True North Mortgage Reviews 

4,963
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and highly responsive customer service, noting that dedicated agents successfully secure competitive rates while keeping the entire mortgage process entirely smooth and stress-free. People deeply appreciate the clear communication and timely updates provided by professionals throughout every single stage of their financial transactions. However, some customers also noted frustrating delays, communication issues, and sluggish responses regarding their mortgage closings and required document reviews. A few reviewers experienced unhelpful support and a disappointing lack of proper follow-through from specific agents during critical renewal periods.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their outstanding professionalism,... See more

Service

Customers consistently note positive experiences with service, frequently praising advisors for being... See more

Customer service

Consumers find customer service to be positive, frequently praising knowledgeable and responsive... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt communication and... See more

Price

Customers had positive experiences with price, frequently highlighting great rates that beat other financial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with th... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,963)

95 reviews in the last 12 months

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Durgesh

Rated 5 out of 5 stars

Successful First Home Purchase Experience

I had the pleasure of working with Durgesh to purchase my first home.

His professionalism, knowledge, patience, and attention to detail made the entire process smooth, successful, and very satisfying.

I highly recommend him.

May 13, 2026
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Sam,

Thank you for sharing. We're glad that Durgesh was able to provide you with excellent customer service and helped with your mortgage needs. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Highly recommended!!

Durgesh has been wonderful to work with. He worked tirelessly to get us the best available rates. Durgesh was very responsive in helping move things to get ready for signing / closing. He went above and beyond when seller lawyers mismanaged communication about mortgage instructions which helped things back on track. I really appreciate his professionalism, calm demeanor and attention to details. Highly recommended!!

November 29, 2024
Unprompted review
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Reply from True North Mortgage

Hi Puneet,

We are pleased to hear that Durgesh went beyond to ensure you had the best experience with us regarding your mortgage needs. We appreciate your kind words and thank you for sharing!

Thank you, TNM Team

Rated 5 out of 5 stars

Durgesh was very Thorough and Patient…

Durgesh was very Thorough and Patient in explaining the entire process.
As a first time home buyer it was a seamless experience for me.

May 18, 2024
Unprompted review
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Reply from True North Mortgage

Hi Aby,

Thank you for taking the time to share your experience with Durgesh! We hope that you are more than happy with our services and never hesitate to call if you have any further questions!

Thank you, TNM Team

Rated 5 out of 5 stars

Wonderful Experience

I had Durgesh as my broker, and honestly, the poor guy stuck by me as we waged an email battle for my renewal. The bank was being super difficult, but I didnt have much of a great case considering I had a separation and the documents were pretty messy. Durgesh constantly stayed in touch, fought on my behalf with the documents, and helped me stay positive! And! I got a fantastic rate. I am beyond thrilled and highly recommend Durgesh to anyone!

April 15, 2024
Unprompted review
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Reply from True North Mortgage

Hi Adrianna,

Thank you for your feedback. We're glad Durgesh was able to answer all your questions and concerns and provide such excellent customer service. We can wait to hear from you again in the future.

Thank you, TNM Team

Rated 5 out of 5 stars

Great Customer Service from True North Mortgage

We got mobile mortgage agent Durgesh’s help on securing a mortgage for our home purchase last month. He was so professional throughout the process and got us a great rate at the end. The entire process was very seamless with the approval coming within 5-7 days after all the documents provided. My mortgage approval was ready almost 25 days before the closing and I didn’t have to shop around with the great rate received from his end though he encouraged us to check if any other better rates available. It was very easy overall and I would definitely refer him to my friends. Thank you Durgesh!

February 5, 2024
Unprompted review
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Reply from True North Mortgage

Hi Pavan,

Thank you for choosing us for your mortgage needs. We're so happy Durgesh ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, TNM Team

Rated 5 out of 5 stars

Dirgesh Agrawal Mortgage Broker

Durgesh is a great person and a true professional and he gave us precise information regarding our mortgage and did not make any false promises. He explained the whole process in detail and gave us the best rate. We are really happy with his services, he has brokered mortgages for almost all my friends.

March 14, 2024
Unprompted review
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Reply from True North Mortgage

Hi Hd,

Thank you for choosing us for your mortgage needs. We're so happy Durgesh ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, TNM Team

Rated 5 out of 5 stars

Excellent brokerage service

Durgesh from True North Mortgage has helped me to choose a mortgage for a third time in the last few years. Thanks to his professional advice the process went smoothly from beginning to end. Above all, he is knowledgeable and patient, happy to answer any of the client's questions. I wouldn't hesitate to contact him again!

