communication wasn't the best but for a 1 man run company I will give credit where its due. Sean is a good bloke who migh... See more
Excellent Arrived on time
Excellent Arrived on time, can't thank Top Hattedhamster enough. an amazing customer service.
October 30, 2021
Ordered item a week ago still waiting
Ordered item a week ago still waiting, contacted the seller......no reply still waiting very poor service so far
October 14, 2021
Reply from Top Hattedhamster
We were closed for my wife's 30th birthday hence the non-reply of email. We had one starter set in stock and it'll be posted to you on Saturday as that's the only day we post.
Again apologies for not replying.
I say this honestly to help
I say this honestly to help. I emplore anyone who hasn't dealt with Top-Hatted Hampster to stay far away from them. I spent a bunch of money with them. On top of giving you the runaround for months, they are rude and will not let you cancel orders that seemingly never comeor even answer questions for days at a time.
September 17, 2021
Order came quick and was well packaged.
September 7, 2021
Along the way there were issues with my…
Along the way there were issues with my first order but I was kept informed as to what was happening and the efforts the vendor was going to in order to fulfill the order.
In the end I received what I had paid for and discovered a reliable supplier. I have since ordered again from THH and that was straightforward with me receiving the items quicker than I expected so all in in when it goes wrong they help and when it goes right it's a really smooth experience.
July 2, 2021
Sean at Top Hatted Hamster has been top…
Sean at Top Hatted Hamster has been top notch as far as service and communication!
June 3, 2021
Unprompted review
Bought some stuff for the first time…
Bought some stuff for the first time due to a sale they had on. Arrived a little later than expected but that's hardly worth a poor review when the communication was spot on.
I contacted them via Facebook Messenger and they replied very quickly offering to go out of their way to accommodate me.
I will buy from here again.
May 20, 2021
A great small retailer that I'm happy…
A great small retailer that I'm happy to support with my purchases.
May 19, 2021
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