True North Mortgage Reviews 

4,963
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and highly responsive customer service, noting that dedicated agents successfully secure competitive rates while keeping the entire mortgage process entirely smooth and stress-free. People deeply appreciate the clear communication and timely updates provided by professionals throughout every single stage of their financial transactions. However, some customers also noted frustrating delays, communication issues, and sluggish responses regarding their mortgage closings and required document reviews. A few reviewers experienced unhelpful support and a disappointing lack of proper follow-through from specific agents during critical renewal periods.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their outstanding professionalism,... See more

Service

Customers consistently note positive experiences with service, frequently praising advisors for being... See more

Customer service

Consumers find customer service to be positive, frequently praising knowledgeable and responsive... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt communication and... See more

Price

Customers had positive experiences with price, frequently highlighting great rates that beat other financial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with th... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(4,963)

95 reviews in the last 12 months

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Gershon

Rated 5 out of 5 stars

Lowest Interest Rate

I got my mortgage approved with The True North Mortgage. Gershon was my mortgage broker who helped me through the process. At the beginning he promised me minimum interest rate with 0.2% lower than others and he ended up getting me 0.3% lower than the others. He also helped me in making selection between variable and fixed rate with good understanding of market. The entire process was very smooth and time efficient.

April 12, 2024
Unprompted review
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Reply from True North Mortgage

Hi Patel,

Thank you for taking the time to leave a review. We're glad to hear that Gershon was fantastic throughout the entire process. We can’t wait to hear from you again in the future.

Thank you, TNM Team

Rated 5 out of 5 stars

Best mortgage broker...period!!

6 months ago I had the opportunity to meet Gershon Ashurov while I was trying to buy a house
Gershon worked hard and talked to me through phone calls,emails, and countless questions because of my many worries because I was going this new adventure myself.
The purchase didn't end up working out (something on my end) but he still gave me some advice and told me to contact him when I was more ready and that he would be there to help me.
You could tell he was just as upset as I was but the timing maybe just wasn't right.

Then finally just last month on a Friday I was presented with another chance to buy a house and contacted Gershon because he deserved to finally get "the sale" from me for all his previous hard work and how great he was to work with.
He worked with me on that Friday and even at one point took some emails from me on a Saturday night and Sunday morning which is just over the top crazy amazing in my books.
This man worked so hard to get me a house.
You could feel his passion in his voice and how he cared for me more than just a guy buying a house.
He truly is the pinnacle of mortgage brokers and anyone wanting to buy a house should consider him because he's "the guy"

November 21, 2023
Unprompted review
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Reply from True North Mortgage

Hi Glen,
We appreciate you taking the time to share your experience with us! We work hard for our clients, we want you to have the best rates and customer service available! We are glad Gershon got the opportunity to work with you and to be by your side throughout the process. We look forward to doing business with you again!
Thank you, TNM Team

Rated 5 out of 5 stars

Incredible Service & Ongoing Support

I heard about True North from a friend and was worried about using a “non-Big 5” for my new home purchase but, I am so glad we did! I thought that was it but one year later when I thought I was passed off to the mortgage provider, our TN broker reached out with several options for our renewal! It was unexpected and compared to the rates I was being offered, they found an option that was incredibly competitive and a relief for us after living through the recent rate hikes! We seamlessly switched our mortgage and no longer worry about having to manage our mortgage on our own! Huge shout out to Gershon for his patience, insights and proactive management!

November 28, 2023
Unprompted review
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Reply from True North Mortgage

Hi Talia,
We're so glad Gershon was able to take the time to ensure all your needs were met and that you were more than happy with our services. We want the best for you!
Thank you for your review, TNM Team

Rated 5 out of 5 stars

Gershon Ashurov is AMAZING at what he does!