July 17, 2023
Unprompted review
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Reply from True North Mortgage

Hi Fikrat,

We're happy to hear that Durgesh was able to get you your best rate, and not to mention going above and beyond for you! We appreciate hearing back from our clients, and we thank you for sharing your experience with us.

Thank you, TNM Team

Rated 5 out of 5 stars

Good experience& great service!

Durgesh helped me secure a mortgage for my first home purchase. He’s very easy to work with & will ensure you get the best rate. Would highly recommend him 👍

May 1, 2023
Unprompted review
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Reply from True North Mortgage

Hi Rajiv,

Transparency is key, and we are so happy to hear that Durgesh was able to help make the process so simple and easy for you. It's what we do! Thank you for your business and support, and for leaving a review! We hope to work with you again soon.

Thank you, TNM Team

Rated 5 out of 5 stars

Thanks Durgesh!!

I have worked with Durgesh (True North Mortgage) for multiple Mortgage applications. I always found him to be extremely professional and responsive w.r.t. all my queries and ideas. I always felt confident that he is working in my best interest with evaluating all potential options before moving ahead. Thanks Durgesh!!

April 28, 2023
Unprompted review
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Reply from True North Mortgage

Hi Puneet,

We're so happy you reached out and that Durgesh took such great care of you. We're honoured to help you during these uncertain times and ensure you leave with a smile. Thank you for your kind words.

Thank you, TNM Team

Rated 5 out of 5 stars

Worked with Durgesh and Chris Rempel to…

Worked with Durgesh and Chris Rempel to get my mortgage.

Although there were rocky points, I believe both tried their best to finalize our mortgage as smoothly as can be.

Good communication channels. They got the job done.

March 1, 2023
Unprompted review
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Reply from True North Mortgage

Hi Mcerald,

Thank you for taking the time to share your experience with Durgesh! We hope that you are more than satisfied with our services and never hesitate to call if you have any further questions!

Thank you, TNM Team

Rated 5 out of 5 stars

Durgesh Agrawal at True North mortgage…

Durgesh Agrawal at True North mortgage is the best mortgage advisor I worked with. He provides honest advice, is extremely prompt with responses and followups, and has always secured the best rates for me in the market. I would highly recommend him and look forward to working with him again as new needs arise.

September 1, 2022
Unprompted review
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Reply from True North Mortgage

Hi Rajat,

Thank you for your kind words regarding Durgesh. We're thrilled to know he always provides the best customer service and is always communicative and attentive. Hope to work with you again in the future!

Best, TNM Team

Rated 5 out of 5 stars

Completely Satisfied

Durgesh just helped me out with my 2nd mortgage and a refinancing of my 1st mortgage. He is very professional and goes above and beyond to help out, and get things finished quickly and efficiently. I'm very happy and satisfied with all my interactions with Durgesh and True North Mortgage , I strongly recommend them , and they have the best rates

March 24, 2022
Unprompted review
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Reply from True North Mortgage

Hello Crystal,

We're delighted to hear that your mortgage process with Durgesh was nothing but smooth. A smooth service and low rates is our motto! Thank you for sharing your experience and we can't wait to work with you again in the future!

Best,
TNM Team

Rated 5 out of 5 stars

Durgesh did a great job to get the…

Durgesh did a great job to get the mortgage approval. He got the approval in just 10 days. He is very professional and punctual.

Thanks,
Tej

March 1, 2022
Unprompted review
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Reply from True North Mortgage

Hi Tejas,

Thank you for choosing us for your mortgage needs. It's amazing to hear back from our clients. Durgesh is truly is an outstanding agent. We can't wait to hear from you soon!

Warmest,
TNM Team

Rated 5 out of 5 stars

Great Service

I highly recommend True north Mortgage. Working on mortgage with Durgesh was a great experience , he is really experienced and willing to do everything possible to get your needs done!

February 27, 2022
Unprompted review
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Reply from True North Mortgage

Hi Nancy,

We're so thrilled to hear! Your business and support are truly appreciated. We're glad Durgesh was able to help you with your mortgage needs. Thank you for taking the time to share. We look forward to helping you with any of your future mortgage needs.

