I placed my order online and it was dispatched the next day and then I received it via Royal Mail the day after. Absolutely great service. Would highly recommend. Thank you.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After seven days without receiving any shipping confirmation, I wanted to track my order. To do so, I first had to download a rather sketchy app to my phone. Then I was required to create an acco... See more
Although the product arrived in sealed packaging, there were dirty black marks across more than one of the panels on the star shaped fidget spinner. It doesn't look new at all and I would have returne... See more
My purchase was sent to me by the vendor very quickly (although it then took Royal Mail 4 working days to get it to me) and I’m very happy with the product. Purchase price was a quite a bit above RRP,... See more
Company details
Written by the company
Online Toy Shop - shop for quality kids toys and games, shop now for quality toys. Excellent customer service.
Contact info
66 Gracechurch Shopping Centre The Parade, Sutton Coldfield , B72 1PD, Birmingham, United Kingdom
- 01217691501
- adeel@toys4you.co.uk
- toys4you.co.uk
3.2
Average
96 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sesame Street TY toys
I placed my order online and it was dispatched the next day and then I received it via Royal Mail the day after. Absolutely great service. Would highly recommend. Thank you.
September 29, 2026
Wrong items sent and no reply to emails…
Wrong items sent and no reply to emails to try to sort this out
September 29, 2026
I was able to get an unusual Pokemon…
I was able to get an unusual Pokemon battle ready for a gift for a family member.
August 28, 2026
My squishy had popped and a lot of air…
My squishy had popped and had a lot of air in it which I paid £13 for and it popped the same day I got it and they refused to swap it out because I didn’t have the box with me even though I could’ve showed proof of me buying it
August 16, 2026
Unprompted review
Scammers avoid at all cost
July 25, 2026
Unprompted review
7 days no shippment & sketchy app
After seven days without receiving any shipping confirmation, I wanted to track my order. To do so, I first had to download a rather sketchy app to my phone. Then I was required to create an account just to access the tracking information. After all that, the app immediately started spamming me with notifications.
I uninstalled the app right away, deleted my account, and canceled my order.
2 Stars because they refundet my money after one day.
July 14, 2026
Unprompted review
5 star experience
5 star experience. Package was swiftly received all the way in CA, in good condition. Will definitely be purchasing again in future.
June 1, 2026
Good quality and price
June 1, 2026
The order arrived quickly
The order arrived quickly. Pricing was keen. Packaging was poor. Items just thrown in a box to rattle around. Pure luck they weren't damaged.
May 30, 2026
I was very impressed with how quick the…
I was very impressed with how quick the shipping was considering it was going over an ocean.
April 28, 2026
Have not received item yet!!
Have not received item yet!!! Did not know it would take sooooo long … I got it to gift a friend in hospital… she is out now!!!!!!! Wish I never got it from you !!! I should have done more research!!!! Soooo disappointing!!!
April 27, 2026
Ordered Pokemon cards and they have…
Ordered Pokemon cards and they have come today and are fake - have a very unhappy child after having no luck in the shops recently buying them I thought I’d hit the jackpot seeing them in stock on this store website patiently waited and the items are fake
April 9, 2026
Unprompted review
Reply from Toys4you
We are sorry your felt this way, our cards are original and are directly supplied by the official distributor. We would strongly recommend to get them checked and graded by an official professional. We take these allegations very seriously, you might have not purchased these from us as we can not locate your order with the name provided. Please kindly get this checked. If you need more information or help please do contact us. Many thanks
Awesome and fast
March 28, 2026
Not properly informed that delivery…
Not properly informed that delivery outside UK there are additional costs for shipping and custom.
March 28, 2026
Great service very quick delivery would…
Great service very quick delivery would recommend them
January 28, 2026
Haven’t received my stuff yet ordered…
Editing my review, the first one was harsh due to miscommunication and the carrier company.
My delivery came! And my son was happy, it was my first time ordering from this company so I was already on edge but again it was the mainly the carrier.
January 2, 2026
Unprompted review
my needoh is rock solid and isn’t…
my needoh is rock solid and isn’t working properly
December 29, 2025
Reply from Toys4you
Sorry to hear that you felt this way, the NeeDoh Niceberg is known for its dense, firm, gel-like squish, making it significantly harder and more challenging to squeeze than regular NeeDohs, especially when cold; it offers a "solid squish" and is great for those who like a stiff, heavy texture. We have found that the Needoh does become a bit softer when it becomes warm in hands. If you wish more information let us know.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.