My husband and I first started working with True North Mortgage back in 2014 where we were introduced to Gershon. W were first time homebuyers taking a big swing for a house that felt out of reach. Gershon was so knowledgeable, kind and explained things thoroughly in terms we understood. He ensured every step of the process felt comfortable for us to forge ahead. I'm not sure we would have had the nerve to take a mortgage and buy without his guidance. Working with Gershon and True North was the best decision because we've been happy homeowners for the past 9 years. We bought our house for under 500,000K and now our house is worth 1.2! Fast forward to our five-year renewal, we called Gershon as soon as our mortgage was coming due, he actually remembered us, he worked with us to get the best rate and to help leverage a home equity line of credit to consolidate some debts. Now we're working with him again this month for our second renewal and he has had some excellent advice around high interest rates and what we can do to play the long game to save as much interest as possible in these turbulent economic times. Gershon is so fantastic with explaining things in terms we understand and making sure we're making the right financial decisions for our family and long-term goals. It feels like he's not just our mortgage adviser, he's our family friend- that's how at ease he makes us feel. If you're lucky enough to work with him, you're in very good hands!

January 16, 2023
Unprompted review
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Reply from True North Mortgage

Hi Courtney,

So glad to hear! Gershon is an incredible agent and always goes above and beyond for his clients. We are pleased to know he also made the process stress free! Thank you for taking the time to write a review.

Best, TNM Team

Rated 5 out of 5 stars

So glad we decided to use True North…

So glad we decided to use True North for our new purchase. We have dealt directly with banks for years but a friend of ours referred us to Gershon Ashurov. He has been fantastic guiding us through this past year of new construction delays and all the market changes we faced (e.g., rapidly rising rates). He was knowledgeable, reachable and patient through multiple delayed closings! In the end, we closed seamlessly, with a competitive rate, and a plan for renewal. Better yet, everything was done digitally without a hitch. Would recommend Gershon in a heartbeat!

December 2, 2022
Unprompted review
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Reply from True North Mortgage

Hi Talia,

Thank you for taking the time to share your experience with Gershon! We hope that you are more than satisfied with our services and never hesitate to call if you have any further questions!

Best, TNM Team

Rated 5 out of 5 stars

Well-done Gershon & Thank you!

I would like to express my gratitude to the quality service I received from True North through their representative Gershon Ashurov. This is the third mortgage agreement I sign with True North, and every time Gershon meticulously and patiently walked me through the calculation of numbers in a way that is transparent and efficient. Well-done Gershon and all the best to the team at True North!

June 27, 2022
Unprompted review
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Reply from True North Mortgage

Hi Sam,

Thank you for taking the time to share your experience with Gershon, not to mention securing the best rate for you! We hope that you are more than satisfied with our services and never hesitate to call if you have any further questions!

Best,
TNM team



Rated 5 out of 5 stars

Top notch rate and service

I used True North and I must say I was impressed. My mortgage agent was Gershon. My initial approval was seamless and while there were a lot of requirements, Gershon walked me through this process and I was clear about the expectations from the beginning. He kept me in mind when there was a good rate to refinance. Highly recommended!

June 1, 2022
Unprompted review
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Reply from True North Mortgage

Hi Al,

We're delighted to hear that your mortgage renewal process with Gershon was nothing but smooth. Thank you for sharing your experience and we can't wait to work with you again in the future!

Best,
TNM Team

Rated 5 out of 5 stars

Gershon goes out of his way to put the…

Had the privilege of working with Gershon Ashurov at True north Mortgage for our first home. Gershon goes out of his way to put the customer’s interests ahead of everything. He took a great deal of effort to understand our requirements and did a wonderful job of helping us find the best solution for our needs.

March 9, 2022
Unprompted review
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Reply from True North Mortgage

Hello Aneesh,

We're glad to hear that! Gershon's example of his extraordinary customer service is what we strive for at TNM. We're glad that Gershon was able to answer all your questions and concerns. Thank you for your review and welcome to our
TNM family!