Warmest,
TNM Team

Rated 5 out of 5 stars

Durgesh Agrawal - TNM

One of our friends referred us to Durgesh Agrawal with True North Mortgage and I could not be happier. Durgesh patiently answered all my mortgage questions and I had to call him multiple times over a period of time, change my preferences often and he was always willing to help with composure. He got me the best rate and the maximum mortgage loan possible. His hallmark was even before I made a commitment to work with him he demonstrated the same sincerity returning my calls or email which we don't see nowadays in this crazy market. If you are able to get a better offer (Which I doubt) he will happily match it or make it even better. He is one of the very few mortgage specialists out there who understands although it's another day in life transaction for them it's still the largest investment and one of most important dreams for that customer.

December 12, 2021
Unprompted review
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Reply from True North Mortgage

Hi Senthil,

So happy you reached out! We're thrilled to know Durgesh answered all your questions, and always got back to you in a timely manner. We truly appreciate hearing from our clients! We love it when we hear time and time again that the experience with us was stress free. We work hard to ensure a seamless experience for our team and clients. Thank you so much again and welcome to our TNM family!

Warmest,
TNM Team

Rated 5 out of 5 stars

Durgesh helped us in securing two…

Durgesh helped us in securing two mortgage applications, and dealing with him was a real pleasure. Durgesh was really meticulous and helpful throughout the process from the pre application to after the disbursement stages, patiently answering all our queries, and taking the time to educate us about the finer aspects of the mortgage. Thank you Durgesh and I surely will be referring your name to my friends and contacts who need your services.
Dinesh

December 7, 2021
Unprompted review
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Reply from True North Mortgage

Hi Dinesh,

We are so happy Durgesh could help obtain the mortgage you wanted all while getting a great rate, both times! Here at TNM we are not satisfied with your mortgage until you are! We hope to do it all again but until then, we hope you had a great time working with him.

Warm regards,
TNM Team

Rated 5 out of 5 stars

Extremely great service

Durgesh Agrawal was a pleasure to deal with throughout the entire mortgage experience. He was very kind and helpful in answering all of my questions and provided great, professional service. I really appreciated his quick replies and overall positive attitude throughout the process. I definitely recommend him to anyone needing assistance with their mortgage.

December 5, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Fazal,

The pleasure is ours! We thank you for taking the time to leave a review. We're glad to hear that Durgesh was fantastic throughout the entire process and answered all your questions. The first-time experience can be overwhelming, but that's where we come in! We can't wait to work with you again if the opportunity ever arises!

Warmest,
TNM Team

Rated 5 out of 5 stars

Durgesh is the best!

Durgesh was amazing to work with. Professional, prompt, helped us get a fantastic rate and saved us a lot in the process. Highly recommended!

July 28, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Joel,

Thank you very much fro sharing. We're so glad Durgesh was amazing to work with, he works hard to ensure a positive experience and secure a great rate! Hope to work with you in the future.

Best,
TNM Team

Rated 5 out of 5 stars

Working with Durgesh Agrawal was…

Working with Durgesh Agrawal was phenomenal!While processing a mortgage with him,we could feel that he is very intelligent and meticulous!
Which the other mortgage companies didn’t ask.That means he knows the way to get the best rate.And actually we got the best rate thanks to him.
Also,he gives us fast response.Can’t say enough how much we feel amazed of his hard work,and definitely,we recommend him to everyone around us.Our friends and family already know about him.If we need a mortgage again,we will definitely contact Durgesh Agrawal.

July 23, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Seunghwan,

Thank you very much for sharing. Your kind words have put a smile on our faces, and Durgesh will for sure smile too! He works hard to ensure a great experience for his clients and goes above and beyond to secure the best rates for them. We can't wait to work with you again in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

Great service and rates !

I worked with Durgesh from TNM North York office recently for our mortgage and could not be happier. He's very approachable, professional and an absolute delight to work with. This being our first home, we had a lot of "first-timer" questions and Durgesh was patient enough to answer them meticulously. He was able to secure a very competitive rate and even bettered it after we had got the initial mortgage approval from the bank. He's very thorough with his approach and acted more in the capacity of a financial advisor rather than a mortgage broker.

I had previously checked with few other brokerage firms for my pre-approval couple of months back, but my experience with True North Mortgage was far superior. They provide you complete transparency on what's feasible and what's not with all different options and provided me a much better quote. Would definitely recommend Durgesh and the team at TNM to my friends and colleagues for all mortgage needs.

July 17, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Subhadip,

Thank you for your kind review. We're glad Durgesh was able to help you for your first-time experience and made it so great. Transparency is key! That is many of the other qualities we aim for. Hope to work with you again in the future.

Best,
TNM Team

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