Trinity Life Limited Reviews 824

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and ability to explain complex information clearly and patiently. Many people highlight the exceptional customer service, noting that they felt listened to, valued, and well-supported throughout their interactions. The overall service is frequently described as efficient, thorough, and providing a smooth user experience. However, some people were dissatisfied with the contact process, mentioning issues like missed telephone appointments and one instance of an advisor being unprofessional. A few other people also felt that the initial contact process could be improved, specifically regarding credit agreements before all documents are signed.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, kindness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and helpfulness of... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the professionalism,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Customer communications

Users describe ambiguous interactions with contact. While some customers found their initial contact and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah and Christopher are always very polite and friendly and make us feel relaxed. They are also very professional in their approach. They are always willing to answer our questions and explain thing... See more

Company replied

Rated 5 out of 5 stars

We are very grateful to Chris and Sarah at Trinity Life for their support in writing our wills, arranging trusts and Lasting Powers of Attorney. From the first contact (we responded via an online ad)... See more

Company replied

Rated 5 out of 5 stars

From the very start of the call, I was listened to. Concise advice about the pitfalls of not protecting our finances. Every part of the process was explained exceptionally well. No pressure, no sales... See more

Company replied

Rated 5 out of 5 stars

I am so glad I came across Trinity Life! As someone needing a will for the first time I saw an advert on social media for Trinity Life's services and thought it was worth enquiring with them and it de... See more

Company replied


Company details

  1. Estate Planning Attorney
  2. Paralegal Services Provider

Written by the company

Welcome to Trinity Life, a family-run business where protecting your family is our passion! We are a Christian Estate Planning Company specialising in Wills, Trusts, and Lasting Powers of Attorney. We are proud to work in support of the Christian charity Compassion UK, which helps release children from poverty in some of the poorest countries in the world. We serve customers across England and Wales and aim to treat each one like a family member.


Contact info

4.9

Excellent

TrustScore 5 out of 5

824 reviews

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Rated 5 out of 5 stars

Outstanding service!!!

I have used Trinity Life on a previous occasion for lasting power of attorney and now for my will. If I could give them 10 stars I would. I received professional service, efficient and very friendly From Samantha. I recommend this company to anybody who needs peace of mind with knowing that they are in good hands! Thank you!

March 19, 2025
Unprompted review
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you so much, Shirley. Once again, we are glad you're happy.

God bless you both!

Rated 5 out of 5 stars

Every conversation has been rewarding

Every conversation has been rewarding: clear to understand and reassuring. It has been such a relief to work with people like Sarah when you want to 'get it right'. Thank you

March 4, 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you, Geoff. Sarah will be pleased with such positive feedback, and we're glad you're happy.

Best regards.

Rated 5 out of 5 stars

Professional

Prompt, efficient, professional, courteous

February 25, 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you, Louise!

Rated 5 out of 5 stars

We are half way through the process of…

We are half way through the process of Wills,Trusts and both LPA’s, our initial phone call 30 minute meeting with Chris was very informative and he answered all our questions and concerns satisfactorily. we then had a face to face meeting at their office in gorseinon with Sarah who went thru in great detail all sections listed above and we left there feeling confident that our decision to contact Trinity estate planners was a good choice,
The process is costly … but not as costly as other quotes we had from different companies, however we feel very confident that our decision we made has given us great relief for the future for ourselves and beneficiaries

February 25, 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you for the kind review, Mrs Wilcox. Your feedback is very welcome, and we’re glad you’re happy. As you rightly say, we focus on quality and ensuring things are done correctly, which comes at a fair cost.

If there’s anything else you need, please let us know.

Best regards to you both.

Rated 5 out of 5 stars

Very happy with service provided.

We did our LPA’s (both health and financial) and also updated our wills.
We felt relaxed with both Chris and Sarah from the outset. We never felt rushed or pressurised and the time allocated to us for our initial phone call and our subsequent meetings was always sufficient. We felt relaxed asking questions and very confident in their knowledge and guidance.
If you are looking for the cheapest they may not be for you but if you want to feel confident that everything is done correctly we definitely would recommend them.

