True North Mortgage Reviews 

4,963
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and highly responsive customer service, noting that dedicated agents successfully secure competitive rates while keeping the entire mortgage process entirely smooth and stress-free. People deeply appreciate the clear communication and timely updates provided by professionals throughout every single stage of their financial transactions. However, some customers also noted frustrating delays, communication issues, and sluggish responses regarding their mortgage closings and required document reviews. A few reviewers experienced unhelpful support and a disappointing lack of proper follow-through from specific agents during critical renewal periods.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their outstanding professionalism,... See more

Service

Customers consistently note positive experiences with service, frequently praising advisors for being... See more

Customer service

Consumers find customer service to be positive, frequently praising knowledgeable and responsive... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt communication and... See more

Price

Customers had positive experiences with price, frequently highlighting great rates that beat other financial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with th... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,963)

95 reviews in the last 12 months

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chris-rempel

Rated 5 out of 5 stars

Excellent Service

Chris Egibe did a mortgage for me in February, after a bad experience with one of his colleagues. I have to say Chris went above and beyond from start to finish! He answered any questions and guided me 100%

February 11, 2026
Unprompted review
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Reply from True North Mortgage

Hi Tricia,

Thank you for choosing us for your mortgage needs. It's amazing to hear feedback from our clients. Chris truly is an outstanding agent. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Chris Eigbe was amazing!!!

Chris Eigbe was amazing! He was there every step of the way to help us get the best financing possible. Always available and if it went to voicemail, he would call back within minutes. His service was over the top! I would highly recommend him to friends and family. Thanks again Chris for all your help. You made the experience less stressful. Absolute pleasure connecting with you!!

June 9, 2025
Unprompted review
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Reply from True North Mortgage

Hi Linda,

Thank you so much for your amazing feedback. We're so happy to hear Chris ensured a great experience. We can’t wait to hear from you again in the future.

Thank you, TNM Team

Rated 5 out of 5 stars

Chris Eigbe a reliable mortgage agent

When I reach out to Chris Eigbe, I was 11 days away from my closing. I had a mortgage agent that was recommended by a friend and this agent lead me believe that everything is good and will get mortgage right away with our income and other info.
Seems to be okay as other mortgage agent I have talked before promise the same. 3 weeks after a seller accepted our offer I still didn't have a mortgage approval and the process was delayed with all questions that doesn't make sense…had to endure bad news after another 11 days before my closing and was being force to just sign 2nd mortgage application/commitment with conditions that i cant meet but was told to sign it anyway and this agent will work it out with the lender. I just freak out…The stress and the panic I felt was toh much. I said to myself, I needed a back up plan and luckily Chris call me back seconds I called True North. Chris was very accommodating and was very understanding of my situations and didn't promise anything but said will review my info. Had me send few documents and from then on he told me good news after good news that after the stress I experience I could not believe him and was so skeptic but he assure me that everything was falling into place and I will get approve right way. 5 days that all it took. Was able to eat and sleep Thanks to thus guy. Will highly recommend Chris to anyone. I can’t say Thank you enough for helping me secure a mortgage that much better than was promise by other agent. Definitely a 5 star review for you Chris!!!

February 23, 2024
Unprompted review
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Reply from True North Mortgage

Hi Gelic,

Thank you for your rating! Chris likes to answer all your questions so you are as knowledgeable as them! We are happy you found their customer service to be the best of the best and we hope we can do it again when you have any other mortgage needs!

Thank you, TNM Team

Rated 5 out of 5 stars

Worked with Durgesh and Chris Rempel to…

Worked with Durgesh and Chris Rempel to get my mortgage.

Although there were rocky points, I believe both tried their best to finalize our mortgage as smoothly as can be.

Good communication channels. They got the job done.

March 1, 2023
Unprompted review
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Reply from True North Mortgage

Hi Mcerald,

Thank you for taking the time to share your experience with Durgesh! We hope that you are more than satisfied with our services and never hesitate to call if you have any further questions!

Thank you, TNM Team

Rated 5 out of 5 stars

BEST RECOMMENDATION FROM A FRIEND TO CALL TRUE NORTH MORTGAGE

My friend recommended Chris Eigbe - True North Mortgage for my mortgage renewal.
Day one when I call Chris, I asked him the best possible rate he can offer me for my mortgage renewal. He gave me the rate and he said no promises, but he will try to get the best possible rate. The next day he call me and saying that he can give me lower interest rate than the original rate he quoted me. So happy with the rate and his service especially these days it was very hard to find a lower interest rate. Chris did a fantastic job guiding me through my mortgage renewal. Definitely will recommend Chris Eigbe to all my family and friends.