Kind regards,
TNM Team

Rated 5 out of 5 stars

This is the 3rd time working with…

This is the 3rd time working with Gershon to get a mortgage, and as usual, it was a seemless experience for us to get a mortgage. The best part is that he always keeps our benefit in mind before everything else and advises accordingly. I would strongly recommend that if you need a mortgage and want to have the best experience, Gershon is the guy to reach out to.

January 31, 2022
Unprompted review
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Reply from True North Mortgage

Hi Sampa,

Thank you for continuing to choose us for your mortgage needs. We're so happy Gershon ensures you get the best rate possible. We love the work we do and appreciate amazing clients like yourself.

Warm regards,
TNM Team

Rated 5 out of 5 stars

Great experience with Gershon!

This is the second time that we have worked with Gerson Ashurov and he has once again been a pleasure to work with.
He has gone above and beyond to ensure that the entire closing process is smooth and is always available to help and answer our questions.

I would highly recommend anyone looking for a mortgage to speak with Gershon.

Thank you Gershon!

November 9, 2021
Unprompted review
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Reply from True North Mortgage

Hi Farryn,

Thank you for your continuous business and support, it makes us smile! We're thrilled to know Gershon was able to help you with your mortgage needs and went above and beyond! Hope to work with you again in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

Best Mortgage Experience

Gershon is an individual with honesty, integrity which makes your mortgage buying experience so seamless that you don't even feel the anxiety of back and forth of sending documentation. He is simply the best and has so much knowledge about the mortgage industry that comes very very handy when you work with him. I strongly recommend him to anyone who is looking for getting a mortgage. Thank you Gershon for helping me. Truly appreciate it.

November 4, 2021
Unprompted review
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Reply from True North Mortgage

Hi Saurabh,

We're delighted to hear that your mortgage process with Gershon was nothing but smooth. He works hard to ensure all your questions were answered and made the process stress-free! It's what we do. Thank you for sharing your experience and we can't wait to work with you again in the future!

Best,
TNM Team

Rated 5 out of 5 stars

Go and find Gershon Ashurov at TNM…

We were referred to Gershon Ashurov at TNM by our real estate agent Atif Hussain from Royal LePage.

We were in the market for the perfect house in the GTA, no easy task. But, at every step of the process—hunting for the pre-approval, organizing the proof of funds, locking down our mortgage with the bank, handling all the paperwork, and more importantly, finding us great ways to save money down the road—Gershon took us through each step, explained everything clearly. We were constantly kept updated, and he worked late hours to get us exactly what we needed. I always thought shopping for your own mortgage would be best, but Gershon really made that daunting part of finding our dream home seem like a breeze. I will be endlessly thankful for his services. Cheers!

November 3, 2021
Unprompted review
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Reply from True North Mortgage

Hi Philip,

Thank you for sharing. We're glad that Gershon was able to provide you excellent customer service along with making sure you were comfortable with your choices. Hope to work with you again in the future if the opportunity ever arises!

Warmest,
TNM Team

Rated 5 out of 5 stars

Gershon is best...

This is my second time dealing with Gershon. i know myself, i'm a very difficult person to deal with. Kudos to Gershon not only listen and all answer all my qurries but went above my expectation oth times...

September 21, 2021
Unprompted review
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Reply from True North Mortgage

Hi Umari,

Amazing! We're glad to hear Gershon was able to help you with your mortgage needs and answered all your questions and concerns. Hope to do it again soon, thank you for your review.

Take care,
TNM Team

Rated 5 out of 5 stars

Gershon Ashurov contacted me after 5…

Gershon Ashurov contacted me after 5 years, which was incredible to begin with and then he helped me navigate the mortgage process, answered all my questions and pointed me in the right direction. I now have a 5 year fixed mortgage at a lower rate than I thought possible.......thank you Gershon

May 6, 2021
Unprompted review
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Reply from True North Mortgage

Hi David,

Thank you for your kind review. Gershon would be so pleased to read this. He strives to go above and beyond for his clients to ensure they are more than happy with our services and leave with a smile.