January 23, 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you for the kind review, Colette. Your feedback is very welcome, and we’re glad you’re happy. As you rightly say, we focus on quality and ensuring things are done correctly, which comes at a fair cost.

If there’s anything else you need, please let us know.

Best regards to you both.

Rated 5 out of 5 stars

Important

Sarah answered all my questions and made me understand the concept of having poa in place for my future concerns protecting my family
Thank you

February 3, 2025
Unprompted review
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you for the kind review. We welcome your feedback and are glad you're happy. If there is anything else you need, please let us know.

Best regards.

Rated 5 out of 5 stars

Sarah provides a very detailed and…

Sarah provides a very detailed and comprehensive will writing service.The time used was very effective and bespoke.

February 3, 2025
Unprompted review
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you for the kind review, Andy. Sarah will be pleased to hear your feedback, and we're glad you are happy.

Best regards.

Rated 5 out of 5 stars

A prompt & efficient service

A prompt & efficient service. We were treated professionally yet with compassion & with dignity & respect. We experienced a thorough consultation, everything fully explained & adequate time allowed to ensure all information had been clearly understood.
Communication from the company has been delivered promptly, with regular updates. A difficult appointment for us to attend, but made to feel at ease by our consultant from the outset. Thankyou Team Trinity Life.

January 31, 2025
Unprompted review
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you for the kind review, Angela. It was a pleasure serving you and Keith, and we're glad you're happy. If there's anything else you need, please let us know.

Best regards to you both.

Rated 5 out of 5 stars

Very impressed with whole process

Very impressed with whole process. Everything concise and clear. Charming people nothing seems to be too much trouble , even me.

January 29, 2025
Unprompted review
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you for the great feedback, Norman. It's very welcome. If there's anything else you need, please let us know.

Best regards.

Rated 5 out of 5 stars

Appointment with Sarah & Chris

I spoke to Chris & Sarah who I found to be Friendly & Patient guiding me through the Legal side of things So I could understand them.
A Very Professional Couple a pleasure to do business with.

January 23, 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you for the kind review, Keith. It was a pleasure to serve you, and we’re glad you’re happy. Your feedback is very welcome, and if there’s anything
else you need, please let us know.

Best regards.

Rated 5 out of 5 stars

Entering into an area of Estate…

Entering into an area of Estate planning, Wills and Power of Attorney, having very little knowledge of any of these, we have been steered through with an easy to follow manner.
We are very pleased with our decision to go with Trinity Life and would recommend them.

January 20, 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you for the great feedback, Steven. It was a pleasure to serve you and Marion. If there’s anything else you need, please let us know.

Best regards.

Rated 5 out of 5 stars

Will, Trust and LPA

Chris and Sarah: Thank you for all the important information given during our meetings which were very useful to get a better understanding on Will, Trust and LPA. Everything was explained clearly in a friendly and professional manner. Have already recommended your Company to friends who are in similar situation. Thanks again.

January 16, 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you, Anne Marie. We appreciate your encouraging feedback. Please let us know if there’s anything else you need.

Kind regards.

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly

January 9, 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Hi Barbara, thank you so much for your review. We are happy that you found us helpful. Please let us know if we can assist you again in the future,

Kind regards.

Rated 5 out of 5 stars

Extremely well explained

Extremely well explained. Don’t rush you.
Very polite
Very professional

December 3, 2024
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you for the great feedback, Angela. It's very welcome, and we are glad you're happy.

If there's anything else you need, please let us know.

Best regards.

Rated 5 out of 5 stars

Appointment was on time and Samantha…

Appointment was on time and Samantha explained everything very well my whole process was sorted in one meeting

December 3, 2024
Unprompted review
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you for the great feedback, Vipin. It's very welcome, and we are glad you're happy.

If there's anything else you need, please let us know.

Best regards.

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