January 24, 2023
Unprompted review
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Reply from True North Mortgage

Hi Rey,

Thank you for your kind words regarding Chris. We're thrilled to know they always provide the best customer service and are always communicative and attentive. Hope to work with you again in the future!

Best, TNM Team

Rated 5 out of 5 stars

Excellent Experience with True North & Chris

I found Chris to be very knowledgeable and a good listener. He found a mortgage for us that met our needs and a very competitive rate.

January 31, 2023
Unprompted review
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Reply from True North Mortgage

Hi B,

We're delighted to hear that your mortgage renewal process with Chris was nothing but smooth. Thank you for sharing your experience and we can't wait to work with you again in the future!

Best, TNM Team

Rated 5 out of 5 stars

A great experience with True North Mortgage

This was my second round with Chris Eigbe, my mortgage specialist, who did a fantastic job of guiding me through my mortgage renewal. Not only did he get me a great rate (which is what you’d expect), he worked hard to keep my options flexible which was very much appreciated given how rates were rising and the pressures (scare tactics) the incumbent mortgage company placed to keep my business. I definitely recommend working with Chris and True North and will look to do so again in the future!

December 7, 2022
Unprompted review
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Reply from True North Mortgage

Hi Vincent,

We're delighted to hear that your mortgage renewal process with Chris was nothing but smooth. Thank you for sharing your experience and we can't wait to work with you again in the future!

Best, TNM Team

Rated 5 out of 5 stars

Great experience dealing with Chris…

Great experience dealing with Chris Eigbe. Thorough process with detailed explanation and prompt communication from Chris. Explained multiple scenarios and provided the best options available. Highly recommended.

December 15, 2022
Unprompted review
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Reply from True North Mortgage

Hi Shakil,

Amazing! We're so glad Chris was able to take the time to ensure all your needs were met and that you were more than happy with our services. We want the best for you! Thank you for your review.

Best, TNM Team

Rated 5 out of 5 stars

After three refinanced Mortgages, a single defining word: PROFESSIONALISM

I had three Mortgage refinances (in the last eleven years) accomplished with True North Mortgage.
The most amazing thing I enjoyed is their service gets BETTERE over time.
This time, Senior Mortgage Agent Mr. Chris Eigbe provided clear, concise, and efficient assistance, making the (somebody said painful) process fun and fast. All the required documents were emailed and verified, AND the approval came before the week ended. No surprises, no time wasted, clarifications addressed in a timely manner, professionalism is the word of their daily commitment.
Thank you, Chris!
Thank you, True North Mortgage!

November 7, 2022
Unprompted review
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Reply from True North Mortgage

Hi Adrian,

We're so happy you reached out and that Chris took such great care of you. Providing a smooth and seamless process — it's what we aim for! Thank you for your kind words and hope to work with you again soon.

Best, TNM Team

Rated 5 out of 5 stars

Great service by Chris Eigbe

This is the second time we've turned to Chris Eigbe to help us find a mortgage. From day one, he was very responsive and thorough in the process of finding us an appropriate mortgage.

He took the time to explain the many factors at play for our property and to help us hone in on what we needed and what was available. There were some time-sensitive steps and he remained communicative throughout so we knew when things would get done.

We would definitely turn to Chris again.

September 30, 2022
Unprompted review
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Reply from True North Mortgage

Hi Paulo,

Thank you for your kind words regarding Chris. We're thrilled to know they always provides the best customer service and is always communicative and attentive. Hope to work with you again in the future!

Best, TNM Team

Rated 5 out of 5 stars

Great experience with Chris Eigbe

It has been amazing working with Chris Eigbe. He guided us through the process and made every step clear and easy. He has been professional and very responsive as we had lots of questions. We received the mortgage approval fast and we're very satisfied of the rate and service. We would definitely recommend True North Mortgage and especially Chris Eigbe.

October 11, 2022
Unprompted review
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Reply from True North Mortgage

Hi Marion,

Thank you so much for your amazing feedback. We're so happy to hear Chris ensured a great experience. We're so happy to have been of assistance.