Best,
TNM Team

Rated 5 out of 5 stars

Great Service!

We recently secured a mortgage on a great rate with the help of Gershon Ashurov. It was a pleasure working with him and he was able to make the process quick and easy for us to go through. Would definitely recommend his services with True North!

March 1, 2021
Unprompted review
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Reply from True North Mortgage

Hi Kalyan,

The pleasure is ours! We're happy to hear that Gershon was able to help you with all of your mortgage needs. He truly goes above and beyond for his clients and makes sure they leave with a smile. Thank you for choosing us for your mortgage needs.

Best,
TNM Team

Rated 5 out of 5 stars

it was a fantastic experience working…

it was a fantastic experience working with Gershon. He provided all the information I needed in a very simple and straight forward manner. Gershon is very professional, positive and is always willing to find the best solution if any problem arises. I definitely recommend True North Mortgage.

February 25, 2021
Unprompted review
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Reply from True North Mortgage

Hi Cristian,

Transparency is key here at TNM! We don't hide anything from our clients and always ensure they know 100% what's going on. We're happy to hear that Gershon was wonderful to work with and made the process so simple. Thank you for your review.

Best,
TNM Team

Rated 5 out of 5 stars

Always a pleasure working with Gershon…

Always a pleasure working with Gershon at TNM. We have been TNM clients for several years and confidently return to do business not only due to excellent rates but also a transparent and straight forward process in finalizing documents.

February 23, 2021
Unprompted review
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Reply from True North Mortgage

Hi Scooter,

Thank you for your continuous business and support, it is much appreciated. We're so glad to hear that Gershon has been nothing but excellent the previous times he worked with you. We take pride in our work and love hearing back from our clients. Looking forward to working with you again in the future.

Best,
TNM Team

Rated 5 out of 5 stars

Great Customer Service!

I found out about True North through a referral, and I am so thankful I decided to give them a call. The representative that was assigned to me was Gershon Ashurov, and he was nothing short of amazing. From the beginning, he was always willing to answer any questions I had with patience and a very calm tone. He made me feel really comfortable, and ensured we built a trustworthy relationship, rather than a straight business transaction. Be prepared to provide a lot of documentation prior to being approved, but this ultimately made me feel more secure that this was a reputable and serious company. We have been funded the mortgage at this point, and I am very happy with the transparency and customer service I was provided by Gershon, and True North overall. Thank you!

February 1, 2021
Unprompted review
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Reply from True North Mortgage

Hi Jonathan,

Thank you for choosing us for your mortgage needs. Gershon is a fantastic agent and we're glad he has the opportunity to work with you. We love the work we do and appreciate hearing back from our clients. Hope to hear from you soon.

Warmest,
TNM Team

Rated 5 out of 5 stars

Best Mortgage Brokers

I have been using TN for my last 3 mortgages and their service is impeccable. Gershon and team are amazing and I highly recommend TN to my family and friends, not only for the great mortgage rates they provide but also the great service.

January 26, 2021
Unprompted review
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Reply from True North Mortgage

Hi Blackout,

Thank you for your continuous support and business! We're happy to hear that Gershon provided you such wonderful experiences each time! We can't wait to hear from you again in the future!

All the best,
TNM Team

Rated 5 out of 5 stars

Great work Gershon

We are very happy and satisfied with service of Gershon Ashurov of True North. Mortgage renewal, specially transfer from Big Bank is a serious and stressful activity But Gershon handled very professionally . He was very patient on my questions and answers all very detailed. He was sincere and very helpful and informative as well.
The rate he offered is unbeatable.

Thank you again Gershon

April 28, 2020
Unprompted review
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Reply from True North Mortgage

Hi there Thevan,

Thank you for taking the time to share with us! Your kind words are appreciated! We are so happy to hear that Gershon was able to take away the stress from the regular big banks and that he was able to land you an unbeatable rate! Thank you for your business!

All the best,
TNM Team

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