Best, TNM Team

Rated 5 out of 5 stars

Thank you very much Chris Eigbe for…

Thank you very much Chris Eigbe for your outstanding service that you given us. Thumbs up!! Your professionalism and the knowledge of the matter are exceptional. The guidance and all out support till the end of the transaction are highly appreciated and I highly recommend you to everyone who needs satisfaction to the highest level of service. Until our next mortgage.. Mr. Chris Eigbe.A true asset of True North Mortgage.

August 30, 2022
Unprompted review
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Reply from True North Mortgage

Arnold,

Thank you so much for your amazing feedback. We're so happy to hear Chris ensured a great experience. We're so happy to have been of assistance.

Warmest, TNM Team

Rated 5 out of 5 stars

Very happy with the level of service…

Very happy with the level of service from Chris Eigbe!

August 13, 2022
Unprompted review
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Reply from True North Mortgage

Hi Jake,

Thank you so much for your amazing feedback. We're so happy to hear Chris E ensured a great experience. We're so happy to have been of assistance.

Best, TNM Team

Rated 5 out of 5 stars

Chris Eigbe was very conscientious in…

Chris Eigbe was very conscientious in helping us with our first mortgage application. Being first time home buyers, we needed to have all the information and Chris helped educate us along the way. The entire experience was very smooth and hassle free. He was always very keen to answer all my queries in timely manner.

August 5, 2022
Unprompted review
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Reply from True North Mortgage

Hi Shashank,

Thank you so much for your amazing feedback. We're so happy to hear Chris ensured a great experience. We're so happy to have been of assistance.

Best, TNM Team

Rated 5 out of 5 stars

Great Agent in TNM

Chris Eigbe, thank you very much for all your help and advice you give me to get a best mortgage rate whenever I renew that for my house. Not only that you assist me with the renewal process without any hassle and delays.

August 5, 2022
Unprompted review
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Reply from True North Mortgage

Hi Behnam,

Thank you for taking the time to share your experience with Chris! We hope that you are more than satisfied with our services and never hesitate to call if you have any further questions!

Best, TNM Team

Rated 5 out of 5 stars

Chris

I would like to acknowledge Chris Eigbe for doing a fantastic job. He went over and beyond in helping me get a suitable mortgage. I found that Chris is exceptional at what he does, he demonstrated by effectively finding a solution to my problem. He communicated with me every step until he found a great mortgage for me.
He responds to calls and emails in a timely fashion this is transparent of his work.
I would recommend him to my family and friends.
Thank you Chris!

July 8, 2022
Unprompted review
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Reply from True North Mortgage

Hi Ana,

We appreciate this kind review! We work hard for our clients, so you don't have to, we want the best rates and customer service available because it's very satisfying to watch a client leave happy! We are glad Chris got this opportunity to work with you and to be by your side throughout the process. We look forward to doing business with you again!

Best,
TNM team

Rated 5 out of 5 stars

Thank you Chris and True North!

Thank you True North for helping my family and I secure a great rate for our dream home. Chris Eigbe was a pleasure to deal with and was right there every step of the way to ensure we had what we needed and to answer any questions we had. I wouldn’t hesitate for a second to go back to Chris and True North in the future.

June 29, 2022
Unprompted review
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Reply from True North Mortgage

Hi Steven,

Thank you so much for your feedback and for taking the time to share your experiences with Chris! We're happy to have been of assistance.

Best,
TNM team

Rated 5 out of 5 stars

First Class service - Thank you Chris Eigbe

I’m very thankful for Chris Eigbe’s professional, responsive and honest assistance with the whole mortgage process from the beginning to end. This is our second experience working with the Chris and we would highly recommend Chris and his company to anyone.

June 13, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Tenzin,

Thanks for reaching out! A seamless process is what we aim for and we're glad Chris was there to help guide you from start to finish. He works hard to ensure a positive experience. Hope to work with you again in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

Excellent Service

This is my second time arrange the mortgage with Chris. He is excellent help me out through the process. I am highly recommend, no hesitation.

June 6, 2022
Unprompted review
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Reply from True North Mortgage

Hi Active,

Thank you so much for your amazing feedback. We're so happy to hear Chris ensured a great experience. We're so happy to have been of assistance.

Best,
TNM Team

Rated 5 out of 5 stars

Chris Eigbe was incredible

Chris Eigbe was incredible. He helped us with our refinance and made it happen when we didn’t think it was possible. I would highly recommend Chris and will definitely work with him for any mortgage needs in the future.

June 1, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Ryan,

Thank you for taking the time to share your experience with Chris! We hope that you are more than satisfied with our services and never hesitate to call if you have any further questions!

Best,
TNM Team

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